IT Support Job Vacancies in Nashik

Key Responsibilities On-Field OperationsClient Meetings & Presentations: Visit prospective and existing customers to demonstrate products or services, handle objections, and negotiate contracts.Lead Generation & Cold Calling: Proactively identify new business opportunities by knocking on doors, attending networking events, and following up on leads provided by the marketing team.Territory Management: Plan and execute a daily/weekly travel schedule to ensure maximum coverage of the assigned geographic area

Key Responsibility Hardware Desktop, Laptop Part Replacement & troubleshooting. Experience with Windows Installation & troubleshooting. knowledge of office peripherals, like printers, and scanners. Identification of problems and providing technical solutions. Should be up to date with the upgrades and maintain the systems updated. Crimping, Punching & LAN Testing Anti-Virus, setting-up Meeting Application & Ticketing Tool. Basic Knowledge in networking, ADSL routing, and switching. Troubleshoot network and wireless connectivity of end users. Monitoring of CCTV IP Camera and ISP Links.

Computer Hardware & Networking Engineer for Onsite as well as remote support.Through Knowledge of Server, Laptops, Desktop assembling, fitting, OS Installation & Windows, Networking Setting & configuring troubleshooting is a must.Through Knowledge of Configuring & troubleshooting of Microsoft Outlook & Windows 10 Networking, File Sharing is required.

IT Engineer at Nashik..

Desktop support engineers are IT support specialists that assist clients with hardware and software issues. Their job is to provide on-site or remote

Customer Support & Troubleshooting:Serve as the first point of contact for users seeking technical assistance via phone, email, chat, or ticketing systems.Diagnose and resolve software-related issues, including functionality problems, error messages, login issues, and usability challenges.Guide users step-by-step through problem-solving processes or feature usage.Prioritize and manage multiple support requests simultaneously, ensuring timely responses and resolutions according to Service Level Agreements (SLAs).Issue Escalation & Follow-up:Escalate complex or unresolved issues to higher-level support teams, development teams, or relevant departments.Collaborate with internal teams (e.g., development, QA, product management) to provide feedback, facilitate bug fixes, or suggest feature enhancements.Follow up with users to ensure their issues are fully resolved and they are satisfied with the solution provided.Documentation & Knowledge Management:Accurately log and document all customer interactions, technical issues, troubleshooting steps, and resolutions in the ticketing or CRM system.Contribute to and maintain a comprehensive knowledge base, FAQs, and self-help articles to empower users and reduce support volume.Identify recurring issues and suggest proactive solutions, training materials, or system improvements.Product Knowledge & Training:Maintain a deep and up-to-date understanding of the software product(s) being supported, including their functionalities, updates, and integrations.Educate users on product features, best practices, and new releases.Continuously learn and stay updated on industry trends, software advancements, and relevant technologies.System Monitoring & Maintenance (if applicable):Assist in monitoring software performance and system health to proactively identify potential issues.Participate in testing new software versions, patches, and updates before deployment.Customer Satisfaction:Ensure a positive and professional customer experience by being empathetic, patient, and efficient in all interactions.Gather customer feedback and contribute to improving support processes and product usability.

Job Summary:We're looking for a skilled and customer-focused Desktop Support Engineer to join our IT team in Nashik. You'll be the first point of contact for our internal users, responsible for providing technical assistance and support related to computer systems, hardware, and software. The ideal candidate will possess strong troubleshooting skills, excellent communication abilities, and a commitment to ensuring a productive and efficient IT environment for all employees.Key Responsibilities:Technical Support & TroubleshootingProvide first and second-level technical support to end-users for hardware (desktops, laptops, printers, peripherals) and software (Windows OS, MS Office Suite, business applications, antivirus) issues, primarily through ticketing systems, phone, email, and in-person visits.Diagnose and resolve technical problems efficiently, escalating complex issues to senior IT staff or relevant vendors when necessary.Perform hardware and software installations, configurations, and upgrades.Troubleshoot network connectivity issues (LAN/Wi-Fi) for end-user devices.Assist with printer setup, configuration, and basic troubleshooting.User Management & SecurityManage user accounts, permissions, and passwords within Active Directory or other identity management systems.Ensure endpoint security by assisting with antivirus updates, patching, and adherence to IT security policies.Educate users on basic IT security best practices and phishing awareness.Asset Management & DocumentationMaintain accurate inventory records of IT assets, including hardware, software licenses, and peripherals.Document all support interactions, solutions, and troubleshooting steps in the IT service desk ticketing system.Create and update technical documentation, knowledge base articles, and user guides.Maintenance & Proactive SupportPerform routine preventive maintenance on desktops, laptops, and other IT equipment to ensure optimal performance.Monitor system health and identify potential issues proactively.Assist in setting up IT infrastructure for new employees or office rearrangements.Support IT projects as assigned by the IT Manager (e.g., system migrations, software rollouts).