• To manage the executions of daily activities related to customer & sales support such as Order Processing, OA, Quotation, PI and sales order.
• Execution of the customer complaints recording & responding to enquires and follows up actions thereby as per the set response time.
• Control and monitor materials issued for customer trials and follow up actions.
• Leads Assignment
• Payment follow up
• Quotation Follow up
• Inspection of Materials prior to dispatch
• Enquiry follow up
• Answering phone calls
• Timely response to OA, PI, SO, Quotation, Customer Complaints and Enquires received over phone, email , fax etc
• Answering phone call and attending visitors.
• Customer Database Management