Consumer Care Specialist (Marathi Language)

Nisvan HR Solution Pvt. Ltd

This position is responsible for handling queries of company products through consumer sampling and telephone follow-up. In addition, this position provides superior customer service, troubleshooting, and coaching to end-users that enable the group to meet the metrics of the company strategy. Main focus for a outbound specialist is to be an expert at handling the difficult period first 12 months post discharge and ensure patients get through this phase without problems and hence switch product.

Handle customer inquiries, complaints, billing questions and payment extension/service requests.

Handled escalation chats from the customers across the United States and provided

appropriate assistance by following up with concerned departments via Phone, Chat and email medium.

If applicable, works with clinical contacts to promote consumer programs

Operates computer-based contact/database management program and accurately completes account/prospect records or profiles

Own weekly/monthly/quarterly/yearly consumer data analysis (product wise, hospital, rep wise and region wise)

Experience : 4 - 10 Years

No. of Openings : 15

Education : Any Bachelor Degree

Role : Consumer Care Specialist

Industry Type : Pharma / BioTech / Clinical Research

Gender : Female

Job Country : India