Student Success Specialist

Karyarth Consultants

Roles and Responsibilities:-

Mentor the students assigned to you throughout their BYJUs journey by ensuring they are engaging with the

product and content

Guide the student throughout their academic journey by directing them to right resources, valuable content,

and academic learning

Leverage multiple communication channels (call, chat, video) to mentor and engage with students and

parents

Closely monitor and analyze students performance dashboard to chart the overall progress of the students

Leverage the dashboards to share a progress report with students and parents regularly

Drive students academic and extra-curricular success and performance through constant motivation and

counseling

Enable students and parents to engage with and utilize the app to fullest

Ensure achievement of daily/ weekly/ monthly targets under the guidance of your managers

Skills looking for

Enjoy talking to people as this role involves a lot of TALKING!

Like to solve problems with patience as you will be interacting with Kids, Children and Teenagers

Empathize

with others and listen actively because parents (our primary customers) want to be heard all the time

Take challenges as opportunities to grow because BYJUS have immense both challenges and

opportunities.

Find multi-tasking fun as you will be managing multiple campaigns for different BYJUS products

Know the art of working with multiple departments and stakeholders to achieve your goals

Support day-to-day learning for yourself and your peers as at BYJUs we believe in constant

learning

Feel comfortable in adapting to new changes as we evolve every day

See value in creativity because we are constantly innovating

Experience : 2 - 5 Years

No. of Openings : 100

Education : Any Bachelor Degree

Role : Student Success Specialist

Industry Type : Education / Teaching / Training / Colleges /Institutes / Universities

Gender : [ Male / Female ]

Job Country : India