Voice Process Job Vacancies in Jayadev Vihar

We are looking for FRESHERS candidates for E-commerce customer support voice process job. Handle calls from customers or clients and provide them with a solution to their queries. Giving a resolution to the customers or clients should be the whole and sole responsibility. The executive will be only single point contact for customers so the below skills are a must; Pursuing candidates can ignore this mail. Reach office by 12 PM on 12.02.2025 Carry Resume and aadhar card Tech Mahindra Ltd, Plot No S1, Maitri Vihar, Infront of Lemon Tree Hotel, CSPUR ,Bhubaneswar , Odisha- 751023- Empathy towards the customer- Problem Solving Skills- Excellent Communication -Minimum Edu Graduation Education should be completed. -Rotational shift(should be comfortable with night shift) will be there. -Good Communication Skills with English and Hindi (Both are compulsory) Only one side cab given for night shift Job Type: Permanent Pay: 13,200.00 per month Benefits: Health insurance Paid sick time Provident Fund Schedule: Day shift Morning shift Night shift Rotational shift Language: English (Preferred) Hindi (Preferred)

Company: AuroIN (India) LtdJob Title: International Voice Process AssociateCTC: INR 15,000 Per MonthExperience: 06 months-1yr/Oce Time: 9 AM to 6 PM/ Female candidates can applyCompany Description:AuroIN is a Digital Marketing Solutions provider that helps enterprise brands maximize their return on investment. Based in Bhubaneswar, India, AuroIN has delivered expertly managed online marketing campaigns to over 3000 clients worldwide and has marketing oces in the USA, Singapore, and China. AuroIN's solutions include AI SEO Services,Search engine optimization, social media, conversion rate optimization, paid search, reputation management, and digital analytics.Role Description:This is a full-time role for an International Voice Process Associate who will be responsible for managing business relationships with clients and enhancing their experience with the company.The Client Relationship Executive will work on-site in Bhubaneswar.Qualications and Skills Required:Strong Business Relationship Management and Client Relations skills, with the ability to build and maintain relationshipsExcellent Communication skills, including verbal and written communicationAbility to understand client needsDemonstrated skills in Relationship BuildingExperience/knowledge in Digital Marketing and advertising technology would be benecialBachelor's degree in Business, Marketing, or Communications is preferred

As an International Voice Process Executive based in Bhubaneswar, you will play a crucial role in handling customer interactions for clients across the globe. We are looking for enthusiastic individuals who are eager to learn and grow in a dynamic work environment.**Key Responsibilities:**- **Customer Interaction:** Engage with customers through phone calls to address their inquiries and provide information about products and services, ensuring a positive customer experience.- **Issue Resolution:** Listen carefully to customer concerns, identify issues, and provide effective solutions promptly while maintaining a professional demeanor.- **Information Recording:** Document customer interactions and feedback accurately in the companys systems, ensuring all relevant details are captured for future reference.- **Team Collaboration:** Work closely with team members and supervisors to improve processes and share insights that can contribute to enhanced service delivery.- **Adherence to Policies:** Follow company policies and procedures meticulously to ensure compliance and maintain service quality.**Required Skills and Expectations:**Candidates should hold at least a 12th-grade education and possess strong communication skills in English. A good understanding of customer service principles and the ability to handle calls in a friendly and professional manner is essential. Flexibility to work in different shifts and a willingness to learn new tasks will be crucial for success in this role. Fresh graduates and those with up to five years of experience are encouraged to apply.

A Voice Process Executive is responsible for managing incoming and outgoing calls to provide customer support, resolve issues, and ensure customer satisfaction. The role involves communicating effectively with customers, understanding their needs, and providing appropriate solutions.Key Responsibilities:Handle Calls:Manage large volumes of inbound and outbound calls in a timely manner.Follow communication scripts and use knowledge base to provide accurate information.Identify customers needs, clarify information, research issues, and provide solutions.Customer Interaction:Engage with customers in a friendly and professional manner.Build sustainable relationships and trust with customer accounts through open and interactive communication.Issue Resolution:Resolve product or service problems by clarifying the customers complaint, determining the cause, selecting and explaining the best solution, and expediting correction or adjustment.Follow up to ensure resolution and maintain customer satisfaction.Data Entry and Management:Document all call information according to standard operating procedures.Update customer information in the database during and after each call.Performance Metrics:Meet personal/team qualitative and quantitative targets.Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.Product Knowledge:Keep up to date with product information and changes.Attend training sessions to improve knowledge and performance.Experience:Proven customer support experience or experience as a Client Service Representative.Experience in a call center environment is a plus.Skills:Strong phone and verbal communication skills along with active listening.Familiarity with CRM systems and practices.Customer focus and adaptability to different personality types.Ability to multi-task, set priorities, and manage time effectively.Key Competencies:Excellent communication

*Job description*Night Shift starts at 9:00 PM - 6:00 AMMust have to work from Office only.Excellent interpersonal and written and oral communication skills.Proficiency in spoken and written EnglishExperience in Telecalling/ Customer serviceResponding to customer queries and requests via phone or email.Assisting customers with product setup and resolving any technical issues they might experience.Informing customers about specialized product functionalities and features.Computer skills.Knowledge of mediation and conflict resolution techniques is preferable.Following up with customers to ensure sales.Analyzing customer feedback and advising management on areas of improvement.Ability to work under pressure.Ability to lead a team.Job Types: Full-timeBenefits:Yearly Paid sick LeaveLucrative IncentivesSchedule:Fixed shiftMonday to SaturdayNight shiftEducation: Higher Secondary(12th Pass),Graduate (Preferred)Experience:Customer service: 1 year (Preferred)Language:English

Position: Tech Support Assoc(WFH) - US NIght Shift - Voice ProcessOnly for Males candidates- BE / BTech- Age: above 23 yrs - 30 yrs- US Voice Process Exp : 1+ years- No career gaps > 3 months -- Covid or Lockdown- Good Spoken English - error free Grammar & fluency & no MTI- Last in-hand Salary: more than 25k- 18k take home to 25k take home- Must have own Laptop Windows 10 64bit (personal) + Wifi connection- Must be okay for permanent WFH- Must have need for money- 9 hours night shift: 8pm-5am, 9pm-6am, 11pm-8am- 6 Days working, 1 week off in rotation- No ESi or EPF or Medical INsurance: All salary is in-hand- Salary date is 10th of following month- 31West Global ServicesIf interested contact me by sending your CV