Voice Process Female Jobs in Chandigarh

Key Responsibilities:Handle inbound calls from US customers professionallyResolve customer queries, complaints, and requests efficientlyProvide accurate information regarding products/servicesMaintain high customer satisfaction (CSAT) scoresDocument interactions in CRM systemsHandle escalations and critical cases

Key Responsibilities:1. Making outbound calls: The Telecaller Executive will be responsible for making outbound calls to potential customers to promote products or services.2. Handling customer inquiries: They will need to handle customer inquiries and provide relevant information about the products or services offered.3. Cold calling: The role will involve making cold calls to generate leads and set up appointments for the sales team.4. Meeting targets: The Telecaller Executive will be expected to meet daily, weekly, or monthly targets for call volumes and sales conversions.5. Maintaining records: They will need to keep accurate records of all calls made and customer interactions for future reference.Required Skills and Expectations:1. Excellent communication skills: The candidate must have strong verbal communication skills to effectively interact with customers over the phone.2. Outbound calling experience: Prior experience in outbound calling or telemarketing would be beneficial for this role.3. Negotiation skills: The ability to negotiate effectively with customers to close sales deals is important.4. Ability to work in a fast-paced environment: The candidate should be able to work efficiently in a fast-paced, target-driven environment.5. Good listening skills: The Telecaller Executive should have good listening skills to understand customer needs and concerns accurately.

Required Smart and Active Girl' for Telle Calling

Telecaller with strong communication skills

Roles and Responsibilities:Handle Inbound Calls:Receive inbound calls from prospective and existing patients seeking appointments, account inquiries, or general information about our services.Provide Information:Answer patient queries regarding eye care services, treatments, surgeries, and any related issues.Appointment Scheduling:Schedule appointments for patients with doctors according to their preferences and needs.Appointment Reminders:Make reminder calls to patients about their scheduled appointments to ensure attendance and reduce no-shows.Data Management:Accurately maintain call logs, patient data, and appointment information as per company protocols.Technical Support:Assist patients with any technical issues related to online appointment bookings or website navigation. Escalate unresolved issues to management.Quality Assurance:Adhere to our Quality Assurance standards and KPIs to maintain high levels of customer satisfaction and ensure excellent service delivery.Qualifications and Education Requirements:Educational Qualification: Any Graduate.Experience: Previous experience in tele-calling, customer support, or call centre roles is preferred (1-3 years).Industry Knowledge: Prior experience in the healthcare or medical services industry is a plus but not mandatory.*Freshers with good communication skills can also apply.

Only Female CandidatesDesignation - Senior Counsellor (Telesales)Salary - 25k to 35k +IncentivesJob Time : 9:30 am to 6 pmJob Description:- Generate sales leads. Identify and assess customers needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Follow communication procedures, guidelines and policies Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills in English. Ability to multi-task, prioritize, and manage time effectively.

We are urgent hiring for BPO Company Profile :- Customer Support ExecutiveQualification :- GraduationExperience ;- Fresher & Experience both can apply Salary:- Depend on the Interviewrequired Skills :- Good Communication Skills and Basic Knowledge of ComputerMorning and Night Shift both are availableLocation :- Chandigarh and Mohali

Making Calls: Initiating calls to individuals or businesses from a provided list or database.Presenting Products/Services: Introducing and explaining the features and benefits of the products or services offered by the company.Handling Inquiries: Addressing customer queries, providing information about the company, products, or services, and resolving issues or concerns.Meeting Targets: Meeting daily, weekly, or monthly sales or performance targets set by the company.Maintaining Records: Keeping accurate records of calls made, customer details, and outcomes of calls in the company's database or CRM system.Following Scripts: Adhering to scripts or guidelines provided by the company while also adapting conversations as necessary.Maintaining Professionalism: Ensuring a professional and courteous demeanor during all interactions with customers.Updating Knowledge: Staying updated on product/service information, pricing, and any changes in company policies or procedures.Collaboration: Collaborating with sales and marketing teams to maximize effectiveness and achieve targets.

Required female Candidates with excellent convincing & Communication skills--Candidate must be Confident, Ambitious, Curious, Optimistic motivated & self-driven.- Online advertising of projects.- Able to take clients regular follow ups responsibly.- Responsible for giving the Right Information about the Projects to the clients