Guest Relations Job Vacancies in Jorhat

We are looking for a Hotel General Manager in Jorhat, Assam. This role is perfect for freshers who are ready to lead and manage a hotel environment. You'll be responsible for ensuring guests have an enjoyable stay and that all operations run smoothly.Key Responsibilities:1. Oversee daily operations: Manage all aspects of hotel operations, from front desk to housekeeping, ensuring efficient services and a positive guest experience.2. Staff management: Recruit, train, and lead hotel staff, creating a motivated and effective team that delivers exceptional service.3. Financial management: Monitor budgets and expenses, ensuring financial targets are met while maintaining high-quality services.4. Customer service: Address guest inquiries and complaints promptly, aiming to resolve issues and enhance customer satisfaction.5. Strategy development: Create and implement marketing strategies to attract guests and increase occupancy rates.Required Skills and Expectations:The ideal candidate should have strong leadership skills and be a good communicator. A keen eye for detail is important to maintain high standards throughout the hotel. You should be enthusiastic, able to deal with pressure, and ready to work in a fast-paced environment. Demonstrating problem-solving abilities and a genuine passion for hospitality will be essential for success in this role. A high school diploma is required, and a willingness to learn and grow within the hotel industry is essential for freshers.

As a PSE, you will be the first point of contact for passengers, providing them with exceptional service and assistance throughout their travel experience. Your primary responsibilities will include checking in passengers, handling baggage, providing information about flight schedules, and addressing any concerns or issues that may arise. You will also be responsible for ensuring compliance with all airline and airport regulations, maintaining a safe and secure environment for passengers and staff. The ideal candidate will have excellent communication skills, a friendly and approachable demeanor, and the ability to remain calm under pressure. You should be able to work in a fast-paced environment and be flexible with your schedule, as this role may require working evenings, weekends, and holidays. Previous experience in customer service or the airline industry is preferred but not required. We offer comprehensive training and opportunities for career advancement within our organization. If you are passionate about providing outstanding service and enjoy working in a dynamic and diverse environment, we encourage you to apply for this exciting opportunity.ResponsibilitiesCheck-in passengers and issue boarding passes.Assist passengers with baggage check-in and retrieval.Provide information about flight schedules, delays, and cancellations.Address passenger inquiries and resolve any issues or concerns.Ensure compliance with airline and airport regulations.Coordinate with other airport staff and airline personnel.Assist passengers with special needs, including those with disabilities.Handle ticketing and reservation changes.Monitor and manage boarding processes.Ensure a safe and secure environment for passengers and staff.Assist with lost and found items.Provide exceptional customer service at all times.Handle cash and credit card transactions.Maintain accurate records and documentation.

We are looking for a motivated Hotel Assistant in Jorhat, Assam, to support our hotel team and ensure a pleasant experience for our guests. This role is ideal for individuals with 0 to 2 years of experience and a 12th-grade education, eager to start a career in hospitality.Key responsibilities include:- Guest Assistance: Assist guests with check-in and check-out processes, ensuring a warm and welcoming experience.- Room Preparation: Help prepare and maintain guest rooms and common areas, ensuring cleanliness and presentation standards.- Customer Service: Address guest inquiries and requests in a friendly and timely manner, providing local information and recommendations when needed.- Administrative Support: Assist with hotel administrative tasks such as managing bookings and updating guest records to ensure smooth operations.- Collaboration: Work closely with other hotel staff, including housekeeping and front desk personnel, to provide seamless service and support.Required skills and expectations include:Candidates must have a friendly demeanor and strong communication skills, as interacting with guests is a vital part of the job. Attention to detail is essential to maintain high standards of cleanliness and organization. The ideal candidate should be a team player who can work efficiently in a fast-paced environment. A positive attitude and willingness to learn are crucial for success in this role.