Front Desk Manager Job Vacancies in Golaghat

We are looking for a Hotel Executive to join our team in Golaghat. This role is perfect for freshers or those with less than two years of experience. The ideal candidate will be responsible for various tasks to enhance the guest experience and support hotel operations.**Key Responsibilities:**- **Guest Check-in and Check-out:** Facilitate smooth and welcoming arrivals and departures for guests, ensuring their needs are met.- **Front Desk Operations:** Handle day-to-day front desk activities, including answering phone calls and responding to customer inquiries with professionalism.- **Reservation Management:** Assist in managing room bookings and maintaining accurate records to optimize occupancy rates.- **Customer Support:** Address guest concerns and complaints promptly, providing effective solutions to ensure satisfaction.- **Payment Processing:** Handle cash and card transactions accurately, ensuring all financial records are kept up-to-date.- **Housekeeping Coordination:** Communicate with housekeeping staff to ensure rooms are clean and ready for new guests.**Required Skills and Expectations:**The candidate should possess strong communication skills to interact effectively with guests and team members. A friendly and approachable demeanor is essential to create a welcoming atmosphere. Basic computer skills are necessary for managing reservations and financial transactions. The ability to solve problems quickly and maintain composure under pressure is crucial. Flexibility to work various shifts, including weekends and holidays, is expected to meet the demands of the hospitality industry. A positive attitude and a willingness to learn are highly valued.

Must have a minimum of 5 years of experience in front office operations at 3-star or 4-star hotels/resorts. Should be well-educated, well-mannered, and of good character. Must possess strong leadership and communication skills to manage front office operations efficiently. Should be able to handle guest relations professionally and ensure excellent customer service. Capable of collaborating with travel agencies and tour operators to bring in good business. Must take responsibility and initiative in daily operations, ensuring smooth check-in/check-out processes, reservations, and overall guest satisfaction.