Urgent Requirement For Customer Support Executive Fresher

customer support executive

location: plot 5, block o, south city i, sector 40, gurugram, haryana

job type: full-time

experience: fresher – up to 6 months

qualification: graduation (mandatory)

job description:

we are looking for a proactive and customer-focused customer support executive to join our team. the ideal candidate will be responsible for handling customer queries, resolving issues efficiently, and maintaining a high level of customer satisfaction. this role also requires coordination with banks regarding payment-related concerns.

key responsibilities:

handle customer queries through calls, emails, or chat in a professional and timely manner.

understand customer issues and provide appropriate solutions to resolve them.

actively coordinate with banks for payment updates, verifications, and dispute resolutions.

maintain accurate records of customer interactions and follow-up actions.

tackle difficult or urgent situations with patience, problem-solving skills, and a calm approach.

collaborate with internal teams to ensure smooth handling of customer concerns.

ensure a positive customer experience with every interaction.

requirements:

graduation is mandatory (any stream).

strong verbal and written communication skills.

ability to stay calm under pressure and manage multiple tasks efficiently.

good interpersonal and coordination skills.

a fresher or candidate with up to 6 months of relevant experience will be considered a right fit.

basic knowledge of banking/payment processes will be an added advantage.

what we offer:

friendly and supportive work environment

on-the-job training

opportunity to grow within the organization

• Experience

  0 - 1 Years

• No. of Openings

  2

• Education

  Graduate

• Role

  Customer Support Executive

• Industry Type

  Banking / Financial Services / Stock Broking

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Plot 5, Block O, South City I, Sector 40, Gurugram, Haryana 122003