Relationship Executive Fresher Jobs in Airoli

*Job Title: Customer Service Executive (Blended Process)**Company: Sutherland Global Services**Location: Liberty Tower, Airoli, Navi Mumbai**Shift: Night Shifts (US Shifts)**Experience: 1-3 years in International BPO (Customer Service or Sales B2C)**Job Description:*We're looking for talented Customer Service Executives to join our team! As a key member of our blended process, you'll handle 50% voice and 50% chat interactions, providing top-notch service to our US-based customers.*Responsibilities:*- Respond to inbound calls and chats from customers- Resolve customer queries and concerns in a professional and empathetic manner- Upsell and cross-sell products/services to meet sales targets- Meet customer service metrics, such as First Call Resolution (FCR) and Customer Satisfaction (CSAT)- Collaborate with team members to resolve complex issues- Maintain accurate records of customer interactions*Requirements:*- 1-3 years of experience in international BPO (customer service or sales B2C)- Excellent communication and customer service skills- Proficient in MS Office, especially Excel- Ability to work in night shifts (US shifts)- Fluency in English (neutral accent preferred)*What We Offer:*- Competitive salary (18k-23k in-hand)- Opportunities for growth and career advancement- Training and development programs- Collaborative and dynamic work environment*Ideal Candidate:*- Customer-centric with a passion for sales- Proactive and result-driven- Ability to multitask and work in a fast-paced environment- Positive attitude and willingness to learn*Apply Now:*If you're a motivated and customer-focused individual looking for a challenging role, apply today! Contact HR Pournima: 9820190498 .#Sutherland #Hiring #CustomerService #BPOJobs #Sales #JobOpportunity #AiroliJobs #NightShift

Position: Customer Service (OIL IB Process)Location: AiroliEligibility: Freshers Welcome!Requirement: Good communication skillsShift Timing: 1 PM 10 PM / 2 PM 11 PM (Only Male Candidates)Salary: 14,000 In-HandVacancy: Limited Seats Apply before its gone!

Customer Service Associate for chats and emails

International Voice ProcessJob Responsibilities1. Provide exceptional customer support for networking-related issues via voice and email channels.2. Handle customer inquiries and complaints with a professional and empathetic approach.3. Troubleshoot basic networking issues and provide first-level support.4. Collaborate with teams to resolve customer concerns effectively.5. Document customer interactions and maintain accurate records in the system.6. Work on data-driven modules and prepare reports using Excel.7. Adhere to process guidelines and ensure compliance with SLA (Service Level Agreements).

Handle Customers on call, solve any queries regarding customer on call, Maintained detailed records of interaction an escalate unresolved issues, deliver excellent customer service while meeting performance metrics.Make or receive calls to assist customer with inquiries, complaints or purchase

we are hiring for customer care executive Fresher and Experience Both salary will start from 15k to 20k

Manages customer interactions, resolves queries, and builds relationships to ensure customer satisfaction and loyalty.

Dear Connections,Greetings from Sutherland,This exciting opportunity is based in our Navi Mumbai office.To ensure seamless collaboration, candidates residing within a designated travel boundary will be considered. Urgent Hiring for Customer Service Voice and Non-Voice ProcessSutherland is hiring for International Voice and Non Voice ProcessShift Timings: 5 Days working with 24*7 Rotational Shifts and 2 Rotational Off.Salary: 18000 to 30000.HSC or Graduate freshers can apply.1 year of international BPO experience can also apply.Immediate Joiners can apply.Need experience in International Bpo of minimum 1 year on paper.Location: Airoli.Benefits Package: Robust benefits package/ net salary + lucrative incentives + Travel Allowance + Quarterly incentives + Overtime Bonus (Subject to different departments). Comprehensive medical insurance + Accident insurance.Education: Higher Secondary(12th Pass) (Preferred)Experience: -total work: 1 year (Required)International voice process: 1 year (Preferred)Language:English (Preferred)Location: Within Central line [Sion to Dombivli] & Harbour line [Wadala to Panvel].Some specified railway stations have a cut off of 1.5 kilometers Panvel, Kalyan and Dadar station.Remote work is not currently available for this position. Only candidates residing within the designated travel boundaries can apply.Address: 5th Floor, Liberty Tower, Kalwa Industrial Area Thane Belapur Road, Airoli, Navi Mumbai, Maharashtra 400708.

