Guest Relations Fresher Jobs in Ahmedabad

Job SummaryAirport Ground Staff are responsible for providing efficient passenger services, ensuring smooth airport operations, and maintaining high standards of safety, security, and customer satisfaction. The role includes passenger handling, check-in, boarding assistance, and coordination with various airport departments. Key Responsibilities Passenger ServicesAssist passengers during check-in, boarding, and arrivalIssue boarding passes and manage seat allocationHandle baggage-related queries and excess baggage proceduresAssist elderly passengers, unaccompanied minors, and PRM passengersProvide accurate flight information and airport guidance Documentation & System HandlingVerify passenger travel documents and IDsUpdate passenger details in check-in / departure control systemsMaintain accurate reports and recordsFollow airline and airport SOPs Safety & SecurityEnsure compliance with airport security regulationsIdentify and report suspicious activitiesFollow emergency and evacuation proceduresCoordinate with security and operations teams Coordination & OperationsCoordinate with gate staff, ramp staff, and cabin crewManage boarding gates and passenger flowEnsure on-time boarding and flight departuresHandle flight delays, cancellations, and passenger complaints professionally Required Skills & CompetenciesExcellent communication and customer service skillsBasic computer knowledge and data entry skillsStrong attention to detail and multitasking abilityCalm and professional behavior under pressureTeamwork and coordination skills Education & Qualification12th Pass / Graduate (as per airline requirement)Aviation / Ground Staff certification (preferred)Freshers with good communication skills are welcome Physical & Work RequirementsWillingness to work rotational shifts, nights, weekendsAbility to stand for long hoursWell-groomed and professional appearanceComfortable working in a fast-paced airport environment

As an Air Hostess, your main responsibility is to ensure the safety and comfort of passengers aboard a flight. You will greet passengers as they board, assist with storing luggage, serve meals and drinks, and provide information and assistance throughout the flight. You will also be responsible for conducting safety demonstrations and procedures in case of emergencies.Skills required for this role include excellent communication and customer service skills, the ability to remain calm under pressure, and a professional and friendly attitude.