Hiring Freshers || Tele Counselor

Key Responsibilities

Client/Student Engagement: Conducting inbound and outbound calls to engage with prospective students or clients.

Information & Guidance: Providing information about educational programs, courses, products, or career opportunities.

Problem-Solving: Addressing client inquiries, concerns, and needs in a professional and empathetic manner.

Process Management: Guiding clients through enrollment processes, scheduling appointments, and following up on leads or inquiries.

Record Keeping: Maintaining accurate records of client interactions and progress.

Performance: Meeting performance metrics related to client satisfaction or conversion rates.

Key Skills

Communication: Exceptional verbal communication, active listening, and persuasive speaking skills.

Interpersonal Skills: Strong empathy, patience, and the ability to build rapport over the phone.

Problem-Solving: Effectively resolving issues and providing appropriate recommendations.

Tech Proficiency: Comfort with digital communication platforms and telecommunication systems.

Confidentiality: Maintaining sensitive client information with discretion.

Qualifications & Experience

Education: A bachelor's degree in a related field such as psychology, counseling, human resources, or a related discipline is often required.

Experience: Previous experience in counseling, customer service, sales, or human resources is frequently preferred.

• Experience

  0 - 2 Years

• No. of Openings

  10

• Education

  12th Pass

• Role

  Tele Counselor

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  KONNAGAR, NABAGRAM