Customer Support Specialist Graduate Jobs in Delhi Ncr

Job Summary We are looking for highly skilled Customer Service Executives to focus on client reactivation and relationship management. The role involves engaging with existing and inactive clients, understanding their needs, reintroducing services, and ensuring a smooth customer experience. Strong communication skills are essential, and we are offering a competitive salary package for candidates who excel in this area.Key ResponsibilitiesMake outbound calls to reconnect with inactive clients and reintroduce services.Handle inbound queries with professionalism and empathy.Identify client needs and provide tailored solutions.Schedule follow-ups and maintain strong client relationships.Ensure customer satisfaction and contribute to retention targets.Adhere to call center scripts, processes, and compliance protocols.Required Qualifications & SkillsHigh School, Diploma, Degree, or equivalent.Excellent verbal communication skills in English (mandatory).Strong listening, persuasion, and interpersonal skills.Basic computer knowledge and ability to work with CRM tools.Positive attitude, customer-first mindset, and ability to work in a fast-paced environment.What We OfferHigher salary packages for candidates with outstanding communication skills.Fixed salary + incentives.Performance bonuses.

Top BPO in India is Hiring Hiring for International Voice or International Blended Process Location: Gurgaon VoiceEducation: Grad/UGVersant: Voice 65Experience: 1 year of international contact centre experience CTC: Upto 5.50 LPAMIV: 2500Take Home: 38,061 (Max based on last salary)

Job DescriptionCompany-Bestone Industries Pvt ltdExperience-1 to 3 yearsLocation-Noida sec 132Job Type: Full-timeSalary: 20k to 25k (per month)Only male candidate preferredRole and Responsibilities:Manage Sales team operations and performanceDesigns sales strategies and processesGenerates reports regarding the status of the Sales teamMaintains files systems and database of sales recordResponds to client concernsCoordinate with Sales Team to ensure timely delivery of products to customersManage Sales operations, including order processing, payment follow-up, and inventory management.

The Customer Order Processing and Support Specialist is responsible for confirming customer orders, ensuring accuracy in order details, and coordinating with the logistics team for timely dispatch and tracking. They handle customer queries, providing prompt and effective resolutions to ensure a smooth and satisfactory experience. This role demands strong communication, attention to detail, and a customer-first approach.

NIIT is seeking smart professionals with a great attitude and Excellent communication skills for its Client.JOB LOCATION GURGAONDesignation: Customer Care Specialist (US process)Shift: 5 Pm to 5 Am(Any 9.5 hour shift in the night)Roles and Responsibilities of a Customer Care Specialist- Customer Service through calls- Ensure timely and accurate service delivery at defined productivity levels- Build client & domain knowledge to be able to deliver a resolution on the first conversation- Ensure adherence to Client Service Level Agreements(SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort- Maintain Internal Service Attendance & Accountability policies- Execute issue /query & Client level delivery quality on calls- Adhere to Customer resolution and ensure proper documentation &follow-up- Identify, share and support operational improvementsEligibility:- Graduates in B.Com, B.A, BCA, BBA, BHM, BSc & BSc IT (Except Stats, Math's Hons & Eco Hons)- B.Tech. with min 6 months of experience is required in BPO/KPO- Reg MBA with min 6 months of experience is required in BPO/KPO- Undergraduates/ pusuing graduation are not eligible- Candidates who are currently located in Delhi NCR/Gurgaon are eligibleRequired Experience- Freshers- Experienced- 0-28 months- Excellent communication skills- Should be flexible to work in rotational shifts- Proficient in computer usage and Basic knowledge of MSOfficeWe Offer You- Salary range- 3.08 LPA to 3.50 LPA (0-29 months experience)- Defined career roadmap which offers growth opportunities- Performance-based incentive program (Depends on Process/Client Alignment )- Investment in talent development and skills enhancement- Work-life balance with a 5-day workweek- Collaborative environment with with best-in-class professionalsWF0

Job descriptionUnderstanding the technical requirements of clients (Software & Electronics).Demo and Presentation on Solutions.Client meetings with the Business Development Team whenever required for some new technical requirements.Required Candidate profile

Roles and ResponsibilitiesProviding assistance for the different visa processes & steps for Canada PR Visa, Student Visa & Tourist VisaConsult over the phone who are seeking Canada/Australia ImmigrationClear all doubts about process & Identify sales prospectsMaintain a daily follow-upsProvide information, guidance and support to clients regarding the immigration processRegister and retain prospective clients for the organizationAcquisition of new Clients & follow-up with existing ones.Advise clients on creating profitable processesSchedule regular meetings with customers to ensure they are satisfiedAct as point of contact for complaints and escalate issues as appropriatePresent market immigration services to current potential clients.Desired Candidate ProfileImmediate JoinerMust have Immigration Industry Experience/ Freshers can also applyProven track record of meeting and exceeding targetsGood communicationProblem-solving aptitudeAbility to work well with a team

