IT Support Executive Job Vacancies in Bangalore

Job Title: Technical Support Associate L1 / L2Location: Hyderabad, Bangalore, Pune, Noida/NCR, Mumbai, Chennai (Office-based / Remote)Experience: 13 years (Freshers with tech background can apply)Salary: 20,000 35,000/month + Shift AllowanceShift: Rotational / Night (US, UK processes)Responsibilities:Respond to product or service issues via phone/email/chat.Troubleshoot Level 1 issues (login, access, connectivity, settings).Document tickets and escalate complex cases.Ensure resolution within SLAs.Requirements:Strong English communication.Basic understanding of networking, SaaS tools, CRM systems.Knowledge of Zendesk, Freshdesk, or Jira is a plus.Willingness to work night shifts.Perks:Internet reimbursement (for remote).Shift allowance + performance bonus.Certification opportunities (ITIL, etc.). Apply now by sending your updated resume to careers@arckits.com If possible, mention your preferred work location (Hyderabad, Bangalore, Pune, Noida/NCR, Mumbai, Chennai Office-based or Remote) in the subject line or message to help us serve you better. Please Note:Due to a high volume of applications, we may not be able to respond to each email individually.If your profile matches an active requirement, our HR team will get in touch with you shortly.We appreciate your interest and thank you for considering opportunities with us. Recruitment Team, Arck RecruitmentYour Trusted Partner for Business Support Hiring Across Roles, Sectors & Cities.

IT Support & Facilities Sr Executive Job Description Responsibilities: Provide technical assistance with computer hardware and software for employees. Perform hardware and software installations, configurations, performance metrics and updates for employees as needed. Maintaining databases and ensuring system security. Managing the procurement of products and services and assisting in pricing products or services used by the company. Ensure all records are kept properly and consistently. Communicate, coordinate and build strong relationships with property managers, brokers, vendors and other third parties as per the need. Develop, maintain and analyze, evaluate supplier performance and relationships respectively. Ensure in-office supplies are adequate in quantity and quality. Take care of the employee onboarding and engagement process- welcome kit and goodies dispatch, creation of email ID, maintain employee records from joining to exit. Managing Day to day Operations like - upkeep of facility, effective Housekeeping, Horticulture, Security services etc. Resolving Maintenance related queries of the facilities. To ensure staff supervision & work allocation at the facility. Requirements: Experience range: 3 to 5 years Previous working experience in IT support & Facilities for 3 years. Have experience managing a large scale of employees. Outstanding mathematical and critical thinking skills Excellent communication and presentation skills Strong organizational, interpersonal, and negotiation skills Highly developed attention to detail Good at multitasking. Ability to work independently and in a team environment. Ability to work in a fast-paced environment Proficient in MS Office and relevant software

Any fresher can Apply For IT Support Executive For MNC Company.Company will provide the training.Apply Now You will get More Details via Mail.Responsibilities:*Research and identify solutions to software and hardware issues*Diagnose and troubleshoot technical issues, including account setup and network configuration*Ask customers targeted questions to quickly understand the root of the problem*Track computer system issues through to resolution, within agreed time limitsTalk clients through a series of actions, either via phone, email or chat, until theyve solved a technical issueProperly escalate unresolved issues to appropriate internal teams (e.g. software developers)*Provide prompt and accurate feedback to customers*Refer to internal database or external resources to provide accurate tech solutions*Ensure all issues are properly loggedPrioritize and manage several open issues at one time*Follow up with clients to ensure their IT systems are fully functional after troubleshooting*Prepare accurate and timely reportsDocument technical knowledge in the form of notes and manuals*Maintain jovial relationships with clientsRequirements*Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician

Job Description*1-2 years experience*we are looking for a qualified Customer Support Executive to manage a team of representatives who offer excellent customer service and after-sales support.*you will create policies and procedures and oversee the customer services provided by the team.*The customer support services will be responsible for the selection of staff in the hiring process and ensure that standardized level of service is maintained foe all customers.*To be successful as a customer support executive you should display excellent interpersonal and communication skills as well as a professional appearance*These skills will prove invaluable when mentoring the representative in your team and mediating with customer.*An outstanding customer support executive should possess a proven track record of successful customer service and management skills..*Hardware sales.

Resolve any issues related to IT Infrastructure procured as part of the contract in SR/DR/Head offices. (Any issues related to system software procured as part of the contract is also expected to be resolved by the hardware executive) Resolve issues related to KAVERI application as per the directions of KAVERI application development and maintenance vendor. Maintain spares at the DR Office. Update the service desk executive after closure of the issue raised through phone or close the ticket manually through logging to the service desk software. Resolve issues again, if the ticket is reopened due to unsatisfactory feedback provided by the end user. Update service desk executive, if the issue cannot be resolved and OEM needs to be involved to resolve issues. Undertake preventive maintenance activities Service Provider shall provide all the Hardware Executives with laptops with internet connectionEducation: Should have BCA/MCA or B. Tech/BE in any discipline with at least 2 years of experience in maintaining desktops, Document Scanners, printers, and other infrastructure procured as part of this Project. OR Should have Diploma in computers /electronics, BSC Computers /IT with at least 5 years of experience in maintaining desktops, Document Scanners, printers, and other infrastructure procured as part of this Project.Desired: Good communication skills

