Voice Process Job Vacancies in Vaishali Nagar

Managing a team of representatives offering customer support.Overseeing the customer service process.Resolving customer complaints brought to your attention.Creating policies and procedures.Planning the training and standardization of service delivery.Selecting and hiring new staff.Monitoring the work of individual representatives and of the team.Conducting quality assurance surveys with customers and providing feedback to the staff.Possessing excellent product knowledge to enhance customer support.Maintaining a pleasant working environment for your team.

Answering customer questions and providing information about products or services. Addressing customer concerns and complaints in a timely manner. Troubleshooting technical issues and guiding customers through solutions. Processing returns, exchanges, and other customer requests. Providing Customer Support:Responding to inquiries via phone, email, chat, or social media. Maintaining accurate records of customer interactions and resolutions. Escalating complex issues to appropriate teams or management. Following up with customers to ensure satisfaction and resolution.

We are looking for young and dynamic representatives to speak to the customers of our clients based in USA. This job is for the go getters, who looks for the challenges and meets the target to achieve their goals The job is for the people who has positive approach toward the job responsibilities provided, Also, open to learnings for betterment of the project

Key Responsibilities:1. Answer incoming calls from international customers: You will be responsible for handling incoming calls from customers located in different countries, addressing their queries and concerns.2. Provide excellent customer service: Ensure high-quality customer service by actively listening to customers, understanding their needs, and providing appropriate solutions.3. Resolve customer issues: Identify and resolve customer complaints in a timely and efficient manner to ensure customer satisfaction and retention.4. Upsell products or services: Utilize sales techniques to promote additional products or services to customers during interactions.5. Maintain accurate records: Record customer interactions, transactions, inquiries, and complaints accurately for future reference and analysis.Required Skills and Expectations:1. Good communication skills: Ability to effectively communicate with customers in a clear and professional manner.2. Customer management: Strong customer service skills with the ability to handle difficult customers and resolve issues effectively.3. Active listening: Ability to listen attentively to customers and understand their needs to provide appropriate solutions.4. Problem-solving skills: Ability to identify customer issues, analyze problems, and develop solutions efficiently.5. Team player: Willingness to collaborate with team members to deliver exceptional customer service and achieve team goals.

Job descriptionWe are hiring International Voice Process Executives for a leading global BPO in Jaipur. The role involves handling inbound and outbound customer calls for international clients, providing prompt and accurate resolutions while maintaining high service standards.Key Responsibilities- Handle international customer calls (inbound/outbound) and provide accurate information and resolutions.- Understand customer queries, identify issues, and offer appropriate solutions with a customer-first approach.- Maintain call quality standards, AHT, and other performance metrics as defined by the process.- Accurately document call outcomes and update internal systems in real time.- Collaborate with team leaders and quality teams to continuously improve customer experience.Required Skills & Experience- Minimum 6 months of experience in an international voice process (customer service / technical support / sales).- Excellent English communication skills (spoken and written) with neutral/understandable accent.- Strong listening skills, empathy, and ability to handle irate or difficult customers professionally.- Basic computer proficiency and ability to work with CRM tools and MS Office.- Willingness to work in rotational shifts and fast-paced BPO environment.Work Schedule & Shift Details- 5.5 days working per week (rotational weekly offs).- Rotational shifts, including night shifts (minimum 180 nights in a year).- For female employees working in late-night/odd-hour shifts, one-way cab facility is provided from office to home.Desired Profile- Graduate / Undergraduate with relevant international BPO experience.- Comfortable with rotational shifts, night shifts, and working on weekends as per process requirements.- Immediate joiners or short notice period preferred.Role: Customer ServiceIndustry Type: BPM / BPODepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: Customer Success, Service & Operations - OtherEducationUG: Graduation Not Required

We are hiring candidates with excellent communication skills for Medical Billing at Sitapura Jaipur for international voice process. Must be Fluent In EnglishCTC- 18000 to 23000 per monthNight shift work From officeTimings- 6:30pm to 3:30amCab facility available. 5 days working (Monday to Friday)Appraisals and Incentives apart from SalaryEligibility criteria-Graduate/Fresher Undergraduate/Experienced (1 year) in any field

Job Description German Voice Process Key Responsibilities:Dedicated Candidates are required for handling International Inbound calls.The Major job role will be to answer incoming calls from customers who want to place ordersRespond to inquiries, and provide general information.You will be a part of the contact team that believes in Delivering Joy.Through exceptional customer experience for consumers interested in the products we offer and will be responsible for assisting them in completing purchases online and over the phoneRequirements:Should be a graduate (not a constraint for deserving candidate) , must have international voice experience of minimum 3 year in reputed International BPO , flair for customer service , Excellent upselling skills,

1.Manage customer requests in German language2.Provide a holistic view of the customers environment and make recommendations to improve overall service3.Establishes and fosters a relationship with the client.4. Candidate should have complete B2 level in German.5. Excellent Communication in German, writing and speaking.

Key Responsibilities:Dedicated Candidates are required for handling International Inbound calls.The Major job role will be to answer incoming calls from customers who want to place ordersRespond to inquiries, and provide general information.You will be a part of the contact team that believes in Delivering Joy.Through exceptional customer experience for consumers interested in the products we offer and will be responsible for assisting them in completing purchases online and over the phoneRequirements:Should be a graduate (not a constraint for deserving candidate) , must have international voice experience of minimum 3 year in reputed International BPO , flair for customer service , Excellent upselling skills,

Customer Care Executive (Voice & Chat Process) - German -Jaipur (WFO)German level - B2/C1/C2Calling Exp mandatory Experienced & Dedicated Candidates are required for handling International Inbound calls , major job role will be to answer incoming calls from customers who want to place orders,respond to inquiriesGerman voice experience of minimum 2 yrs5.5 Days WorkingPlease share me your cv at

Customer Care Executive - German Voice Process- Jaipur (WFO)Job descriptionGerman level - B2/C1/C2Calling Exp mandatory Experienced & Dedicated Candidates are required for handling International Inbound calls , major job role will be to answer incoming calls from customers who want to place orders,respond to inquiriesGerman voice experience of minimum 3 yrs5.5 Days Working

Urgent requirement Cardekho Process OutBound Calling Profile, Good to Excellent Communication required, No Sound Errors or MTI, Both Fresher and Experienced candidates can apply salary :-13K-18K CTCJob Location- Jagatpura, Jaipur (Raj.)Please note that we require immediate joiners.Also check for the documents like Aadhar Card, Pan Card and Vaccination Certificate and Qualification Marksheets.