Support Technician Graduate Fresher Jobs in Delhi Ncr

As a Student Relation Officer, your primary role is to support and engage with students throughout their academic journey. You will be responsible for creating a positive student experience and assisting them with various needs. **Key Responsibilities:**- **Student Engagement:** Regularly interact with students to understand their needs, concerns, and feedback, fostering a supportive environment that enhances their academic experience.- **Problem Resolution:** Address student queries and issues promptly, directing them to appropriate resources or solutions to ensure their concerns are effectively managed.- **Information Dissemination:** Provide accurate information regarding courses, schedules, and academic policies to students, helping them make informed decisions about their education.- **Event Coordination:** Assist in organizing student events and activities, promoting community engagement and enhancing the overall student experience on campus.- **Reporting and Documentation:** Maintain records of student interactions and feedback, generating reports that can help improve services and student satisfaction.**Required Skills and Expectations:**- Strong communication skills are essential for interacting effectively with students and staff.- A friendly and approachable demeanor is important for building rapport and trust with students.- Basic problem-solving abilities are necessary to quickly address and resolve student concerns.- Organizational skills are required to manage multiple tasks and events simultaneously.- A willingness to learn and adapt is crucial, particularly for freshers entering the education sector.This role is ideal for fresh graduates eager to contribute positively to the student community in a dynamic work environment.

Customer Service ExecutiveHandle inbound and outbound customer calls, emails, or chats professionally.Respond to customer inquiries and provide accurate information about products or services.Resolve customer complaints and issues in a timely and effective manner.Maintain a high level of customer satisfaction and service quality.Record and update customer interactions in the CRM system.Escalate complex issues to the relevant department when required.Follow company policies, service standards, and communication guidelines.Build positive relationships with customers and ensure a smooth service experience.Meet individual and team performance targets (quality, productivity, and response time).Stay updated with company products, services, and processes.

JOB Role: To provide human intelligence services to support leading US websites. Your responsibilities will include reviewing user-generated content, offering email support, assisting via live chat, and performing data entry tasks. This role requires attention to detail, excellent communication skills, and the ability to handle multiple tasks efficiently.Eligibility Criteria:- Non-voice, non-technical back-end profile. Graduates with 02 years of experience are eligible. Candidates should have strong computer knowledge.- Age between 21 and 30 years- Responding to customer enquiries and resolving issues via email communication- Excellent written and verbal English communication skills- Knowledge of email management tools and software- Good knowledge of Social Media platforms- Ability to work in a 24/7 environment, with 3 rotational shifts- Must be willing to work from the officeRotational Shifts :Morning: 6:00 AM to 2:00 PMAfternoon: 1:00 PM to 9:00 PMNight: 9:00 PM to 6:00 AMSalary & Remuneration:-Monthly CTC Offered: Rs. 25,000/- to Rs. 26,000/-Yearly CTC Offered: Rs. 3LPA to 3.10LPA.Benefits: ESI, PF, Yearly Bonus, Gratuity, Night Shift allowance etc.Contact: (Kapil Sharma HR-Administrator)Tel- 0124-4265652/3Send resume to ecs.hr2.grg@elcamiotech4.com

We are looking for a Back Office Coordinator to join our team in Vasundhara, Ghaziabad. As a Back Office Coordinator, your main responsibilities will include managing administrative tasks, coordinating with customer, maintaining records, and ensuring smooth operations within the office. Key Responsibilities:- Handling paperwork and documentation: You will be responsible for maintaining and organizing all office documents, files, and records.- Coordinating with different departments: You will need to communicate effectively with various teams to ensure tasks are completed efficiently.- Data entry and analysis: You will be required to input data accurately into the system and analyze it for reporting purposes.- Managing office supplies: Keeping track of inventory and ordering supplies when needed.- Providing administrative support: Assisting with scheduling meetings, answering calls, and responding to emails.Skills and Expectations:- Excellent organizational skills and attention to detail.- Strong communication skills to interact with team members and clients.- Proficient in Microsoft Office suite (Word, Excel, Outlook).- Ability to multitask and prioritize tasks effectively.- Previous experience in a similar role is preferred but not mandatory. If you are a self-motivated individual with a passion for administrative tasks and coordination, we encourage you to apply for this role.

Profile Customer Service (Night & Morning Shift) must have there own laptop.Handle and respond to customer queries promptly and professionally.Use AI tools to draft customer messages and responses.Prepare and send feedback messages to customers.Maintain and update DHL shipping reports accurately.

