Hospitality Fresher Jobs in Surat

We are looking for enthusiastic Airline Ground Staff to join our team in Surat, India. This full-time role is ideal for candidates with no experience up to six years, providing a great opportunity to start a career in the airline industry.Key Responsibilities:- **Customer Service**: Assist passengers at check-in, boarding, and baggage claim to ensure a smooth and pleasant travel experience.- **Ticketing and Check-In**: Manage ticket sales and check-in processes efficiently, ensuring that all necessary travel documentation is processed correctly.- **Baggage Handling**: Oversee the safe loading and unloading of luggage and assist passengers with any baggage-related inquiries or issues.- **Ground Operations Support**: Collaborate with flight crew and other staff to ensure all ground operations run efficiently, including coordinating flight arrivals and departures.- **Problem Resolution**: Address and resolve customer complaints and concerns effectively, ensuring high levels of customer satisfaction.Required Skills and Expectations:Candidates should have a minimum educational qualification of 12th grade. Strong communication skills in both English and Hindi are essential. The ability to work well in a team and remain calm under pressure is critical. Candidates should be organized, detail-oriented, and willing to work flexible hours, including weekends and holidays. A positive attitude and a passion for customer service are vital to thrive in this role.

We are looking for dedicated Airport Staff to join our team in Surat. As a vital part of our operations, you will ensure smooth processes at the airport.**Key Responsibilities:**- **Customer Service:** Assist passengers by answering questions and providing information about flights, check-in, and airport facilities, ensuring a positive experience.- **Check-In Assistance:** Help passengers with the check-in process, including issuing boarding passes and checking baggage, to ensure timely departures.- **Baggage Handling:** Safely manage and transport luggage to and from aircraft, preventing delays and ensuring passengers' belongings are handled with care.- **Security Checks:** Support security personnel by screening passengers and their belongings, maintaining safety regulations in compliance with airport security standards.- **Ground Operations Support:** Assist in the operations on the runway and boarding areas, providing necessary support for the arrival and departure of flights.**Required Skills and Expectations:**- **Communication Skills:** Strong verbal communication is essential to interact effectively with passengers and team members.- **Team Player:** You should be able to work well in a team, collaborating with various departments to ensure smooth airport operations.- **Attention to Detail:** An eye for detail is necessary to manage tasks accurately and ensure overall passenger safety and satisfaction.- **Positive Attitude:** A friendly and approachable demeanor is important to create a welcoming environment for passengers. This position is suitable for freshers who have completed their 10th grade and are eager to start a career in the aviation industry.

Job SummaryThe Cabin Crew is responsible for ensuring the safety, comfort, and well-being of passengers throughout the flight. The role includes conducting safety procedures, providing exceptional customer service, managing in-flight operations, and maintaining a high standard of professionalism and hospitality in accordance with airline policies and aviation regulations. Key Responsibilities1. Passenger Safety & SecurityConduct pre-flight cabin safety checks and ensure equipment readiness.Deliver mandatory safety demonstrations and briefings to passengers.Ensure compliance with aviation safety, security, and regulatory standards.Respond promptly and effectively during in-flight emergencies or medical situations.Monitor cabin for suspicious behavior, safety hazards, or security threats.2. Customer Service & HospitalityGreet passengers with a warm, professional welcome and assist with boarding.Provide high-quality in-flight service including meals, refreshments, and amenities.Attend to passenger requests, concerns, and special needs respectfully.Maintain a calm, friendly, and helpful approach to ensure a pleasant travel experience.Manage conflicts or difficult passenger situations with diplomacy and empathy.3. In-Flight Operations & Service DeliveryCoordinate with flight crew and ground staff for smooth operations.Manage cabin preparation, cleanliness, and seat arrangement before, during, and after flight.Handle in-flight announcements as required.Promote and sell duty-free products and manage cash/POS transactions.Ensure proper documentation and reporting after each flight.4. Teamwork & Professional ConductWork collaboratively with cabin and cockpit crew to deliver a safe and premium experience.Maintain grooming, uniform, and professional behavior as per airline standards.Participate in briefings, training sessions, and performance reviews. Required Skills & CompetenciesStrong hospitality and customer service orientationExcellent communication and interpersonal skillsSafety awareness and emergency handling abilityEmotional intelligence, patience, and cultural sensitivityAbility to stay calm under pressure and manage challenging situationsTeamwork, time-management, and multitasking abilities Qualifications & ExperienceEducation: Minimum 10+2 (Higher Secondary) or Diploma/Degree (Hospitality/Aviation preferred)Experience: Freshers welcome; prior hospitality or customer service experience is an advantageCertifications:First Aid & CPR (Preferred)Safety & Emergency Procedure Training (Provided by airline post-selection) Physical & Medical RequirementsMedically fit as per airline/aviation standardsGood eyesight and hearingWell-groomed with a professional appearance

We are looking for 34 Airport Staff Posts in Mangalore, Visakhapatnam, Hubli, Kochi/Cochin, Coimbatore, Puducherry, Bhopal, Kolkata, Nashik, Surat, with deep knowledge in Airport Ticketing, Airline Operations, Aviation, Hospitality, Customer Service, Aviation Security, Ground Staff Activities, Direct Sales, Cargo Handling, Personality Development, Basic Computer Skills and Required Educational Qualification is : Higher Secondary, Secondary School, I.T.I., B.A, B.Arch, B.C.A, B.B.A, B.Com, BAMS, Bachelor of Hotel Management

We are seeking dedicated Airport Ground Staff to join our team in Surat, India. This role is ideal for individuals who enjoy working in a fast-paced environment and are passionate about customer service.Key Responsibilities:1. **Passenger Assistance**: Greet and assist passengers at check-in counters, helping them with baggage and answering their questions to ensure a smooth travel experience.2. **Baggage Handling**: Manage the loading and unloading of luggage, ensuring that all baggage is transported safely and efficiently, while also keeping track of any lost items.3. **Check-in Procedures**: Operate check-in kiosks and systems, verifying passenger information and issuing boarding passes in a timely manner.4. **Customer Service**: Address passenger inquiries and provide support in case of delays or issues, ensuring a high level of customer satisfaction.5. **Safety and Security Compliance**: Follow airport safety regulations and protocols, ensuring that all processes are carried out securely to maintain a safe environment for passengers and staff.Required Skills and Expectations:Candidates should have completed their 12th grade and possess strong communication skills, as well as the ability to work well under pressure. We value team players who are punctual, organized, and have a positive attitude towards challenges. Prior experience in customer service is a plus, but not mandatory, as we welcome individuals with a passion for service and a willingness to learn.