International Telecaller - Full Time - Freshers

As an International Voice Process Executive based in Bhubaneswar, you will play a crucial role in handling customer interactions for clients across the globe. We are looking for enthusiastic individuals who are eager to learn and grow in a dynamic work environment.

Key Responsibilities:

- Customer Interaction: Engage with customers through phone calls to address their inquiries and provide information about products and services, ensuring a positive customer experience.

- Issue Resolution: Listen carefully to customer concerns, identify issues, and provide effective solutions promptly while maintaining a professional demeanor.

- Information Recording: Document customer interactions and feedback accurately in the company’s systems, ensuring all relevant details are captured for future reference.

- Team Collaboration: Work closely with team members and supervisors to improve processes and share insights that can contribute to enhanced service delivery.

- Adherence to Policies: Follow company policies and procedures meticulously to ensure compliance and maintain service quality.

Required Skills and Expectations:

Candidates should hold at least a 12th-grade education and possess strong communication skills in English. A good understanding of customer service principles and the ability to handle calls in a friendly and professional manner is essential. Flexibility to work in different shifts and a willingness to learn new tasks will be crucial for success in this role. Fresh graduates and those with up to five years of experience are encouraged to apply.

• Experience

  0 - 5 Years

• No. of Openings

  20

• Education

  12th Pass

• Role

  International Voice Process Executive

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time (Night Shift)

• Work Location Type

  Work from Office