Client Technical Support Specialist Job Vacancies in Pune

Looking for a Civil/Environment Graduate/Postgraduate Engineers1. Exp. in water / waste water domain2. Design exp. will be preferred.3. Knowledge about WTP/STP/ETP preferred4. Exp. in client handling/team handling

Achieving the company order income targets in assigned area mainly into Automobile industry To prepare business plan and update on Weekly basis and share the report with BU head. Representing the company in exhibitions and in-house customer seminars or customer days. Developing New market / untapped opportunities for different Product range in areas assigned for Business Development & Sales. Sold over 20 machines in North India to Tier-1, Tier-2 and OEMs. Knowledge on complete process and application of Cleaning machines Tender submission, complete presales & post sales activities Managing and updating enquiry status by conducting everyday meeting with a team size of 10-12 members. Engage in techno-commercial discussions with client, consultants for business development in Respective region. Responsible for managing all project related activities like design, Manufacturing & dispatch with planning team. Responsible in procuring bought out items both domestic and international imports. Responsible for complete enquiry and order follow up of Rolling Mills equipment and Gearboxes. Handling of logistics and commercial documentation like invoicing, Excise & payments Etc. Working on Search Engine Marketing and Pay Per Click modules. Estimation & Costing of Spares and Mill Equipments. Preparation of offers for Revamping & Re furbishment activities. Played a key role in improvement of sales and service section. Experience on working of ERP and CRM software. Identification & selection of suitable machine as per customer application in order to achieve their job through quality and accuracy. Commencing technical and commercial discussions and attaining customers requirements as required by the team. Knowledge of machines and material procured on high sea sales (HSS) and local basis. Ensuring continuous interaction with customer to make sure that area of concern can be worked upon for improved service levels. Ensuring

Duties and responsibilities Provide technical and application support via phone as per the queues and customer needs. Understand the issue reported and ensure accurate resolution to customers, backed with complete documentation. Develop skills on problem analysis and resolving technical issues using it as learning while troubleshooting support cases real-time, including the correct use of knowledge base articles. Contributes to new procedures and updates as needed. Works closely with Level 2 engineers to communicate and duplicate customer issues (in lab) and solve complex problems to provide customers with all-in-one support and solution experience. Adherence to specific day-to-day work instructions: case management in Salesforce, reporting, meeting the SLAs and FCR (First Call Resolution) targets specified by the Sr. Manager.Qualifications Only Science Graduates/Post GraduatesExperience Technical Customer Support experience from 1-3 years in troubleshooting; relevant exposure and experience in software applications (Android & iOS), building management systems, access control systems, enterprise & building system integrations, APIs, BACnet, HTTPS, server-based offerings, and calendaring systems (i.e., Outlook, etc.) is desirable. Voice and phone support experience is a must (especially North American region) Electronic background would be an add on skillKnowledge, skills, and abilities required Excellent verbal and written communication skills (email writing skills) Good overall knowledge of related software offerings Basic level of proficiency in Microsoft Office Excel and Outlook Strong customer service know-how Good interpersonal and problem-solving skills Ability to work independently and / or in a team environment Ability to work in shifts: all time zone in US (primarily 5.30pm to 2.30am IST.)