Customer Support Engineer Graduate Experience Jobs in Bangalore

Job Title: Technical Support Associate L1 / L2Location: Hyderabad, Bangalore, Pune, Noida/NCR, Mumbai, Chennai (Office-based / Remote)Experience: 13 years (Freshers with tech background can apply)Salary: 20,000 35,000/month + Shift AllowanceShift: Rotational / Night (US, UK processes)Responsibilities:Respond to product or service issues via phone/email/chat.Troubleshoot Level 1 issues (login, access, connectivity, settings).Document tickets and escalate complex cases.Ensure resolution within SLAs.Requirements:Strong English communication.Basic understanding of networking, SaaS tools, CRM systems.Knowledge of Zendesk, Freshdesk, or Jira is a plus.Willingness to work night shifts.Perks:Internet reimbursement (for remote).Shift allowance + performance bonus.Certification opportunities (ITIL, etc.). Apply now by sending your updated resume to careers@arckits.com If possible, mention your preferred work location (Hyderabad, Bangalore, Pune, Noida/NCR, Mumbai, Chennai Office-based or Remote) in the subject line or message to help us serve you better. Please Note:Due to a high volume of applications, we may not be able to respond to each email individually.If your profile matches an active requirement, our HR team will get in touch with you shortly.We appreciate your interest and thank you for considering opportunities with us. Recruitment Team, Arck RecruitmentYour Trusted Partner for Business Support Hiring Across Roles, Sectors & Cities.

Experience: 1-3 years of hands-on technical support or application support experience in telecom, CPaaS, or SaaSJob Type: Full-timeCompany OverviewWe are a leading CPaaS provider in India delivering omnichannel communication solutions - SMS, Email, WhatsApp, RCS, and Voice. Empowered by cutting-edge APIs and a client-first approach, we enable businesses to engage customers seamlessly at scale.Job DescriptionAs a Technical Support Engineer, you will champion the seamless integration and operation of our omnichannel CPaaS solutions-SMS, Email, WhatsApp, RCS, and Voice-ensuring clients harness our APIs to engage their audiences effectively. With strong communication skills and a collaborative spirit, youll partner with Product, and Engineering teams to drive continuous improvement and ensure our clients experience unparalleled reliability and performance.Position: Technical Support EngineerLocation: Bangalore, India (in-office)Education: BCA or BE in Computer Science, Information Technology, or related fieldExperience: 1-3 years in technical/application support, ideally within telecom, CPaaS, or SaaS domainsKey Responsibilities:1. Act as a point of contact (POC) for client support across all CPaaS solutions.2. Troubleshoot and resolve API integration issues using Postman, cURL, and related tools; handle webhooks and error analysis.3. Forward bug reports and feature requests to the development team; follow up on status and communicate updates to clients.4. Perform client onboarding and platform registrations (SMS, DLT, WhatsApp Business, Meta, Google Business Messaging), liaising with external platform support as needed.5. Monitor service performance and KPIs; proactively identify anomalies and escalate incidents.6. Configure and maintain DNS settings, subdomains, and SSL certificates; bonus for Lets Encrypt Certbot expertise.7. Create, update, and maintain comprehensive technical documentation and Postman API collections.8. Collaborate with cross-functional teams - Product, and Engineering to streamline support processes and implement improvements.Required Qualifications1. Bachelors degree (BCA or BE) in Computer Science, IT, or related discipline.2. 1-3 years of hands-on technical support or application support experience in telecom, CPaaS, or SaaS.3. Proficiency in RESTful APIs, JSON, and tools like Postman and cURL.4. Solid understanding of networking concepts (DNS, IP address, HTTP, TCP/UDP, firewalls).5. Excellent verbal and written communication skills; client-facing experience.6. Familiarity with web development languages and frameworks (e.g., JavaScript, Node.js, React) is a plus.Desirable Skills1. Prior exposure to DLT registration and telecom compliance processes.2. Knowledge of webhooks, callback URL configurations, and security best practices.3. Hands-on experience with DNS configuration and SSL certificate management (Lets Encrypt Certbot).Ready to drive exceptional customer experiences in the CPaaS space? Apply now by sending your resume and a cover letter outlining your relevant experience and skills to hiring@gobuzzmarketing.com, and join us in redefining business communications!Job Types: Full-time, PermanentPay: 20,000.00 - 30,000.00 per monthBenefits:Paid sick timePaid time offSchedule:Day shiftSupplemental Pay:Performance bonusAbility to commute/relocate:Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Required)Experience:total work: 1-3 years (Required)Work Location: In person