Customer Support ExecutiveLocation: Plot 5, Block O, South City I, Sector 40, Gurugram, Haryana 122003Job Type: Full-TimeExperience: Fresher up to 6 monthsQualification: Graduation (Mandatory)Job Description:We are looking for a proactive and customer-focused Customer Support Executive to join our team. The ideal candidate will be responsible for handling customer queries, resolving issues efficiently, and maintaining a high level of customer satisfaction. This role also requires coordination with banks regarding payment-related concerns.Key Responsibilities:Handle customer queries through calls, emails, or chat in a professional and timely manner.Understand customer issues and provide appropriate solutions to resolve them.Actively coordinate with banks for payment updates, verifications, and dispute resolutions.Maintain accurate records of customer interactions and follow-up actions.Tackle difficult or urgent situations with patience, problem-solving skills, and a calm approach.Collaborate with internal teams to ensure smooth handling of customer concerns.Ensure a positive customer experience with every interaction.Requirements:Graduation is mandatory (any stream).Strong verbal and written communication skills.Ability to stay calm under pressure and manage multiple tasks efficiently.Good interpersonal and coordination skills.A fresher or candidate with up to 6 months of relevant experience will be considered a right fit.Basic knowledge of banking/payment processes will be an added advantage.What We Offer:Friendly and supportive work environmentOn-the-job trainingOpportunity to grow within the organization

Job Title - Customer support executiveWe are looking for the skilled candidates to join our company as a customer support executive.As a fresher you will under go comprehensive training to develop your knowledge and skills in customer support.

Sales and marketing coordinator for a Preschool. Job involves parent counseling and outdoor activities. Lead generation.

Provide first and second-level support for desktops, laptops, printers, and peripherals.Install, configure, and maintain operating systems and software (e.g., Windows, macOS, Microsoft Office).Troubleshoot hardware and software issues on end-user devices.Support user account management including Active Directory, email, VPN, and other corporate tools.Set up and configure new computers and related equipment for new hires.Monitor and respond promptly to service requests through the helpdesk/ticketing system.Maintain an up-to-date inventory of all IT assets.Collaborate with other IT teams to resolve complex issues.Provide support for video conferencing, VoIP phones, and office network connectivity.Create and update documentation for IT procedures and knowledge base articles.Ensure data security and compliance with IT policies and procedures.Offer on-site and remote support as needed.

Join our dynamic IT team and play a vital role in supporting the technology needs of students, faculty, and staff at top US-Based Universities. As an IT Helpdesk Support Agent, youll be the first point of contact for resolving technical issues, ensuring seamless access to academic resources, and empowering our campus community to leverage technology for learning, teaching, and research.Key ResponsibilitiesFirst-Line Support:Provide timely, courteous, and effective technical assistance via phone, email, chat, walk-ins, and ticketing systems (e.g., ServiceNow, Jira).Troubleshoot hardware (laptops, desktops, printers, peripherals), software (OS, Office 365, LMS), network (Wi-Fi, VPN), and account (email, SSO) issues.Academic Technology Support:Assist with learning tools (Canvas, Blackboard, Zoom), lecture-capture systems, classroom AV equipment, and specialized academic software.Guide users on accessing online libraries, research databases, and university portals.Account & Access Management:Reset passwords, manage multi-factor authentication (MFA), and resolve account lockouts for student/faculty/staff systems (e.g., Active Directory, Azure AD).Educate users on security best practices (phishing, data protection).Hardware Setup & Maintenance:Configure university-owned devices (laptops, tablets).Perform basic repairs, coordinate advanced repairs with vendors, and manage loaner equipment.Documentation & Knowledge Sharing:Document solutions in the knowledge base for recurring issues.Contribute to user guides and FAQs for common campus tech tools.Campus-Specific Systems:Support university applications (student information systems, housing portals, campus card systems).Assist with event tech (conferences, graduations) and lab/reservation systems.Collaboration:Escalate complex issues to Tier 2/3 teams or specialized units (Networking, Infosec).Partner with academic departments and administrative offices on tech needs.QualificationsRequired:High school diploma or equivalent; current enrollment in a degree program (if student role).1+ years of IT support experience (or equivalent technical coursework/certifications).Proficiency in:Windows/macOS troubleshooting.Microsoft 365 Suite (Outlook, Teams, OneDrive).Basic network concepts (TCP/IP, DNS, Wi-Fi).Exceptional customer service, communication (written/verbal), and problem-solving skills.Ability to explain technical concepts to non-technical users.Patience and adaptability in a diverse, fast-paced academic environment.Preferred:Associates/Bachelors degree in IT, Computer Science, or related field.Experience in higher education IT support.Knowledge of:Learning Management Systems (e.g., Canvas, Moodle).ITIL fundamentals or ticketing systems (ServiceNow, Zendesk).Mobile device management (MDM) and endpoint security tools.Certifications: CompTIA A+, Microsoft 365 Fundamentals, ITILv4.Working EnvironmentOn-campus role with potential for hybrid/remote support (specify if applicable).Flexible hours, including evenings/weekends during peak academic periods (e.g., orientation, finals).Fast-paced, collaborative setting with interactions across diverse university groups.Why Join Us?Contribute directly to student success and faculty innovation.Access to professional development, tuition benefits, and tech training.Collaborative culture within a mission-driven academic community.To Apply:Submit your resume and cover letter. Highlight your experience in customer-centric technical support and interest in higher education.Job Type: Full-timePay: 22,000.00 - 25,000.00 per monthWork Location: In personExpected Start Date: 21/07/2025

Job highlightsGood English communication skills; Freshers or experienced candidates welcomeHandle customer queries via voice and chat in an international processRelocation bonus of 10K and lucrative incentives

Handle voice calls to assist Airline Premium Passengers with reservations, cancellations, rebooking, and general travel inquiries. Provide accurate and timely information regarding flight schedules, fares, and policies. Resolve customer complaints and provide appropriate solutions within set timelines. Maintain a high level of professionalism and empathy with customers at all times. Document all interactions clearly and accurately in the system. Escalate complex issues to senior support or supervisors as needed.