Basic Installation, Troubleshooting & Configuration of Desktop, Laptop, Printer, LAN & Internet

Job briefWe are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the companys reputation and business. Primary responsibilities Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone. Write training manuals. Train computer users. Maintain daily performance of computer systems. Respond to email messages for customers seeking help. Ask questions to determine nature of problem. Walk customer through problem-solving process. Install, modify, and repair computer hardware and software. Clean up computers. Run diagnostic programs to resolve problems. Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. Install, configure, and upgrade PC software. Follow up with customers to ensure issue has been resolved. Gain feedback from customers about computer usage. Run reports to determine malfunctions that continue to occur. Keep inventory of all equipment, software, and license users. Monitor and respond quickly to incoming requests relate to IT issues.Requirements Proven experience as a help desk technician or other customer support role Tech savvy with working knowledge of office automation products, databases and remote control Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and resolve basic technical issues Proficiency in English

Installing and configuring computer hardware operating systems and applications within the organization. Monitoring and maintaining the installed computer systems and networks. Talking various departments staff through a series of actions, either direct (on the site) or over the telephone to help set up systems or resolve issues within the company. Troubleshooting day to day system and network problems and diagnosing and solving hardware or software faults within the organization. Repairing / replacing computer hardware parts as required. Following diagrams and written instructions from seniors from same department to set up a new system as required. Setting up new users' accounts and profiles and dealing with password issues. Provide technical support for application systems within the organization. Respond to general questions and trouble tickets in a timely manner. Research, diagnose, troubleshoot and identify potential solutions for how to resolve an issue. Working continuously on a task until completion. Prioritizing and managing many open cases at one time. Rapidly establishing a good working relationship with the company staff and other third party professionals (Ex: Application support team) to achieve the smooth functioning of the system installed towards companies interest. Reporting to IT Head/ IT Team Lead with all daily activities.

We are looking for Tech Support with fluency in English, Hindi, Tamil, Telugu and KannadaWork From Office opportunitySalary: Max: 20K

Install and configure software and hardware Manage network servers and technology tools Set up accounts and workstations Monitor performance and maintain systems according to requirements Troubleshoot issues and outages CC TV Installation

Any fresher can Apply For IT Support Executive For MNC Company.Company will provide the training.Apply Now You will get More Details via Mail.Responsibilities:*Research and identify solutions to software and hardware issues*Diagnose and troubleshoot technical issues, including account setup and network configuration*Ask customers targeted questions to quickly understand the root of the problem*Track computer system issues through to resolution, within agreed time limitsTalk clients through a series of actions, either via phone, email or chat, until theyve solved a technical issueProperly escalate unresolved issues to appropriate internal teams (e.g. software developers)*Provide prompt and accurate feedback to customers*Refer to internal database or external resources to provide accurate tech solutions*Ensure all issues are properly loggedPrioritize and manage several open issues at one time*Follow up with clients to ensure their IT systems are fully functional after troubleshooting*Prepare accurate and timely reportsDocument technical knowledge in the form of notes and manuals*Maintain jovial relationships with clientsRequirements*Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician

Any fresher can Apply For IT Support Executive For MNC Company.Company will provide the training.Apply Now You will get More Details via Mail.Responsibilities:*Research and identify solutions to software and hardware issues*Diagnose and troubleshoot technical issues, including account setup and network configuration*Ask customers targeted questions to quickly understand the root of the problem*Track computer system issues through to resolution, within agreed time limitsTalk clients through a series of actions, either via phone, email or chat, until theyve solved a technical issueProperly escalate unresolved issues to appropriate internal teams (e.g. software developers)*Provide prompt and accurate feedback to customers*Refer to internal database or external resources to provide accurate tech solutions*Ensure all issues are properly loggedPrioritize and manage several open issues at one time*Follow up with clients to ensure their IT systems are fully functional after troubleshooting*Prepare accurate and timely reportsDocument technical knowledge in the form of notes and manuals*Maintain jovial relationships with clientsRequirements*Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician

Position: IT Technician/ IT SupportAny fresher can also apply. company will provide training.Qualification: Graduate / Undergraduate.Job Description: Serving as the first point of contact for IT support within the organization. Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware. Diagnosing and troubleshooting software and hardware issues. Research and evaluate emerging technologies, hardware, and software. Supporting employees whenever they encounter challenges with computers and network devices. Serve as the subject matter expert supporting MAC OSX, Windows, and all common office software and applications, such as Microsoft, and Adobe.Requirements and skills: Proven experience of at least 3+ years in Information technology is a must. A diploma or bachelors degree in computer science, engineering, or relevant field. Experience in general networking, TCP, Firewall rules, VPN, SSL, and IPSec is essential. Knowledge of JavaScript and MS Active Directory is an additional plus point. Good knowledge of operating systems; current equipment and technologies, enterprise backup and recovery procedures, and system performance-monitoring tools. Proficiency in Windows/Linux/Mac OS. Attention to detail and good problem-solving skills. Excellent interpersonal skills and communication ability are a must.Job Types: Full-time, Regular / Permanent