Customer Support Executive- US PROCESS (Voice + Emails) Male with 1-5 years Experience into International process only at Preet Vihar, DelhiPosition: Customer Support Executive- US BasedIndustry: PharmaSalary Package: 30k to 35kExperience: at least 1-5 yrs. into into international process voice + chat/emailsJob Location: Preet Vihar, DelhiWorking Date and Hours: Monday Friday (7 pm to 5 AM)- NightGender: Male OnlyQualification: AnyKey SkillsStrong communication skillsWriting and speaking skillsUse computer efficientlyResolve customer queriesEnsure customer satisfactionGood customer service skills & should display good analytical abilitiesRequirement:Must have experience in international voice process at least 1 yr.Excellent Communication skills(Written/Verbal) are the foremost priority.Good customer service skillsPrior experience in internationalBPO voice and chat processJob Responsibilities:To provide a seamless experience addressing customers and questions or issues over the Phone and Chat.Interview Process: After resume shortlisted- Face to faceSignature:Regards,

URGENT REQUREMENTJob Profile- Customer support for Domestic processLocation- GurgaonSalary- Upto 25 CTCQualification- Graduation, Under GraduateLanguage - Kannada, Tamil, Gujrati Shift- 6 days workingExperience - Fresher, Experience both can considerNote:- Good communication skills required

iENERGIZER Hiring For Premium Process.To provide a seamless experience addressing customer's questions or issues over the phone and to efficiently fulfill all the assigned job responsibilities as per the prerequisites.Minimum Qualification Criteria:-1. Only Graduate Fresher & under graduate with 9 month experience.2. fresher and experience can apply.3. Agent should be flexible to work in 24/7 Environment.Desirable qualifications:1. Excellent Communication skills (Written/Verbal) is the foremost priority.2. Good customer service skills & should display good analytical abilities3. Prior experience in BPO voice process is a must.4. Comfortable with 24x7 shift.Job Responsibilities:1. Provide splendid customer services to customers in a friendly and courteous manner at all times.2. Have sufficient knowledge about the products and services and respond to all inquiries accordingly.3. Improve the Customers Experience with the Client Services by ensuring that the Customers Issues are attended promptly and all their concerns are resolved immediately.4. Ensure that all the Company Policies and procedures, code of conduct and regulatory guidelines are strictly complied to while servicing the customers.5. Suggest effective ways through which the Client can promote its products and services and increase customer satisfaction.6. Ensure that customers confidential information is properly protected and only used for official purposes.Location : NoidaSalary : 15k to 50k CTC.For more details you can connect on below contact numberContact Person:( Directly share me the cv on whatsapp)timing : 10 am till 8 pm.

Roles and Responsibilities:- Mentor the students assigned to you throughout their BYJUs journey by ensuring they are engaging with theproduct and content Guide the student throughout their academic journey by directing them to right resources, valuable content,and academic learning Leverage multiple communication channels (call, chat, video) to mentor and engage with students andparents Closely monitor and analyze students performance dashboard to chart the overall progress of the students Leverage the dashboards to share a progress report with students and parents regularly Drive students academic and extra-curricular success and performance through constant motivation andcounseling Enable students and parents to engage with and utilize the app to fullest Ensure achievement of daily/ weekly/ monthly targets under the guidance of your managersSkills looking for Enjoy talking to people as this role involves a lot of TALKING! Like to solve problems with patience as you will be interacting with Kids, Children and Teenagers Empathize with others and listen actively because parents (our primary customers) want to be heard all the time Take challenges as opportunities to grow because BYJUS have immense both challenges andopportunities. Find multi-tasking fun as you will be managing multiple campaigns for different BYJUS products Know the art of working with multiple departments and stakeholders to achieve your goals Support day-to-day learning for yourself and your peers as at BYJUs we believe in constant learning Feel comfortable in adapting to new changes as we evolve every day See value in creativity because we are constantly innovating

Roles and ResponsibilitiesProviding assistance for the different visa processes & steps for Canada PR Visa, Student Visa & Tourist VisaConsult over the phone who are seeking Canada/Australia ImmigrationClear all doubts about process & Identify sales prospectsMaintain a daily follow-upsProvide information, guidance and support to clients regarding the immigration processRegister and retain prospective clients for the organizationAcquisition of new Clients & follow-up with existing ones.Advise clients on creating profitable processesSchedule regular meetings with customers to ensure they are satisfiedAct as point of contact for complaints and escalate issues as appropriatePresent market immigration services to current potential clients.Desired Candidate ProfileImmediate JoinerMust have Immigration Industry Experience/ Freshers can also applyProven track record of meeting and exceeding targetsGood communicationProblem-solving aptitudeAbility to work well with a team

This is a Domestic Outbound voice process for the Post of Customer Care Officer New joiners are expected to make a call to potential customer and will brief about the product. Resolve them in a timely and efficient manner. Excellent communication skills. Should be presentable. Be Proactive Good convincing skills. Employee interactionExperience Required: Both Fresher and Experienced are welcome.

