Guest Relations Fresher Jobs in Nashik

Position SummaryWe are seeking an empathetic, proactive, and energetic Guest Happiness Manager (GHM) to lead our guest experience and hospitality operations. In this role, you will be the heart of our propertys guest relations-responsible for turning routine stays into extraordinary, memorable experiences. From personalized pre-arrival coordination and warm welcomes to real-time service recovery and post-stay engagement, you will ensure every guest feels valued, delighted, and cared for. The ideal candidate thrives on human connection, possesses sharp problem-solving instincts, and maintains high standards of service excellence across all touchpoints.Key Responsibilities & DutiesGuest Journey & Experience Curation:Coordinate pre-arrival communications to map out guest preferences, special requests, celebrations (birthdays, anniversaries), and dietary requirements.Personally greet guests upon arrival, oversee smooth check-in procedures, and provide orientation for property amenities, local attractions, and curated experiences.Design and implement personalized touchpoints (welcome notes, curated local gifts, surprise amenities) that elevate the guest stay.Real-Time Service Delivery & Issue Resolution:Walk the floor regularly to engage with guests, actively gather live feedback, and anticipate unexpressed needs.Handle guest complaints, operational glitches, or service breakdowns with empathy, speed, and discretion, executing immediate and effective service recovery.Coordinate cross-functionally with Housekeeping, Front Desk, F&B, and Maintenance teams to ensure guest requests and maintenance issues are fulfilled promptly.Review Management & Feedback Analytics:Monitor online reviews (Google, TripAdvisor, Booking.com, OTA portals) and social media mentions, responding professionally and promptly to guest feedback.Track guest satisfaction scores (NPS/CSAT), identify service trends or operational gaps, and present weekly/monthly actionable feedback reports to property leadership.Implement loyalty initiatives and maintain repeat guest profiles to deliver consistent, customized service during return visits.Staff Training & Hospitality Culture:Conduct regular training sessions for front-of-house and support staff on service etiquette, empathetic communication, active listening, and service recovery protocols.Foster a Guest-First operational culture across all property departments.

We are looking for a hard-working steward to be responsible for ensuring all sanitation standards are met. The steward will attend to customer needs, assist wait staff, ensure all stations are well stocked, and assist in keeping all areas clean and sanitary. You will clean and put away dishes, clean floors and food preparation areas, refill supplies, wipe tables, and take out the trash.To be successful as a steward, you should be committed to working hard, and have the physical stamina to be on your feet and moving for the duration of your shifts. You should be friendly and helpful to customers and have strong team working skills.Steward Responsibilities:Cleaning and setting tables and placing seasonal decorations, candles, and table cloths.Welcoming customers, seating them, serving them water or refilling their glasses, and delivering beverages from the bartender.Keeping menus clean and presenting them to customers.Stocking wait staff serving stations with napkins, utensils, trays, and condiments, and assisting the wait staff with all aspects of service.Clearing tables and preparing them for the next customers.Assisting in cleaning and opening or closing tasks.Scraping food from dirty dishes, pots, pans, plates, flatware, and glasses, washing dirty dishes, and putting them away.Assisting with sweeping, mopping, and polishing the restaurant, bar, kitchen, and equipment.Transporting used linen to or from the laundry or housekeeping section.Assisting with unloading and storing stock.Steward Requirements:A high school diploma or equivalent.Must meet the age limit for serving alcoholic beverages.A friendly, polite, and courteous nature.Strong customer service and team working skills.Physical stamina to work long hours on your feet.The flexibility to work shifts, nights, weekends, and holidays.Strong communication and organizational skills.

Key ResponsibilitiesWelcome and assist guests in a professional and courteous manner.Handle guest inquiries, requests, and complaints promptly and effectively.Provide information about products, services, facilities, and company policies.Maintain accurate guest records and update databases as required.Coordinate with internal departments to ensure seamless guest service.Manage guest appointments, reservations, and follow-up communications.Monitor guest feedback and suggest improvements to enhance customer experience.Ensure reception and guest areas are well-maintained and presentable.Support promotional events, customer engagement activities, and special occasions.Maintain confidentiality and professionalism in all guest interactions.