provide exceptional customer service by promptly responding to inquiries and resolving customer issues
- manage and maintain customer accounts, ensuring accurate and up-to-date information
conduct market research and analysis to identify potential sales opportunities
- collaborate with the sales team to develop strategies for acquiring new customers and retaining existing ones
- assist customers with product selection, pricing, and technical information
- process sales orders and coordinate with the shipping department to ensure timely delivery
-handle customer complaints and escalate issues as necessary to ensure customer satisfaction
- maintain a strong knowledge of company products, services, and industry trends
requirements:
- previous experience in customer service or sales role preferred
strong communication and interpersonal skills.
effectively
-ability to negotiate and resolve conflicts
-proficiency in spanish is a plus
- excellent problem-solving skills and ability to analyze data
- detail-oriented with strong organizational skills
- ability to multitask and prioritize tasks in a
fast-paced environment
- proficiency in using crm software or other customer management systems
• please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. duties, responsibilities, and activities may change at any time with or without notice. ab