Job purposeThe role of this position exist to operate well established information technology farm in KSA withjoint venture in Delhi.We are looking for professional who have good bilingual (English and Arabic) communicationskills, have a passion for high level of achievements, strong interpersonal and team player skills aswell as able to deal with challenges of a business that is operating 24 hours a day. Applicant shouldalso have a solid an information technology background, and professional skills of graphic designMicrosoft office.Applicant is responsible for providing highest level of service possible to our customers, vendors,co-workers and community. This position is also required high level of skills to manage social mediaaccount and digital marketing plan.Duties and responsibilities Understand the needs of our customers and able to respond effectively with a plan of howto meet their needs. Assist the project manager for scheduling, training, implementation, and maintenanceour technology solutions. Interface with customers and internal teams to gather requirements and develop softwaresolutions. Coordinate with co-developers and keeps project manager well informed of the status ofdevelopment effort and serves as liaison between development staff and project manager Administrate the creation and publishing of relevant, original, high-quality content (forall channels and ads) Create a regular publishing schedule and promote content through social advertising. Leverage the right tools to manage your content. Integrate all channels of marketing (social media, SEO, content marketing, email, printand digital marketing) Manage or oversee all social advertising campaignsSkills and Abilities Considerable knowledge of IT vendor management and contract negotiations experience. Strong bilingual (Arabic and English) written and verbal communications skills and awillingness to work closely with and explain sophisticated technology and

This position is responsible for handling queries of company products through consumer sampling and telephone follow-up. In addition, this position provides superior customer service, troubleshooting, and coaching to end-users that enable the group to meet the metrics of the company strategy. Main focus for a outbound specialist is to be an expert at handling the difficult period first 12 months post discharge and ensure patients get through this phase without problems and hence switch product. Handle customer inquiries, complaints, billing questions and payment extension/service requests. Handled escalation chats from the customers across the United States and provided appropriate assistance by following up with concerned departments via Phone, Chat and email medium. If applicable, works with clinical contacts to promote consumer programs Operates computer-based contact/database management program and accurately completes account/prospect records or profiles Own weekly/monthly/quarterly/yearly consumer data analysis (product wise, hospital, rep wise and region wise)

Black Riders Production LLPWe at Black Riders Production LLP, Head Office Located at MG Road, Ghitorni, New Delhi. Looking for Experienced FEMALE CUSTOMER CARE EXECUTIVE for INBOUND CALLS only such as to Take Care/ Handle / Solve customers queries, issues day to day basis related to services & products providing by company. We are coming into new online ( mobile & web app based ) business venture, which would be complete online based application, so for this new business venture, we would be requiring multiple FEMALE CUSTOMER CARE EXECUTIVES who can handle INBOUND CALLS day to day basis, such as to Take Care / Solve customer queries & issues related to services and products providing by company.Job Requirements: Experienced Customer Care Female Executive. Having at least 2-3years of Handling INBOUND CALLS of customers. Knowledgeable, English Fluent having Good Communication Skills. Handling INBOUND CALLS day to day basis, such as to Take Care / Solve customer queries & issues related to services and products providing by company.Job Location : Head Office, MG Road, Ghitorni, New Delhi.Timings:9am to 7.30pm ( Mon to Sat ) Contact Further for Detail Discussions :Black Riders Production LLP

Your job is to sell products from our website chatbot. Solve Costmer queries regarding their product requirements with kindness and in a helpful manner. Interview will be in vedio conference. Apply for this job as soon as you can. We're in need of sales Specialist.

Job Description:The resource should be having good technical skills communication skills1) Depth knowledge of O365.2) Experience VPN troubleshooting.3) Experience- Ticketing Tool4) Experience Windows 105) Experience Printers, Browsers, Window 10 troubleshooting.6) Knowledge of Microsoft products MS Teams, Skype, Yammer, MS Visio etc.7) Good Communication Skills8) Experience in handling calls, Emails.9) ITIL knowledge -basic10) Experience Antivirus troubleshooting.11) Basic Networking knowledge