Customer Support Specialist Job Vacancies in Delhi NCR

Job Summary We are looking for highly skilled Customer Service Executives to focus on client reactivation and relationship management. The role involves engaging with existing and inactive clients, understanding their needs, reintroducing services, and ensuring a smooth customer experience. Strong communication skills are essential, and we are offering a competitive salary package for candidates who excel in this area.Key ResponsibilitiesMake outbound calls to reconnect with inactive clients and reintroduce services.Handle inbound queries with professionalism and empathy.Identify client needs and provide tailored solutions.Schedule follow-ups and maintain strong client relationships.Ensure customer satisfaction and contribute to retention targets.Adhere to call center scripts, processes, and compliance protocols.Required Qualifications & SkillsHigh School, Diploma, Degree, or equivalent.Excellent verbal communication skills in English (mandatory).Strong listening, persuasion, and interpersonal skills.Basic computer knowledge and ability to work with CRM tools.Positive attitude, customer-first mindset, and ability to work in a fast-paced environment.What We OfferHigher salary packages for candidates with outstanding communication skills.Fixed salary + incentives.Performance bonuses.

Top BPO in India is Hiring Hiring for International Voice or International Blended Process Location: Gurgaon VoiceEducation: Grad/UGVersant: Voice 65Experience: 1 year of international contact centre experience CTC: Upto 5.50 LPAMIV: 2500Take Home: 38,061 (Max based on last salary)

Urgent Hiring Inbound Voice Process**Digitide Solutions Ltd** is looking for enthusiastic candidates!Location:** Noida, Sector 62Salary:** Up to 15,000/monthQualification:** Minimum 12th PassCommunication:** Average English communication skills requiredFresher & Experienced Both Welcome!**Rotational Shifts Rotational Week Offs**Limited openings! Apply now and start your career with us!To Apply, Call/WhatsApp:* *HR MADAN 9971330530*

We are looking for a motivated Customer Support Executive with strong communication skills to handle customer interactions via voice and chat processes. The ideal candidate will be responsible for providing excellent support, resolving customer queries, and encouraging customers to share reviews about our products.Key ResponsibilitiesHandle incoming and outgoing customer calls in a professional manner.Respond to customer queries and issues via chat support promptly and effectively.Provide accurate product information and solutions to ensure customer satisfaction.Guide and assist customers in troubleshooting product-related issues.Build rapport with customers and ensure a positive customer experience.Politely encourage and convince satisfied customers to share their feedback and product reviews.Document all interactions and maintain records of customer communication.Collaborate with internal teams to resolve escalated issues.RequirementsProven experience in customer support (voice and chat process).Excellent verbal and written communication skills in English / Hindi (additional languages are a plus).Strong listening and problem-solving skills.Ability to handle difficult conversations with patience and empathy.Basic knowledge of CRM tools or ticketing systems is preferred.Willingness to work in rotational shifts if required.Positive attitude and customer-first mindset.Preferred QualificationsAbility to multitask and work in a fast-paced environment.Strong persuasion skills to encourage customers to leave genuine reviews.

Job DescriptionCompany-Bestone Industries Pvt ltdExperience-1 to 3 yearsLocation-Noida sec 132Job Type: Full-timeSalary: 20k to 25k (per month)Only male candidate preferredRole and Responsibilities:Manage Sales team operations and performanceDesigns sales strategies and processesGenerates reports regarding the status of the Sales teamMaintains files systems and database of sales recordResponds to client concernsCoordinate with Sales Team to ensure timely delivery of products to customersManage Sales operations, including order processing, payment follow-up, and inventory management.

The Customer Order Processing and Support Specialist is responsible for confirming customer orders, ensuring accuracy in order details, and coordinating with the logistics team for timely dispatch and tracking. They handle customer queries, providing prompt and effective resolutions to ensure a smooth and satisfactory experience. This role demands strong communication, attention to detail, and a customer-first approach.