Enphase support teams work 24*7 and 365 days a year. Candidate will be required to answer inbound Emails / Chats/ Phone calls from Enphase customers during assigned hours. Candidate must be open to work on weekends and nightshifts. Conducting remote troubleshooting of Enphase products. Troubleshooting, approving, and executing warranty claims. Providing pre-sales information about Enphase products. Assisting with the activation of new Enphase sites as needed. Documenting all activity in a central CRM/Help Desk software platform. Coordinating with Enphase Engineering with tracking of field-issues, and subsequent product-modifications, loggingproduct bugs in a central database. Assisting other team-members with troubleshooting and/or administrative tasks asneeded. Following departmental conventions and procedures. Participating in ongoing training/education of industry standards and Enphase product-specific information. Professionally represent Enphase via all communications mediums. Abiding by all company policies and standards of conduct contained in the Enphase Energy employee-manual. Performing other duties as assigned.

Sales EngineerKey Responsibilities: Develop and maintain strong relationships with clients, understanding their needs and offering tailored solutions. Present product features, technical details, and benefits to prospective customers. Collaborate with the engineering team to provide technical support and resolve client queries. Identify new business opportunities and generate leads to meet sales targets. Prepare and deliver technical presentations and proposals.Qualifications: Bachelors degree in Engineering (Mechanical, Electrical, or related discipline). Prior experience in technical sales, preferably within the elevator, building services, or similar industries. Strong technical acumen with the ability to understand and explain complex systems.

Telecalling job work from home

We have vacant of 1 Customer Service Engineer Job in Bangalore / Bengaluru, Karnataka, Experience Required : 1 Year Educational Qualification : Vocational Course, Diploma, B.Sc Skill After Sales Service etc.

Job Profile: Service Engineer (Mechanical/Electrical)Job Location:'s - Mumbai, Goa, Ahmedabad, Bangalore, Chennai, Hyderabad,Kochi, Coimbatore, NCR, Udaipur, JaipurJob Description:Position Overview: We are seeking a dedicated and skilled Service Engineerto join our dynamic team. As a Service Engineer, you will be responsible forproviding technical support and services related to both mechanical andelectrical systems, ensuring the smooth operation and maintenance of ourproducts and services across multiple locations.Key Responsibilities:.Maintenance and Repair:- Perform routine maintenance, inspections, and repairs on mechanical and electrical equipment and systems.- Diagnose and troubleshoot technical issues and provide timely solutions.Installation and Commissioning:- Install and commission new equipment and systems as required.- Ensure that installations adhere to safety and quality standards..Customer Support:- Provide excellent customer support by addressing inquiries, concerns, and technical issues.- Offer guidance and training to customers on equipment operation and maintenance.1 Documentation:- Maintain accurate records of service activities, including reports, service logs, and documentation of parts used.- Prepare service reports for management and customers..Quality Assurance:- Ensure that all services are performed in compliance with company standards and safety regulations.Salary and Benefits:- Monthly salary of 35,000.- Travel and accommodation allowances for work-related travel.- Health and insurance benefits.- Training and professional development opportunities.

We are looking for a skilled software engineer who, along with our client's excellent software development team, will be responsible for working on projects that are currently being developed on by our client's company. Duties will include but are not limited to developing and directing software system validation and testing methods, as well as directing software programming initiatives. You will also be working closely with clients and cross-functional departments to communicate project statuses and proposals.Software Engineer Responsibilities:Developing and directing software system validation and testing methods.Directing our software programming initiativesOverseeing the development of documentation.Working closely with clients and cross-functional departments to communicate project statuses and proposals.Analyzing data to effectively coordinate the installation of new systems or the modification of existing systems.Managing the software development lifecycle.Monitoring system performance.Communicating key project data to team members and building cohesion among teams.Developing and executing project plans.Applying mathematics and statistics to problem-solving initiatives.Applying best practices and standard operating procedures.Creating innovative solutions to meet our client's companys technical needs.Testing new software and fixing bugs.Shaping the future of our systems.Software Engineer Requirements:A bachelor's degree in computer science, software engineering, or another related field.2 to 7 years of software engineering or software development experience, preferably in a related field.Hands-on programming experience using relevant languages.Experience using relevant tool suites.Strong written and verbal communication and interpersonal skills.Creative problem-solving skills.Experience managing the software development lifecycle.The ability to prioritize activities and deliver projects on time and within budget.

