Technical Support Engineer (1-3 Years)

Gobuzz Marketing

Experience: 1-3 years of hands-on technical support or application support experience in telecom, CPaaS, or SaaS

Job Type: Full-time

Company Overview

We are a leading CPaaS provider in India delivering omnichannel communication solutions - SMS, Email, WhatsApp, RCS, and Voice. Empowered by cutting-edge APIs and a client-first approach, we enable businesses to engage customers seamlessly at scale.

Job Description

As a Technical Support Engineer, you will champion the seamless integration and operation of our omnichannel CPaaS solutions-SMS, Email, WhatsApp, RCS, and Voice-ensuring clients harness our APIs to engage their audiences effectively. With strong communication skills and a collaborative spirit, youll partner with Product, and Engineering teams to drive continuous improvement and ensure our clients experience unparalleled reliability and performance.

Position: Technical Support Engineer

Location: Bangalore, India (in-office)

Education: BCA or BE in Computer Science, Information Technology, or related field

Experience: 1-3 years in technical/application support, ideally within telecom, CPaaS, or SaaS domains

Key Responsibilities:

1. Act as a point of contact (POC) for client support across all CPaaS solutions.

2. Troubleshoot and resolve API integration issues using Postman, cURL, and related tools; handle webhooks and error analysis.

3. Forward bug reports and feature requests to the development team; follow up on status and communicate updates to clients.

4. Perform client onboarding and platform registrations (SMS, DLT, WhatsApp Business, Meta, Google Business Messaging), liaising with external platform support as needed.

5. Monitor service performance and KPIs; proactively identify anomalies and escalate incidents.

6. Configure and maintain DNS settings, subdomains, and SSL certificates; bonus for Lets Encrypt Certbot expertise.

7. Create, update, and maintain comprehensive technical documentation and Postman API collections.

8. Collaborate with cross-functional teams - Product, and Engineering to streamline support processes and implement improvements.

Required Qualifications

1. Bachelors degree (BCA or BE) in Computer Science, IT, or related discipline.

2. 1-3 years of hands-on technical support or application support experience in telecom, CPaaS, or SaaS.

3. Proficiency in RESTful APIs, JSON, and tools like Postman and cURL.

4. Solid understanding of networking concepts (DNS, IP address, HTTP, TCP/UDP, firewalls).

5. Excellent verbal and written communication skills; client-facing experience.

6. Familiarity with web development languages and frameworks (., JavaScript, , React) is a plus.

Desirable Skills

1. Prior exposure to DLT registration and telecom compliance processes.

2. Knowledge of webhooks, callback URL configurations, and security best practices.

3. Hands-on experience with DNS configuration and SSL certificate management (Lets Encrypt Certbot).

Ready to drive exceptional customer experiences in the CPaaS space? Apply now by sending your resume and a cover letter outlining your relevant experience and skills to , and join us in redefining business communications!

Job Types: Full-time, Permanent

Pay: 20, - 30, per month

Benefits:

Paid sick time

Paid time off

Schedule:

Day shift

Supplemental Pay:

Performance bonus

Ability to commute/relocate:

Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Experience:

total work: 1-3 years (Required)

Work Location: In person

• Experience

  1 - 3 Years

• No. of Openings

  2

• Education

  B.C.A, B.E, B.Tech

• Role

  Technical Support Engineer

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  No 7/1, Mohini Villa, Yamuna Bai Road, Madhava Nagar, Bangalore - 560001