Student Success Specialist

Roles and Responsibilities:-

● Mentor the students assigned to you throughout their BYJU’s journey by ensuring they are engaging with the

product and content

● Guide the student throughout their academic journey by directing them to right resources, valuable content,

and academic learning

● Leverage multiple communication channels (call, chat, video) to mentor and engage with students and

parents

● Closely monitor and analyze students’ performance dashboard to chart the overall progress of the students

● Leverage the dashboards to share a progress report with students and parents regularly

● Drive student’s academic and extra-curricular success and performance through constant motivation and

counseling

● Enable students and parents to engage with and utilize the app to fullest

● Ensure achievement of daily/ weekly/ monthly targets under the guidance of your managers

Skills looking for

● Enjoy talking to people as this role involves a lot of TALKING!

● Like to solve problems with patience as you will be interacting with Kids, Children and Teenagers

● Empathize

● with others and listen actively because parents (our primary customers) want to be heard all the time

● Take challenges as opportunities to grow because BYJU’S have immense both – challenges and

opportunities.

● Find multi-tasking fun as you will be managing multiple campaigns for different BYJU’S products

● Know the art of working with multiple departments and stakeholders to achieve your goals

● Support day-to-day learning for yourself and your peers as at BYJU’s we believe in constant

● learning

● Feel comfortable in adapting to new changes as we evolve every day

● See value in creativity because we are constantly innovating

• Experience

  2 - 5 Years

• No. of Openings

  100

• Education

  Graduate

• Role

  Student Success Specialist

• Industry Type

  Education / Teaching / Training / Colleges /Institutes / Universities

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office