Customer Support: Assist customers with inquiries regarding various insurance policies, products, and services offered by PolicyBazaar.Issue Resolution: Address and resolve customer complaints or issues promptly and efficiently, ensuring a positive customer experience.Product Knowledge: Maintain up-to-date knowledge of the insurance products and services available to provide accurate information to customers.Communication: Communicate effectively with customers through various channels (phone, email, chat) to provide assistance and guidance.Documentation: Maintain records of customer interactions, transactions, and feedback to track issues and improve service quality.Sales Support: Identify customer needs and suggest relevant insurance products, contributing to sales goals while ensuring compliance with company policies.Follow-Up: Conduct follow-ups with customers to ensure their issues are resolved and they are satisfied with the service received.Feedback Collection: Gather customer feedback to help improve service offerings and identify areas for improvement.Collaboration: Work with other departments, such as sales and technical support, to resolve complex issues and enhance customer experience.Training and Development: Participate in training sessions to stay informed about new products, policies, and changes in regulations affecting insurance services.

Job Title: Customer Support SpecialistCompany: EasyLeadzLocation: WFHJob Type: Full-TimeSalary: 25-35K per month plus annual bonus.Job Description:EasyLeadz is seeking a talented and customer-focused Customer Support Specialist to join our team. The successful candidate will be responsible for providing excellent customer service and support to our clients, ensuring that their needs are met and their issues are resolved in a timely and professional manner.Responsibilities: Provide excellent customer service and support to our clients through various channels, including email, phone, and chat. Ensure that all client inquiries and issues are resolved in a timely and professional manner. Build and maintain strong relationships with our clients by providing them with personalized and attentive service. Communicate with the internal teams to ensure that client needs are met and issues are resolved. Work with the sales team to identify opportunities to upsell and cross-sell our products and services to existing clients. Maintain accurate and up-to-date records of all client interactions and issues.

Radical minds TechnologyWe are looking for a Immediate joiner in Customer Support Specialist to assist our customers.Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding users. You should be an excellent communicator whos able to earn our clients trust.Time for interview 10AM to 5PMBelow are the current openings,1 -MMT DOMESTIC AIRLINES - Salary:- 18000-200002- MMT HOTELS - Salary:- 15000-175003- IXIGO TRAVEL - Salary:- 18000-20000Responsibilities Respond to customer queries in a timely and accurate way, via phone.Requirements and skills 0 to 3 Year of experience Experience as a Customer Support Specialist. Excellent communication and problem-solving skills Multi-tasking abilitiesLocation- Radical minds Technology Building No : 368 Phase 2 Udyug vihar Gurgaon 122016

Dear Candidate,Greetings !!!We Have an exciting opportunity for you to join our client a leading BPO company. We are looking for enthusiastic and driven individuals to the role of customer service associate.Key Responsibility:-Provide top-notch customer service to clients via calls.Understand customer needs and promote products or services effectively.Handle customer inquiries, resolve issues, and provide product information.Managing and resolving customer complaints promptly and effectively, ensuring customer satisfactionRequirements :Graduate Freshers OR 12th Pass+6 month BPO experience candidates can apply.Strong communication and interpersonal skills.Excellent problem-solving abilities.Proficiency in using customer service software and CRM systems.Ability to work in a fast-paced and target-driven environment.Flexibility to work in rotating shiftsFreshers EligibleBenefits :Competitive salary with performance-based incentives.Both side cab facility + meals5 Days workingSupportive and collaborative work environment.Location - Gurgaon - Work from office- Excellent coms- 5 days working with 24/7 rotational shifts

NIIT is seeking smart professionals with a great attitude and Excellent communication skills for its Client.JOB LOCATION GURGAONDesignation: Customer Care Specialist (US process)Shift: 5 Pm to 5 Am(Any 9.5 hour shift in the night)Roles and Responsibilities of a Customer Care Specialist- Customer Service through calls- Ensure timely and accurate service delivery at defined productivity levels- Build client & domain knowledge to be able to deliver a resolution on the first conversation- Ensure adherence to Client Service Level Agreements(SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort- Maintain Internal Service Attendance & Accountability policies- Execute issue /query & Client level delivery quality on calls- Adhere to Customer resolution and ensure proper documentation &follow-up- Identify, share and support operational improvementsEligibility:- Graduates in B.Com, B.A, BCA, BBA, BHM, BSc & BSc IT (Except Stats, Math's Hons & Eco Hons)- B.Tech. with min 6 months of experience is required in BPO/KPO- Reg MBA with min 6 months of experience is required in BPO/KPO- Undergraduates/ pusuing graduation are not eligible- Candidates who are currently located in Delhi NCR/Gurgaon are eligibleRequired Experience- Freshers- Experienced- 0-28 months- Excellent communication skills- Should be flexible to work in rotational shifts- Proficient in computer usage and Basic knowledge of MSOfficeWe Offer You- Salary range- 3.08 LPA to 3.50 LPA (0-29 months experience)- Defined career roadmap which offers growth opportunities- Performance-based incentive program (Depends on Process/Client Alignment )- Investment in talent development and skills enhancement- Work-life balance with a 5-day workweek- Collaborative environment with with best-in-class professionalsWF0

