Voice Process Fresher Jobs in Hooghly

Key ResponsibilitiesClient/Student Engagement: Conducting inbound and outbound calls to engage with prospective students or clients. Information & Guidance: Providing information about educational programs, courses, products, or career opportunities. Problem-Solving: Addressing client inquiries, concerns, and needs in a professional and empathetic manner. Process Management: Guiding clients through enrollment processes, scheduling appointments, and following up on leads or inquiries. Record Keeping: Maintaining accurate records of client interactions and progress. Performance: Meeting performance metrics related to client satisfaction or conversion rates. Key SkillsCommunication: Exceptional verbal communication, active listening, and persuasive speaking skills. Interpersonal Skills: Strong empathy, patience, and the ability to build rapport over the phone. Problem-Solving: Effectively resolving issues and providing appropriate recommendations. Tech Proficiency: Comfort with digital communication platforms and telecommunication systems. Confidentiality: Maintaining sensitive client information with discretion. Qualifications & ExperienceEducation: A bachelor's degree in a related field such as psychology, counseling, human resources, or a related discipline is often required. Experience: Previous experience in counseling, customer service, sales, or human resources is frequently preferred.

We are looking for a Customer Care Representative to handle customer inquiries, provide product information, resolve issues, and ensure customer satisfaction. The ideal candidate will have excellent communication skills, both verbal and written, as well as a customer-focused approach.Responsibilities:- Handle inbound and outbound customer calls in a professional manner- Provide product information and technical support- Resolve customer complaints and issues in a timely manner- Maintain accurate records of customer interactions