IT Engineer Graduate Experience Jobs in Nashik

As a Desktop Support Engineer based in Ambad MIDC, Nashik, you will be responsible for providing technical support and assistance to employees using desktops, laptops, and various software applications. Key responsibilities include troubleshooting hardware and software issues, installing and configuring computer systems, and ensuring systems are operating efficiently and securely. You will also be responsible for setting up new users, conducting equipment upgrades, and maintaining inventory of IT equipment. The ideal candidate should have a minimum of 1-4 years of experience, be a graduate, and have strong problem-solving skills. Additionally, you should have good communication skills, be detail-oriented, and have the ability to work independently as well as part of a team. This role requires a male candidate who is able to work full time from the office.

Role Summary;The Technical Support Manager will be responsible for leading the technical service andsupport function for customers, distributors, and internal teams. This role ensures quickresolution of product issues, preventive maintenance support, troubleshooting, andcoordination with production and quality departments to continuously improve productperformance.Key Responsibilities Respond to customer queries via phone, email, and onsite visits (when required). Diagnose and troubleshoot mechanical / electrical / product-related issues. Guide customers through installation, operation, and basic maintenance procedures. Coordinate with internal service/production teams to resolve issues efficiently. Register service requests, log complaints, track pending calls, and ensure timelyclosure. Provide after-sales support including warranty claims and spare part requests. Maintain daily/weekly service reports and customer feedback records. Train customers and distributors on product usage and safety practices. Communicate recurring issues to R&D/production team for product improvement. Maintain strong relationships with dealers, distributors, and end customers.Required Skills & Qualifications: Diploma / BE in Mechanical / Electrical / Electronics / Mechatronics (preferred). 26 years of experience in technical support / after-sales service / customer supportin manufacturing or industrial products. Strong troubleshooting, problem-solving, and analytical skills. Good communication skills in English and local language. Ability to handle customer escalations with patience and professionalism. Willing to travel to customer sites when needed.Personal Attributes Customer-first mindset Strong leadership and mentoring ability Analytical approach to problem-solving Ability to handle pressure and manage escalations professionally