Hiring Freshers || Tele Counselor

Beyond Skills Academy

key responsibilities

client/student engagement: conducting inbound and outbound calls to engage with prospective students or clients.

information & guidance: providing information about educational programs, courses, products, or career opportunities.

problem-solving: addressing client inquiries, concerns, and needs in a professional and empathetic manner.

process management: guiding clients through enrollment processes, scheduling appointments, and following up on leads or inquiries.

record keeping: maintaining accurate records of client interactions and progress.

performance: meeting performance metrics related to client satisfaction or conversion rates.

key skills

communication: exceptional verbal communication, active listening, and persuasive speaking skills.

interpersonal skills: strong empathy, patience, and the ability to build rapport over the phone.

problem-solving: effectively resolving issues and providing appropriate recommendations.

tech proficiency: comfort with digital communication platforms and telecommunication systems.

confidentiality: maintaining sensitive client information with discretion.

qualifications & experience

education: a bachelor's degree in a related field such as psychology, counseling, human resources, or a related discipline is often required.

experience: previous experience in counseling, customer service, sales, or human resources is frequently preferred.

• Experience

  0 - 2 Years

• No. of Openings

  10

• Education

  12th Pass, 10th Pass, B.A

• Role

  Tele Counselor

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  KONNAGAR, NABAGRAM