Hospitality Fresher Jobs in Surat

Join our team as Airport Ground Staff in Surat, India, where your role is essential in ensuring a smooth experience for travelers. This position is open to candidates with 0 to 6 years of experience and requires at least a 12th-grade education.Key Responsibilities:1. **Passenger Assistance:** Help passengers with check-in procedures, luggage handling, and boarding processes to ensure they have a pleasant journey.2. **Baggage Handling:** Manage the loading and unloading of luggage onto and off of the aircraft, ensuring that all bags are handled with care and delivered to the correct destinations.3. **Customer Service:** Address any inquiries or concerns from passengers, providing information about flights, services, and airport facilities to enhance their experience.4. **Safety Protocols:** Follow all safety and security regulations while working at the airport to promote a safe environment for travelers and staff.5. **Team Collaboration:** Work closely with airline crew members and other ground staff to coordinate seamless operations and maintain schedule adherence.Required Skills and Expectations:Candidates must have strong communication skills to interact effectively with passengers and colleagues. You should be friendly, approachable, and able to work well under pressure. Attention to detail is crucial to ensure all operations run smoothly. A positive attitude and a willingness to assist others will help contribute to an enjoyable atmosphere at the airport. Flexibility in working hours is also necessary, as shifts may vary.

Job SummaryThe Cabin Crew is responsible for ensuring the safety, comfort, and well-being of passengers throughout the flight. The role includes conducting safety procedures, providing exceptional customer service, managing in-flight operations, and maintaining a high standard of professionalism and hospitality in accordance with airline policies and aviation regulations. Key Responsibilities1. Passenger Safety & SecurityConduct pre-flight cabin safety checks and ensure equipment readiness.Deliver mandatory safety demonstrations and briefings to passengers.Ensure compliance with aviation safety, security, and regulatory standards.Respond promptly and effectively during in-flight emergencies or medical situations.Monitor cabin for suspicious behavior, safety hazards, or security threats.2. Customer Service & HospitalityGreet passengers with a warm, professional welcome and assist with boarding.Provide high-quality in-flight service including meals, refreshments, and amenities.Attend to passenger requests, concerns, and special needs respectfully.Maintain a calm, friendly, and helpful approach to ensure a pleasant travel experience.Manage conflicts or difficult passenger situations with diplomacy and empathy.3. In-Flight Operations & Service DeliveryCoordinate with flight crew and ground staff for smooth operations.Manage cabin preparation, cleanliness, and seat arrangement before, during, and after flight.Handle in-flight announcements as required.Promote and sell duty-free products and manage cash/POS transactions.Ensure proper documentation and reporting after each flight.4. Teamwork & Professional ConductWork collaboratively with cabin and cockpit crew to deliver a safe and premium experience.Maintain grooming, uniform, and professional behavior as per airline standards.Participate in briefings, training sessions, and performance reviews. Required Skills & CompetenciesStrong hospitality and customer service orientationExcellent communication and interpersonal skillsSafety awareness and emergency handling abilityEmotional intelligence, patience, and cultural sensitivityAbility to stay calm under pressure and manage challenging situationsTeamwork, time-management, and multitasking abilities Qualifications & ExperienceEducation: Minimum 10+2 (Higher Secondary) or Diploma/Degree (Hospitality/Aviation preferred)Experience: Freshers welcome; prior hospitality or customer service experience is an advantageCertifications:First Aid & CPR (Preferred)Safety & Emergency Procedure Training (Provided by airline post-selection) Physical & Medical RequirementsMedically fit as per airline/aviation standardsGood eyesight and hearingWell-groomed with a professional appearance

We are looking for 34 Airport Staff Posts in Mangalore, Visakhapatnam, Hubli, Kochi/Cochin, Coimbatore, Puducherry, Bhopal, Kolkata, Nashik, Surat, with deep knowledge in Airport Ticketing, Airline Operations, Aviation, Hospitality, Customer Service, Aviation Security, Ground Staff Activities, Direct Sales, Cargo Handling, Personality Development, Basic Computer Skills and Required Educational Qualification is : Higher Secondary, Secondary School, I.T.I., B.A, B.Arch, B.C.A, B.B.A, B.Com, BAMS, Bachelor of Hotel Management