Customer Support Executive Female Graduate Jobs in Jaipur

Urgent Hiring BPO Customer Support Executive (Chat/Voice Process)Position: Customer Support Executive Chat / Voice SupportShift: RotationalWeek Off: RotationalCab Facility: Not AvailableSalary: 27,000 - 30,000 CTCQualification: Graduate (Any Stream)Joining: ImmediateRequirements:Excellent communication skills in English (mandatory)Good typing speed and problem-solving abilityWillingness to work in rotational shifts and weekendsCustomer-oriented attitude with strong interpersonal skillsApply: Share your updated CV at Email ID: aayushi.bhawsar456@gmail.comhashtag#UrgentHiring hashtag#BPOJobs hashtag#CustomerSupport hashtag#ChatProcess hashtag#VoiceProcess hashtag#JaipurJobs hashtag#HiringNow hashtag#CallCenterJobs hashtag#ImmediateJoiner hashtag#GraduateJobs hashtag#CustomerCare hashtag#JobAlert hashtag#JobOpening hashtag#CareerOpportunity

We are seeking a proactive and empathetic Customer Support Executive to manage customer queries, resolve issues, and ensure a seamless post-sales experience. The ideal candidate should have excellent communication skills, a customer-first mindset, and the ability to handle pressure professionally.Key ResponsibilitiesHandle incoming customer queries via phone, email, WhatsApp, and other platforms.Provide accurate information about products, services, warranties, and return policies.Coordinate with internal teams (warehouse, service, R&D) to resolve customer issues.Maintain detailed records of customer interactions, complaints, and resolutions.Follow up with customers to ensure their issues are resolved and they are satisfied.Support order tracking, replacement, and refund-related queries.Manage CRM software for logging support tickets and updating status.Escalate complex issues to the relevant departments promptly.Share weekly reports on customer satisfaction and support metrics.Assist in collecting customer feedback and suggesting process improvements.Required SkillsStrong communication and interpersonal skills (Hindi & English mandatory).Patience and problem-solving attitude.Familiarity with CRM tools, ticketing software, and MS Office.Ability to multitask and work under pressure.Basic knowledge of e-commerce and logistics will be a plus.QualificationBachelors degree in any field.Minimum 1 year of experience in a customer service / support role preferred.Salary & BenefitsSalary: 25,000 per monthOpportunity to work with a growing D2C brand.Friendly work culture.Performance-based incentives.

Managing a team of representatives offering customer support.Overseeing the customer service process.Resolving customer complaints brought to your attention.Creating policies and procedures.Planning the training and standardization of service delivery.Selecting and hiring new staff.Monitoring the work of individual representatives and of the team.Conducting quality assurance surveys with customers and providing feedback to the staff.Possessing excellent product knowledge to enhance customer support.Maintaining a pleasant working environment for your team.

We are seeking a dedicated and enthusiastic female Chat Process Executive to join our team at SRAS. The ideal candidate will have excellent written communication skills in English and will be responsible for handling customer queries, resolving issues, and providing accurate information through chat support.Job Responsibilities:Handle customer queries and concerns via chat in a professional and timely manner.Provide accurate information about products and services.Ensure high levels of customer satisfaction by offering proactive support and solutions.Maintain and update customer records as required.Collaborate with other team members to resolve complex issues.

Only female candidates from jaipur need to apply Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every chat or mail Update customer information in the customer service database during and after each callWork with the management team to stay updated on product knowledge and be informed of any changes in company policiesImpact the companys bottom line by problem solving

Profile - Business DevelopmentQualifications - any graduateExperience - Min 6 months in outbound sales

job descriptionjob postings on various portals and look for a suitable candidate for hiring purposegood spoken and written communication in English and Hindi good command on MSOfficemaking policies for company time to time maintaining all employees records starting form hiring,on bording,performance till exit or termination

1.Responding promptly to customer inquiries.2.Communicating with customers through various channels.3.Acknowledging and resolving customer complaints.4.Knowing our products so that can answer questions.5.Providing feedback on the efficiency of the customer service process.6.Ensure customer satisfaction and provide professional customer support.