Guest Relation Manager Job Vacancies in Bangalore

As the Guest Service Manager & Head of Department at PLaY Arena, you will play a crucial role in ensuring exceptional guest experiences and efficient operations. Your responsibilities will include: 1. Guest Services Leadership: Overseeing all aspects of guest services, including admissions, ticketing, inquiries, and customer relations. Leading a team of guest service staff to provide outstanding hospitality and assistance to visitors. Developing and implementing guest service standards and procedures to enhance guest satisfaction. 2. Feedback Monitoring: Monitoring feedback from both online platforms (e.g., review sites, social media) and offline sources (e.g., comment cards, surveys). Analyzing feedback data to identify trends, areas for improvement, and opportunities to enhance the guest experience. Implementing strategies to address guest concerns and continuously improve service quality. 3. Corporate & Birthday Bookings: Managing corporate event bookings, including meetings, team-building activities, and corporate retreats. Facilitating birthday party bookings, ensuring seamless planning and execution of celebrations for guests of all ages. Collaborating with the sales and marketing team to promote and market corporate and birthday booking packages. 2 P a g e4. Operations Coordination: Coordinating with various departments (e.g., Sales, Activities, Maintenance, Food & beverage, Events etc) to ensure smooth execution of events and bookings. Overseeing event logistics, including setup, staffing, equipment rentals, and Food arrangements. Conducting regular inspections of facilities and Activity equipment to maintain safety standards and optimal guest experiences. 5. Staff Training & Development: Providing training and guidance to guest service staff on service standards, communication skills, and conflict resolution. Conducting performance evaluations and implementing development plans to enhance team.

Job Openings for 5 Pr Manager Jobs for Freshers in Bengaluru,Hyderabad,Chennai,Pune having Educational qualification of : Higher Secondary with Good knowledge in Communication Advisor,Presentation Skills,Writing Skills,Guest Relation Manager etc.

Welcome guests during check-in and giving a fond farewell to guest while checkout. Handling guest complaints and concerns in an efficient and timely manner. Coordinating and multi-tasking job duties in a busy environment. Have up to date information on Park and their facilities. Providing excellent customer service as per standards. Maintain up-to date information Park rates, current promotions, offers and packages Collect Guest feedback during guest departure along with his likes and dislikes. Ensure that all check-in and check-outs are handled smoothly without unnecessary delay or discomfort to any guest. Should be able to handle all guests without bias or prejudice. Adhere to strict staff grooming and hygiene standards. Good command of the English language is essential, both written and verbal Must possess strong organization time management skills, attention to detail. Must be guest service focused and a team player.