We are a startup with a small and dedicated team. Very simply: The job will require you to learn our software and then help our clients use it effectively. Daily tasks can be broadly categorised as :*Responding to Customer Inquiries**Resolving Customer Issues**Maintaining Accurate Records and Documentation*We are looking for people who are willing to learn and grow with us.

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.The best CSRs are genuinely excited to help customers. Theyre patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they dont have enough information to answer customer questions or resolve complaints.The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.ResponsibilitiesCustomer Service Responsibilities list:Manage large amounts of incoming phone callsGenerate sales leadsIdentify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsMeet personal/customer service team sales targets and call handling quotasHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesTake the extra mile to engage customersRequirements and skillsProven customer support experience or experience as a Client Service RepresentativeTrack record of over-achieving quotaStrong phone contact handling skills and active listeningFamiliarity with CRM systems and practicesCustomer orientation and ability to adapt/respond to different types of charactersExcellent communication and presentation skillsAbility to multi-task, prioritize, and manage time effectively

Immediate Hiring: Customer Care ExecutiveLocation: Express Corporate Park, Corporate Office, Film City, Sector 16A, Noida, Uttar PradeshSalary: 12,000 15,000 per monthShift: 9:00 AM to 6:00 PMExperience: Minimum 1 year in BPO/Call Center/Helpdesk Support ServiceEducation: Graduate or equivalentLanguages: Intermediate to advanced proficiency in English and HindiTyping Skills: Basic typing proficiency in both Hindi and EnglishJob Description:We are seeking dedicated and articulate Customer Care Executives to join our team. The ideal candidates will possess strong communication skills and a customer-centric approach to handle inquiries effectively.

Process: Electronics Outbound processLocation: GurgaonSalary: 24k Shift: Day Shift for Boys & girls.Working days - 5 days working.Qualification: GraduateExperience: Freshers and experiencedResponsibilities: Engage with clients to understand their needsMust have Selling SkillsBuild and maintain strong client relationships to drive sales and customer satisfaction Communication skills: Excellent Ability to work in a fast-paced environment Strong problem-solvingskills

Key Responsibilities :* Train, operate, support and testing of ERP software with customer team at customers office.* Conduct research to identify new markets and customer needs.* Interface with the customers/users to train and create an understanding of our software product.* Identify client needs and suggest appropriate products/services* Work at customer site for day to day software implementation, support and operational tasks.* Customize product solutions to increase customer satisfaction* Be the main point of customer contact and troubleshooting* Build long-term trusting relationships with clients* Proactively Identify and handle change requests* Clearly communicate with clientBenefitsComplete training will be given by the companyTravel allowanceInternet facilityLaptop

*Job Title:* Customer Support Executive*Location:* Noida (Office-based)Process: Flipkart Hyperlocal *Job Description:*- Provide exceptional chat support to Flipkart customers- Resolve customer queries and concerns in a timely manner- Offer accurate and helpful information about Flipkart services and policies- Maintain a high level of customer satisfaction and ensure a positive customer experience*Requirements:*- Graduate degree- V5 level communication skills- Freshers & experienced candidates welcome*Salary & Benefits:*- 18,000 - 23,000 CTC- Cab facility for late shifts (10pm-6am)*Interview Process:*- HR- Versant- OPS

We are hiring for a reputed BPO in Gurgaon. Here are the details:Process - Electronics MNC Sales (Outbound + Chat process)Shift - 8:00 am to 8:00 pm Rotational Shifts (24x7 For Boys & Day shift for Girls)Salary - 28000 for experienced and 24000 for freshers + incentives for allKey Responsibilities:Engage with clients to understand their needsMust have Selling SkillsBuild and maintain strong client relationships to drive sales and enhance customer satisfaction.Skills: Communication skills: Excellent Ability to work in a fast-paced environment. Strong problem-solving skills.Apply if you are ready for a high paying job as a fresher or want to use your skills as an experienced professional.

JOB Role: To provide human intelligence services to support leading US websites. Services include the review of user-generated content, email customer support, live chat and data entry.Eligibilities -- Male Candidates Only.- Excellent English reading and written communication skills.- Ready to work in 3 Rotational Shifts.- Good knowledge of Social Media platforms.- Formal Attire- Work from office.