Telecalling Executive Job Vacancies in Chembur

Job Description - By connecting each day with a minimum of 80 working professionals, our primary target audience, from the database / leads present on the lead - squared CRM, you are expected to create a pool of genuine prospects. At this point, identifying the need for up - skilling depending on the students area of interest becomes imperative, so as to ensure a better conversion rate. Moreover, providing prospective students with a detailed information about the programs being offered, through phone / video counselling or an in - person meeting, further helps in creating a strong pipeline for the days ahead. Basically, you are responsible for ensuring daily deliverables are successfully met alongside weekly / monthly enrolment targets. As observed, this is an End - to - End Sales role wherein, you initiate conversations with a cold - calling activity & eventually, lead it towards closures.Working Days - Monday to Saturday (basis - monthly performance alternate Mondays -off).Office Timings - 10:00 a. m. to 7:00 p. m.

-Engage with premium customers through outbound calls to build and maintain strong relationships.-customer needs and provide tailored solutions to enhance their experience with our products and services.-Address customer inquiries, concerns, and feedback promptly and professionally, ensuring a high level of satisfaction.-Collaborate with internal teams to resolve customer issues and improve service delivery.-Document customer interactions and maintain accurate records in the CRM system.-Conduct follow-ups with customers to ensure ongoing satisfaction and gather insights for continuous improvement.-Identify opportunities for upselling and cross-selling products and services to premium customers.-Assist in organizing customer events and engagement activities to foster community and loyalty

- Respond to customer inquiries via phone, email, and chat.- Resolve customer issues efficiently.- Maintain accurate records of interactions.- Provide product information.- Attend meetings- Collaborate with other departments to improve customer experience- Understanding on Stock Market/ Mutual funds/PMS Services etc

Location: Chembur - GhansoliJob DescriptionResponsibilities of candidates include: Inform customers about the company's products/services and offers. Manage inbound and outbound customer calls in a timely manner. Identify customers needs and wants, clarifying information whenever possible. Ability to be on the phone for a long time and familiar with dialer systems.Roles & Responsibilities: Handling Telesales Inbound & Outbound calls, Calling prospective clients, and explaining the products. Making follow-up calls and fixing appointments for site visits. Handling customer queries related to our real estate projects. Should give the clients detailed information about the projects over the telephone. Experience in Tele Marketing to call the customer to explain the project Features Follow-ups must be done in a timely & able to generate sales The person will be required to make a minimum number of phone calls every day. Calling new & existing clients (Lead Generation) Explain different advertising packages to clients Maintain Client database Maintain good client relation Consistently achieve revenue targets in line with team/organizational objectives Ability to be on the phone for a long time and familiar with dialer systems. Identifying references through the existing customer base to increase the sales pipelineRequirements Should be self-motivated & target oriented Good Communication skills Willing to work on Sundays (Fixed weekday weekly off will be provided)

Opening for Customer Service Executive Requirements: Good in English Communication.Inbound Voice Process (No Targets)Work from office

Customer service experience Good english comm skills