Customer Support Engineer

Ashish Thakur & Co

enphase support teams work 24*7 and 365 days a year. candidate will be required to answer inbound emails / chats

/ phone calls from enphase customers during assigned hours. candidate must be open to work on weekends and night

shifts.  conducting remote troubleshooting of enphase products.  troubleshooting, approving, and executing warranty claims.  providing pre-sales information about enphase products.  assisting with the activation of new enphase sites as needed.  documenting all activity in a central crm/help desk software platform.  coordinating with enphase engineering with tracking of field-issues, and subsequent product-modifications, logging

product bugs in a central database. assisting other team-members with troubleshooting and/or administrative tasks as

needed.  following departmental conventions and procedures.  participating in ongoing training/education of industry standards and enphase product-specific information.  professionally represent enphase via all communications mediums.  abiding by all company policies and standards of conduct contained in the enphase energy employee-manual.  performing other duties as assigned.

• Experience

  1 - 2 Years

• No. of Openings

  50

• Education

  B.E, B.Tech

• Role

  Customer Support Engineer

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time (Night Shift)

• Work Location Type

  Work from Office