Hiring For International Customer Support Executive

Job Title: Customer Service Executive €“ International Process- Voice Process

Department: Customer Support

Location: Noida Sector 63

Key Responsibilities:

€¢ Handle inbound and outbound calls from international customers.

€¢ Resolve customer queries, complaints, and requests in a timely and professional manner.

€¢ Provide accurate information about products and services.

€¢ Maintain customer records and update databases with the latest information.

€¢ Follow standard operating procedures (SOPs) and quality guidelines.

€¢ Meet performance targets such as call handling time, quality scores, and customer satisfaction.

€¢ Collaborate with team members and supervisors to ensure smooth workflow.

€¢ Escalate complex issues to senior support or relevant departments as needed.

Required Skills & Competencies:

€¢ Excellent verbal and written communication skills in English.

€¢ Strong listening, problem-solving, and interpersonal skills.

€¢ Ability to work in rotational shifts (including night shifts for international processes).

€¢ Basic computer proficiency €“ MS Office, CRM tools, and typing skills.

€¢ Customer-oriented mindset with a positive attitude.

€¢ Ability to handle pressure and deliver consistent performance.

Educational Qualification:

€¢ Minimum: 10+2 or Graduate in any discipline.

€¢ Preferred: Bachelor€™s degree.

Experience:

Min 6 months of experience in an international voice or non-voice process preferred.

Shift Timing:

€¢ Rotational shifts- 6 Days Working.

€¢ One side Cab in the Odd hours Limited to 20KMS range

Salary Range:

€¢ UPTO-

• Experience

  0 - 6 Years

• No. of Openings

  50

• Education

  Graduate

• Role

  International Customer Support Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office