Provide exceptional customer service by promptly responding to inquiries and resolving customer issues- Manage and maintain customer accounts, ensuring accurate and up-to-date informationConduct market research and analysis to identify potential sales opportunities- Collaborate with the sales team to develop strategies for acquiring new customers and retaining existing ones- Assist customers with product selection, pricing, and technical information- Process sales orders and coordinate with the shipping department to ensure timely delivery-Handle customer complaints and escalate issues as necessary to ensure customer satisfaction- Maintain a strong knowledge of company products, services, and industry trendsRequirements:- Previous experience in customer service or sales role preferredStrong communication and interpersonal skills.effectively-Ability to negotiate and resolve conflicts-Proficiency in Spanish is a plus- Excellent problem-solving skills and ability to analyze data- Detail-oriented with strong organizational skills- Ability to multitask and prioritize tasks in afast-paced environment- Proficiency in using CRM software or other customer management systems Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Ab