Openings For Customer Service Associate || Freshers & Experienced

Engineeredge

0 - 2 Years
20 Openings
2.5 - 4.0 Lac/Yr
Posted today
Face-to-Face interview
Gurgaon

Key Skills

· Excellent Communication Skills in English · Strong Listening and Problem-solving Skills. · Ability to Remain Calm and Handle High-stress · Willingness to Work in Shifts Good Communication Skills Problem Solving Customer Support Airline Customer Service Graduates Customer Care

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Job Description

Handle voice calls to assist Airline Premium Passengers with reservations, cancellations, rebooking, and general travel inquiries.

Provide accurate and timely information regarding flight schedules, fares, and policies.

Resolve customer complaints and provide appropriate solutions within set timelines.

Maintain a high level of professionalism and empathy with customers at all times.

Document all interactions clearly and accurately in the system.

Escalate complex issues to senior support or supervisors as needed.