Customer Service Associate || Freshers & Experienced

Job Description (JD) - Customer Service Associate (Inbound / Upselling)

Company: Bright Future RPD Hiring Solution

Location: Sector 127, Noida

Job Role

We are hiring enthusiastic and customer-focused Customer Service Associates for an Inbound / Upselling process.

Key Responsibilities

- Handle inbound customer calls professionally.

- Understand customer queries and provide appropriate solutions.

- Promote and upsell relevant products or services.

- Maintain high customer satisfaction.

- Communicate effectively in English and Hindi.

- Achieve assigned performance and upselling targets.

- Maintain accurate customer records.

Eligibility Criteria

- Graduate Freshers are eligible.

- Undergraduates must have at least 12 months of customer service experience.

- Undergraduates with exceptional communication skills may also be considered.

- Strong English communication (Versant Level 4+) and Hindi required.

Not Eligible: ma, BCA, BA LLB and freshers, unless they have 6-12 months of relevant customer service experience.

Salary Structure

Candidate Type| CTC

Freshers| ₹17,500

Experienced| ₹18,500

Salary Breakup:

- Basic Salary: ₹14,000 / ₹15,000

- Retention Bonus: ₹2,000

- Travel Allowance: ₹1,500

Additional performance incentives and monthly service bonus.

Working Details

- Working Days: 6 Days

- Shift: Rotational (8 AM - 8 PM)

- Shift Duration: 9 Hours

Facilities & Benefits

- Free shuttle from selected metro stations.

- 30 Days Classroom Training.

- 18 Days On-the-Job Training (OJT).

- Salary applicable from Day 1.

- Retention Bonus and Travel Allowance.

Shuttle Points: Botanical Garden, Sector 37, Golf Course, Noida City Centre, Sector 52 and Sector 59.

Contact Details

Contact Person: Rajan Sharma

Call / WhatsApp:

Bright Future RPD Hiring Solution

Your Career, Our Priority!

• Experience

  0 - 6 Years

• No. of Openings

  125

• Education

  12th Pass

• Role

  Customer Service Associate

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  [ Male / Female ]

• Age Limit

  18 - 30 Yrs.

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Benefits include

  PF, Health Insurance, ESI, Two-way Cab