Customer Support Engineer

Enphase support teams work 24*7 and 365 days a year. Candidate will be required to answer inbound Emails / Chats

/ Phone calls from Enphase customers during assigned hours. Candidate must be open to work on weekends and night

shifts. ï‚· Conducting remote troubleshooting of Enphase products. ï‚· Troubleshooting, approving, and executing warranty claims. ï‚· Providing pre-sales information about Enphase products. ï‚· Assisting with the activation of new Enphase sites as needed. ï‚· Documenting all activity in a central CRM/Help Desk software platform. ï‚· Coordinating with Enphase Engineering with tracking of field-issues, and subsequent product-modifications, logging

product bugs in a central database. Assisting other team-members with troubleshooting and/or administrative tasks as

needed. ï‚· Following departmental conventions and procedures. ï‚· Participating in ongoing training/education of industry standards and Enphase product-specific information. ï‚· Professionally represent Enphase via all communications mediums. ï‚· Abiding by all company policies and standards of conduct contained in the Enphase Energy employee-manual. ï‚· Performing other duties as assigned.

• Experience

  1 - 2 Years

• No. of Openings

  50

• Education

  Graduate (B.Tech/B.E)

• Role

  Customer Support Engineer

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time (Night Shift)

• Work Location Type

  Work from Office