To manage the executions of daily activities related to customer & sales support such as Order Processing, OA, Quotation, PI and sales order. Execution of the customer complaints recording & responding to enquires and follows up actions thereby as per the set response time. Control and monitor materials issued for customer trials and follow up actions. Leads Assignment Payment follow up Quotation Follow up Inspection of Materials prior to dispatch Enquiry follow up Answering phone calls Timely response to OA, PI, SO, Quotation, Customer Complaints and Enquires received over phone, email , fax etc Answering phone call and attending visitors. Customer Database Management

Hiring For Technical Sales Agents For US Inbound Calls for work from home* Must have Good Communication skills .* Must have a Good Computer , WiFi And a Good Headset .* Upto Rs 45K + Incentives .* Also in need of a Technician .* Work From Home Process.Job Types: Full-time, Regular / PermanentSalary: 25,000.00 - 45,000.00 per monthBenefits:Work from homeSchedule:Monday to FridayNight shiftUS shift

Role details:We are starting to build our support function in India and are looking for a cohort of Support Analysts and Engineers to work with our customers in Europe and Asia. This team is the first line of contact with our customers and really sets the tone for their customer support experience.Requirements: 2+ years in a customer facing technical support role support SaaS products using SQL as a backend Experience in providing Phone and Email support to customers Experience with SQL, javascript, html, css preferred. SQL support experience is mandatory. Ideal candidate has worked in a startup with headquarters in the US Comfortable working night shifts and weekends. Comp days off during the week. Rotating shifts on a 3 month basis Experience in managing customer escalations - especially technical escalations This is a new team in a very startup mode and a lot of processes are still getting flushed out. Candidate must be comfortable working in a brand new team in a collaborative but dynamic environment.

What youll be doingThe Senior Technical Support Engineer works primarily with enterprise customers of Tableaus server and core server products, proactively assisting them with postsales installation, configuration and set up tasks, or customers of Tableaus Desktop products, proactively assisting them with postsales installation, data connectivity, performance and analysis of data. Responsibilities include taking a proactive leadership role working with the Support team to triage and resolve highly complex, technical, and applicationrelated issues which impact product performance in customerspecific environments, or issues that directly hamper a broader customer adoption of Tableau products. In addition to working with customers, the Senior Technical Support Engineer will routinely partner with our Development, Sustaining Engineering and Sales Engineering organizations to resolve support issues, document bugs, provide UAT on product builds, and ensure that new and newly upgraded server installations are successful.We operate 24x7 which can involve working during one of the below shifts (not limited to - shift timing can change)AMER hours (Eastern Standard Time - 5.30 PM/ 6.30 PM IST or Pacific Standard Time - 9 PM/ 10 PM IST onwards depending on Day Light Savings Time)EMEA hours - 12:00 PM/ 1 PM / 2 PM IST onwards depending on Day Light Savings TimeAPAC hours - 5.30 AM IST onwardsWork hours can change depending on Business requirementsSome of the things youll be doing include Effectively communicate with customers via email, phone and other electronic methods to ensure clients effective use of Tableau products. Maintain excellent relationships with Tableau customers by applying superb customer service and technical skills. Perform in-depth troubleshooting to identify root cause while understanding the customers skill level and communicating with them in the manner most appropriate. Use excellent judgment in when and how to communicate wit

Excellent communication, interpersonal, organizational, and presentation skills Build customer relationships through troubleshooting Provide client support and technical issue resolution via phone, via online. Take ownership of each customer issue and Work across functions to resolve them Knowledge of Accounts or Tally Software etc will add Advantage