Customer Support Engineer/ Customer Support Executive

Strategi Automation Solutions Pvt Ltd

1 - 2 Years
1 Openings
2.0 - 2.5 Lac/Yr
Face-to-Face interview
Bangalore

Key Skills

Communication Email Writing Customer Support

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Job Description

• to manage the executions of daily activities related to customer & sales support such as order processing, oa, quotation, pi and sales order.

• execution of the customer complaints recording & responding to enquires and follows up actions thereby as per the set response time.

• control and monitor materials issued for customer trials and follow up actions.

• leads assignment

• payment follow up

• quotation follow up

• inspection of materials prior to dispatch

• enquiry follow up

• answering phone calls

• timely response to oa, pi, so, quotation, customer complaints and enquires received over phone, email , fax etc

• answering phone call and attending visitors.

• customer database management