Handling 1st and 2nd line support calls on IT infrastructure related incidents.
Regular checks on the local area networks of the organization.
Monitoring the networks.
Regularly reviewing and optimizing the networks.
Managing infrastructural chan...
Key Skills : it infrastructure,support engineer,technical support engineer
Technical support, implementation, monitoring and maintenance of Network and infrastructure.
- Implementing IT Helpdesk process and tool
- Managing and monitoring all the support calls and ensuring the closer with in the SLA by ...
Key Skills : desktop support engineer,it helpdesk manager,itil-information technology infrastructure library,technical support executive