Telephone Handling Job Vacancies in Nashik

Key ResponsibilitiesCustomer Assistance: Handle inbound and outbound calls, emails, live chats, or ticketing queries from customers in a professional and timely manner.Issue Resolution: Diagnose and troubleshoot customer issues, provide accurate product or service information, and offer practical solutions.Escalation Management: Coordinate with internal departments (technical support, sales, logistics, or quality assurance) to escalate complex issues and follow up until resolved.Ticket & Data Maintenance: Maintain detailed, up-to-date logs of customer interactions, feedback, and ticket statuses in the CRM or support system.Feedback Collection: Gather customer feedback and insights to share with operational teams for process and product improvement.Relationship Building: Build trust and strong relationships with customers through clear, empathetic, and effective communication.

Job description:Receptionist (Fresher Welcome)Company: Autonetics AutomationLocation: College road, Nashik, MaharashtraJob Type: Full-Time

We are looking for a dedicated Front Office Executive to join our team in Anandwalli. This part-time position is ideal for recent school graduates seeking to start their careers in a professional environment. **Key Responsibilities:**- **Greeting Visitors:** Welcome clients and guests courteously, creating a positive first impression of our organization.- **Managing Phone Calls:** Handle incoming and outgoing calls, directing them to the appropriate departments while maintaining a professional demeanor.- **Scheduling Appointments:** Assist in organizing and maintaining schedules for meetings and appointments, ensuring efficient use of time for the team.- **Maintaining Office Supplies:** Monitor and manage office supplies inventory, placing orders as necessary to keep operations running smoothly.- **Assisting with Administrative Tasks:** Provide general administrative support, which may include data entry, filing documents, and responding to emails.**Required Skills and Expectations:**- **Communication Skills:** Strong verbal and written communication skills are essential for effective interaction with clients, visitors, and team members.- **Organizational Skills:** Ability to manage multiple tasks efficiently and prioritize work effectively in a busy office environment.- **Technical Proficiency:** Basic knowledge of computer applications such as MS Office (Word, Excel) is necessary for various tasks and documentation.- **Professionalism:** A friendly and professional attitude is crucial, as this role represents the face of the organization.- **Team Player:** Must be willing to collaborate with others and contribute positively to the office atmosphere. This position is an excellent opportunity for individuals seeking to develop their skills in a supportive professional setting.

The Front Office Executive is the first point of contact for guests and visitors. They are responsible for welcoming guests, answering inquiries, and directing them to the appropriate personnel or department. Additionally, they handle phone calls and emails, manage the reception area, and perform administrative tasks as needed.

Job description:Job Title: Front Desk Executive (Receptionist)( FEMALE PREFFERED)Company: Nikam Engineering Solutions

Key ResponsibilitiesManagement Representative (MR) Duties: Act as the primary liaison with external certification bodies, customers, and regulatory authorities during system audits; lead internal Management Review Meetings (MRM) with senior leadership.System Maintenance & Compliance: Ensure all plant or corporate processes align with ISO and other industry-specific compliance standards.Documentation & Control: Design, implement, and maintain standard operating procedures (SOPs), quality manuals, work instructions, and documentation control frameworks across all departments.Internal Audit Coordination: Plan, schedule, and execute regular internal system audits; train internal auditors and evaluate audit findings.Corrective & Preventive Action (CAPA): Track non-conformances (NCs) raised during audits, facilitate root-cause analysis with department heads, and monitor the timely closure of CAPAs.Process Improvement: Review operational metrics and KPIs across production, quality, maintenance, and HR to recommend continuous process improvements.

Key ResponsibilitiesGreet and welcome visitors in a polite and professional mannerAnswer, screen, and route incoming calls efficientlyManage visitor logs, issue visitor badges, and ensure office security protocolsHandle incoming and outgoing mail, courier, and deliveriesMaintain front desk area cleanliness and organizationSchedule appointments and manage meeting room bookingsProvide basic information about the organization to visitors and callersAssist with administrative tasks such as data entry, filing, and documentationCoordinate with housekeeping, security, and other support staffSupport HR and admin teams with routine office dutiesMaintain inventory of office supplies and place requisitions when requiredRequired Skills & CompetenciesExcellent verbal and written communication skillsPleasant personality with customer

Key ResponsibilitiesVisitor ManagementGreeting & Hosting: Welcoming guests, offering refreshments, and directing them to the correct department.Visitor Logs: Maintaining a digital or physical register of everyone entering and exiting the premises.Security Coordination: Issuing visitor badges and ensuring no unauthorized person enters the office area.Communication HubSwitchboard Management: Handling incoming calls, screening them, and transferring them to the relevant person.Mail & Courier Handling: Receiving, sorting, and distributing daily post/parcels and coordinating with courier agencies.General Inquiries: Responding to basic emails and phone calls regarding company services or location.