Fresher hiring for International Telecaller

As an International Voice Process Executive, you will be responsible for handling customer interactions and providing support in a professional manner. Your role will involve communicating with clients from various countries, ensuring their queries are resolved efficiently.

**Key Responsibilities:**

- **Customer Interaction:** Engage with customers through phone calls, addressing their questions and concerns about products or services, ensuring satisfaction.

- **Problem Solving:** Identify and understand issues faced by customers and provide appropriate solutions in a timely manner, aiming for first-call resolution.

- **Record Keeping:** Maintain accurate records of customer interactions, including inquiries, complaints, and actions taken, ensuring information is logged into the company database.

- **Team Collaboration:** Work closely with your colleagues and supervisors to improve service quality and share insights on customer feedback, fostering a supportive work environment.

- **Meeting Performance Metrics:** Aim to meet or exceed performance goals set by the management, including call handling time and customer satisfaction scores.

**Required Skills and Expectations:**

- Strong verbal communication skills are essential for effectively engaging with international customers.

- A good understanding of customer service principles is expected to help maintain high satisfaction levels.

- Basic technical skills are necessary to navigate computer systems and support tools used during calls.

- Flexibility to adapt to changing situations and a willingness to learn new processes and tools.

- A positive attitude and the ability to work well in a team setting will enhance workplace dynamics.

Candidates should possess a minimum educational qualification of 12th grade and have between 0 to 3 years of experience in a similar role.

• Experience

  0 - 3 Years

• No. of Openings

  25

• Education

  12th Pass

• Role

  International Voice Process Executive

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Walk-in interview location

  E- 29, Sector -8,Noida.