Job descriptionUnderstanding the technical requirements of clients (Software & Electronics).Demo and Presentation on Solutions.Client meetings with the Business Development Team whenever required for some new technical requirements.Required Candidate profile

Roles and ResponsibilitiesProviding assistance for the different visa processes & steps for Canada PR Visa, Student Visa & Tourist VisaConsult over the phone who are seeking Canada/Australia ImmigrationClear all doubts about process & Identify sales prospectsMaintain a daily follow-upsProvide information, guidance and support to clients regarding the immigration processRegister and retain prospective clients for the organizationAcquisition of new Clients & follow-up with existing ones.Advise clients on creating profitable processesSchedule regular meetings with customers to ensure they are satisfiedAct as point of contact for complaints and escalate issues as appropriatePresent market immigration services to current potential clients.Desired Candidate ProfileImmediate JoinerMust have Immigration Industry Experience/ Freshers can also applyProven track record of meeting and exceeding targetsGood communicationProblem-solving aptitudeAbility to work well with a team

Customer Support Executive- US PROCESS (Voice + Emails) Male with 1-5 years Experience into International process only at Preet Vihar, DelhiPosition: Customer Support Executive- US BasedIndustry: PharmaSalary Package: 30k to 35kExperience: at least 1-5 yrs. into into international process voice + chat/emailsJob Location: Preet Vihar, DelhiWorking Date and Hours: Monday Friday (7 pm to 5 AM)- NightGender: Male OnlyQualification: AnyKey SkillsStrong communication skillsWriting and speaking skillsUse computer efficientlyResolve customer queriesEnsure customer satisfactionGood customer service skills & should display good analytical abilitiesRequirement:Must have experience in international voice process at least 1 yr.Excellent Communication skills(Written/Verbal) are the foremost priority.Good customer service skillsPrior experience in internationalBPO voice and chat processJob Responsibilities:To provide a seamless experience addressing customers and questions or issues over the Phone and Chat.Interview Process: After resume shortlisted- Face to faceSignature:Regards,

URGENT REQUREMENTJob Profile- Customer support for Domestic processLocation- GurgaonSalary- Upto 25 CTCQualification- Graduation, Under GraduateLanguage - Kannada, Tamil, Gujrati Shift- 6 days workingExperience - Fresher, Experience both can considerNote:- Good communication skills required

Providing solution to customer queries through email...Confirming orders from customer through phone,

iENERGIZER Hiring For Premium Process.To provide a seamless experience addressing customer's questions or issues over the phone and to efficiently fulfill all the assigned job responsibilities as per the prerequisites.Minimum Qualification Criteria:-1. Only Graduate Fresher & under graduate with 9 month experience.2. fresher and experience can apply.3. Agent should be flexible to work in 24/7 Environment.Desirable qualifications:1. Excellent Communication skills (Written/Verbal) is the foremost priority.2. Good customer service skills & should display good analytical abilities3. Prior experience in BPO voice process is a must.4. Comfortable with 24x7 shift.Job Responsibilities:1. Provide splendid customer services to customers in a friendly and courteous manner at all times.2. Have sufficient knowledge about the products and services and respond to all inquiries accordingly.3. Improve the Customers Experience with the Client Services by ensuring that the Customers Issues are attended promptly and all their concerns are resolved immediately.4. Ensure that all the Company Policies and procedures, code of conduct and regulatory guidelines are strictly complied to while servicing the customers.5. Suggest effective ways through which the Client can promote its products and services and increase customer satisfaction.6. Ensure that customers confidential information is properly protected and only used for official purposes.Location : NoidaSalary : 15k to 50k CTC.For more details you can connect on below contact numberContact Person:( Directly share me the cv on whatsapp)timing : 10 am till 8 pm.

No Charges From Candidates * 1+ Yrs Exp as Inbound Customer Support - Voice Process (international BPO)* Excellent in Verbal English Communication Skill* Open for shift, Cab facility is given

Maintaining a positive, empathetic, and professional attitude towards customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Managing a team of junior customer service representatives. Ensure customer satisfaction and provide professional customer support.