Voice Process Job Vacancies in Khordha

Company: AuroIN (India) LtdJob Title: International Voice Process AssociateCTC: INR 15,000 Per MonthExperience: 06 months-1yr/Oce Time: 9 AM to 6 PM/ Female candidates can applyCompany Description:AuroIN is a Digital Marketing Solutions provider that helps enterprise brands maximize their return on investment. Based in Bhubaneswar, India, AuroIN has delivered expertly managed online marketing campaigns to over 3000 clients worldwide and has marketing oces in the USA, Singapore, and China. AuroIN's solutions include AI SEO Services,Search engine optimization, social media, conversion rate optimization, paid search, reputation management, and digital analytics.Role Description:This is a full-time role for an International Voice Process Associate who will be responsible for managing business relationships with clients and enhancing their experience with the company.The Client Relationship Executive will work on-site in Bhubaneswar.Qualications and Skills Required:Strong Business Relationship Management and Client Relations skills, with the ability to build and maintain relationshipsExcellent Communication skills, including verbal and written communicationAbility to understand client needsDemonstrated skills in Relationship BuildingExperience/knowledge in Digital Marketing and advertising technology would be benecialBachelor's degree in Business, Marketing, or Communications is preferred

A Voice Process Executive is responsible for managing incoming and outgoing calls to provide customer support, resolve issues, and ensure customer satisfaction. The role involves communicating effectively with customers, understanding their needs, and providing appropriate solutions.Key Responsibilities:Handle Calls:Manage large volumes of inbound and outbound calls in a timely manner.Follow communication scripts and use knowledge base to provide accurate information.Identify customers needs, clarify information, research issues, and provide solutions.Customer Interaction:Engage with customers in a friendly and professional manner.Build sustainable relationships and trust with customer accounts through open and interactive communication.Issue Resolution:Resolve product or service problems by clarifying the customers complaint, determining the cause, selecting and explaining the best solution, and expediting correction or adjustment.Follow up to ensure resolution and maintain customer satisfaction.Data Entry and Management:Document all call information according to standard operating procedures.Update customer information in the database during and after each call.Performance Metrics:Meet personal/team qualitative and quantitative targets.Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.Product Knowledge:Keep up to date with product information and changes.Attend training sessions to improve knowledge and performance.Experience:Proven customer support experience or experience as a Client Service Representative.Experience in a call center environment is a plus.Skills:Strong phone and verbal communication skills along with active listening.Familiarity with CRM systems and practices.Customer focus and adaptability to different personality types.Ability to multi-task, set priorities, and manage time effectively.Key Competencies:Excellent communication

*Job description*Night Shift starts at 9:00 PM - 6:00 AMMust have to work from Office only.Excellent interpersonal and written and oral communication skills.Proficiency in spoken and written EnglishExperience in Telecalling/ Customer serviceResponding to customer queries and requests via phone or email.Assisting customers with product setup and resolving any technical issues they might experience.Informing customers about specialized product functionalities and features.Computer skills.Knowledge of mediation and conflict resolution techniques is preferable.Following up with customers to ensure sales.Analyzing customer feedback and advising management on areas of improvement.Ability to work under pressure.Ability to lead a team.Job Types: Full-timeBenefits:Yearly Paid sick LeaveLucrative IncentivesSchedule:Fixed shiftMonday to SaturdayNight shiftEducation: Higher Secondary(12th Pass),Graduate (Preferred)Experience:Customer service: 1 year (Preferred)Language:English

Position: Tech Support Assoc(WFH) - US NIght Shift - Voice ProcessOnly for Males candidates- BE / BTech- Age: above 23 yrs - 30 yrs- US Voice Process Exp : 1+ years- No career gaps > 3 months -- Covid or Lockdown- Good Spoken English - error free Grammar & fluency & no MTI- Last in-hand Salary: more than 25k- 18k take home to 25k take home- Must have own Laptop Windows 10 64bit (personal) + Wifi connection- Must be okay for permanent WFH- Must have need for money- 9 hours night shift: 8pm-5am, 9pm-6am, 11pm-8am- 6 Days working, 1 week off in rotation- No ESi or EPF or Medical INsurance: All salary is in-hand- Salary date is 10th of following month- 31West Global ServicesIf interested contact me by sending your CV