Consumer Care Specialist (Marathi Language)

• This position is responsible for handling queries of company products through consumer sampling and telephone follow-up. In addition, this position provides superior customer service, troubleshooting, and coaching to end-users that enable the group to meet the metrics of the company strategy. Main focus for a outbound specialist is to be an expert at handling the difficult period first 12 months post discharge and ensure patients get through this phase without problems and hence switch product.

• Handle customer inquiries, complaints, billing questions and payment extension/service requests.

• Handled escalation chats from the customers across the United States and provided

• appropriate assistance by following up with concerned departments via Phone, Chat and email medium.

• If applicable, works with clinical contacts to promote consumer programs

• Operates computer-based contact/database management program and accurately completes account/prospect records or profiles

• Own weekly/monthly/quarterly/yearly consumer data analysis (product wise, hospital, rep wise and region wise)

• Experience

  4 - 10 Years

• No. of Openings

  15

• Education

  Graduate

• Role

  Consumer Care Specialist

• Industry Type

  Pharma / BioTech / Clinical Research

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office