Promoting Products or Services Closing SalesOutbound CallingLead GenerationDomestic BPOMarketing CommunicationCold CallingMarketingConvincing Power
We are looking for a motivated Telecaller Executive to join our team in Chembur, Mumbai. This position offers an exciting opportunity for those with 0 to 2 years of experience and requires at least a 12th-grade education. As a Telecaller Executive, you will play a crucial role in reaching out to potential customers and generating leads.Key Responsibilities:1. Customer Outreach: Make outbound calls to potential clients to promote our services and products, establishing a friendly rapport to understand their needs.2. Lead Generation: Identify and qualify potential leads by engaging in meaningful conversations with customers and gathering relevant information.3. Data Entry: Maintain accurate records of customer interactions and update the database with new leads, ensuring all information is organized and readily accessible.4. Feedback Collection: Gather feedback from customers about their experience with our products or services and report it to the team for continuous improvement.Required Skills and Expectations:The ideal candidate should possess excellent communication skills and be comfortable speaking on the phone. A friendly and persuasive demeanor is important to encourage customer interest. Basic computer skills are required for data entry tasks, and attention to detail is essential for maintaining accurate records. A strong desire to learn and grow within the role will be highly valued.
Job Description - By connecting each day with a minimum of 80 working professionals, our primary target audience, from the database / leads present on the lead - squared CRM, you are expected to create a pool of genuine prospects. At this point, identifying the need for up - skilling depending on the students area of interest becomes imperative, so as to ensure a better conversion rate. Moreover, providing prospective students with a detailed information about the programs being offered, through phone / video counselling or an in - person meeting, further helps in creating a strong pipeline for the days ahead. Basically, you are responsible for ensuring daily deliverables are successfully met alongside weekly / monthly enrolment targets. As observed, this is an End - to - End Sales role wherein, you initiate conversations with a cold - calling activity & eventually, lead it towards closures.Working Days - Monday to Saturday (basis - monthly performance alternate Mondays -off).Office Timings - 10:00 a. m. to 7:00 p. m.
Tele Caller Good CommunicationCustomer RelationshipCustomer RetentionOutbound CallingInbound CallsStrategic Communication
-Engage with premium customers through outbound calls to build and maintain strong relationships.-customer needs and provide tailored solutions to enhance their experience with our products and services.-Address customer inquiries, concerns, and feedback promptly and professionally, ensuring a high level of satisfaction.-Collaborate with internal teams to resolve customer issues and improve service delivery.-Document customer interactions and maintain accurate records in the CRM system.-Conduct follow-ups with customers to ensure ongoing satisfaction and gather insights for continuous improvement.-Identify opportunities for upselling and cross-selling products and services to premium customers.-Assist in organizing customer events and engagement activities to foster community and loyalty
- Respond to customer inquiries via phone, email, and chat.- Resolve customer issues efficiently.- Maintain accurate records of interactions.- Provide product information.- Attend meetings- Collaborate with other departments to improve customer experience- Understanding on Stock Market/ Mutual funds/PMS Services etc
Excellent Communication Skills with good command on English, Hindi.Generate Sales and provide services to the Client for further relationship with company.Helping and guiding client to deposit for further Trading.Ability to work as Team player and Quick learnerShould be aggressive to achieve Monthly Targets.Strong follow-up skills to connect with clients at the desired time.Follow Communication protocols, guidelines, and policies of the organization.Excellent listening skills and an empathetic voice and manner.RequirementsQualification : Minimum 12thLanguage : Hindi, English, Telgu, Gujrati & Oria.Age - should be above 22 Years.Experience : Must have minimum 1 year Sales in Forex, Finance, Insurance or Investment industry.Work Days : Monday to FridayWork Time : 11AM to 08PMHuge incentives if Target is achievedNote : Only experienced or Multilingual skills would be preferred.Application Deadline: 10/1/2022