Tele Counselor Graduate Fresher Jobs in Ahmedabad

Job description:Tele-CounselorLocation: UpGrad Learning Centre AhmedabadReporting to: Centre HeadType: Full-time, On-siteJoining - ImmediateAbout the RoleWe are looking for a self-motivated, target-driven, and highly presentable Counselor to join our UpGrad Learning Centre in Ahmedabad. The role involves engaging with students and working professionals, understanding their career goals, and guiding them towards the right programs offered by UpGrad.Key ResponsibilitiesCounsel prospective learners through calls, walk-ins, and online sessions about suitable programs.Achieve weekly and monthly enrolment targets through effective follow-ups and conversions.Build trust and maintain long-term relationships with learners.Represent the centre during student visits, info sessions, and events.Maintain accurate data and reports using CRM tools.Deliver a professional and positive learner experience at every stage.RequirementsEducation: Graduate in any discipline Experience: 0 - 5 years in counselling, sales, or customer-facing roles; prior counselling experience preferred.Languages: Must be fluent in Gujarati, English, and Hindi.Skills:Excellent communication and presentation skillsStrong persuasion and interpersonal abilitiesSelf-driven and target-oriented mindsetProfessional grooming and customer service orientationComfort with technology and CRM toolsWhat We OfferOpportunity to work with one of Indias most reputed higher education brands.Attractive performance-linked incentives.Growth-oriented, dynamic, and learner-focused work culture.Job Type: Full-timeWork Location: In person

Job Summary:Aspire Square is looking for a dynamic and persuasive Telecounsellor to guide students and professionals through immigration and study abroad processes. The ideal candidate will be responsible for handling inbound and outbound calls, explaining our services, and assisting potential clients in selecting the right visa or coaching programs.Key Responsibilities: Make outbound calls to prospective clients and handle inbound inquiries related to immigration and study abroad services. Counsel students and professionals on visa categories, study destinations, and eligibility criteria. Explain Aspire Squares services, coaching programs, and immigration process effectively. Maintain records of client interactions and follow up with interested candidates. Schedule appointments and coordinate with the counseling and documentation teams. Provide accurate and updated information regarding visa policies and admission processes. Ensure a high level of customer satisfaction through professional communication. Meet targets related to lead conversions and enrollments.Required Skills & Qualifications: Education: Minimum Bachelors degree in any field. Strong communication skills in English, Hindi, and Gujarati (preferred). Confident and persuasive speaking abilities. Basic knowledge of immigration and study abroad processes is an advantage. Ability to handle client queries patiently and professionally. Proficiency in MS Office (Word, Excel, Outlook) and CRM tools is a plus.

Roles and Responsibilities: Converts inquiries into sales by answering inbound telephone calls. Advises present or prospective customers by answering incoming calls. Documents transactions by completing forms and record logs. Maintains database by entering, verifying, and backing up data. Maintains quality service by following organization standards. Maintains technical knowledge by attending educational workshops; reviewing publications. Contributes to team effort by accomplishing related results as needed.Eligibility Criteria: The candidate must have done a Bachelor's Degree (Final Year students can apply). Must be ready to work in a team. Must have the ability to work without guidance.