Job Description :-Were looking for a Customer Support Executive who can provide excellent customer service and support. The ideal candidate will have strong communication skills, be able to work independently, and have a positive attitude. If you have a passion for helping others and providing exceptional customer service, we want to hear from you!Customer Support Executive Duties:Maintain excellent customer satisfaction and review support tickets for appropriate resolutionProvide customer support through phone and chatWork with other departments to resolve customer issues in a timely mannerServe as a point of contact for customer support and complaintsProactively identify, investigate, and resolve recurring customer support issuesMaintain appropriate documentation and records of customer interactionsMaintain appropriate files regarding each customer interactionProactively gather and utilize customer feedback and suggestionsReview customer satisfaction reports to ensure customers are satisfied with the support they receiveContribute to the development of future customer support processesCommunicate effectively with peers and managersCommunicate to customers during outbound phone callsVerifies customer requests are accurate and consistentCustomer Support Executive Responsibilities:Answer inbound customer callsHandle renewals and cancellationsProvide account information and statusProvide workflow assistanceManage all customer issues and requestsDevelop and improve customer experienceWork with IT and Finance teams to resolve customer issuesManage complaints

Creating a positive onboarding experience for new clients.Regularly interacting with clients through telephone callsIdentifying ways to overcome clients' initial dislike of company products.Maintaining an accurate record of all existing and potential clients.Responding to client inquiries in a timely and professional manner.Training and providing overall guidance to client service employees.Organizing training seminars to enable clients to fully utilize product features and benefits.Ensuring that the correct terms of sale are entered into the client database to prevent avoidable billing issues.

Hiring for 50 Customer Service Jobs in Kolhapur, Maharashtra, for Freshers,Required Educational Qualification is : Higher Secondary, Other Bachelor Degree with Good knowledge in Customer Relationship,Customer Care,Customer Support,Customer Management etc.

We have vacant of 10 Customer Service Jobs in Airoli, Navi Mumbai, Maharashtra, for Freshers Educational Qualification : Higher Secondary, Advanced/Higher Diploma Skill Customer Relationship,Customer Support etc.

Urgent hiring for Telesales executiveFixed day shiftUnlimited incentives performance based9am- 6pmSunday fixed offWork from office jobSalary 18 gross Min -Hsc passed Experience- fresher can also applyLocation- thane, Airoli, GhansoliReference are welcome and this job can be shared with anyone.Thanks!Team Knowbility

Manage The Incoming CallsIdentify And Assess Customers Needs To Achieve SatisfactionBuild Sustainable Relationships And Trust With Customer Accounts Through Open And Interactive CommunicationProvide Accurate, Valid And Complete Information By Using The Right Methods/ToolsAnalyzing Customer Needs And Recommending Products Based On Those Needs.Meet Personal/Customer Service Team Sales Targets And Call Handling QuotasHandle Customer Complaints, Provide Appropriate Solutions And Alternatives Within The Time Limits; Follow Up To Ensure Resolution Keep Records Of CustomerInteractions, Process Customer Accounts And File DocumentsFollow Communication Procedures, Guidelines And PoliciesTake The Extra Mile To Engage CustomersRequired Skills:Good Typing Speed.Good Communication Skill.Basic Computer SkillsDiscipline, Positive Attitude & Punctuality

Manage the Incoming Callsidentify and Assess Customers Needs to Achieve Satisfactionbuild Sustainable Relationships and Trust with Customer Accounts Through Open and Interactive Communicationprovide Accurate, Valid and Complete Information By Using the Right Methods/toolsanalyzing Customer Needs and Recommending Products Based On Those Needs.meet Personal/customer Service Team Sales Targets and Call Handling Quotashandle Customer Complaints, Provide Appropriate Solutions and Alternatives Within the Time Limits; Follow Up to Ensure Resolution Keep Records of Customerinteractions, Process Customer Accounts and File Documentsfollow Communication Procedures, Guidelines and Policiestake the Extra Mile to Engage Customersrequired Skills:good Typing Speed.good Communication Skill.basic Computer Skillsdiscipline, Positive Attitude & Punctuality

Manage the Incoming Callsidentify and Assess Customers Needs to Achieve Satisfactionbuild Sustainable Relationships and Trust with Customer Accounts Through Open and Interactive Communicationprovide Accurate, Valid and Complete Information By Using the Right Methods/toolsanalyzing Customer Needs and Recommending Products Based On Those Needs.meet Personal/customer Service Team Sales Targets and Call Handling Quotashandle Customer Complaints, Provide Appropriate Solutions and Alternatives Within the Time Limits; Follow Up to Ensure Resolution Keep Records of Customerinteractions, Process Customer Accounts and File Documentsfollow Communication Procedures, Guidelines and Policiestake the Extra Mile to Engage Customersrequired Skills:good Typing Speed.good Communication Skill.basic Computer Skillsdiscipline, Positive Attitude & Punctuality