Senior Technical Support Engineer

Wenger and Watson

What youll be doing

The Senior Technical Support Engineer works primarily with enterprise customers of Tableaus server and core server products, proactively assisting them with postsales installation, configuration and set up tasks, or customers of Tableaus Desktop products, proactively assisting them with postsales installation, data connectivity, performance and analysis of data. Responsibilities include taking a proactive leadership role working with the Support team to triage and resolve highly complex, technical, and applicationrelated issues which impact product performance in customerspecific environments, or issues that directly hamper a broader customer adoption of Tableau products. In addition to working with customers, the Senior Technical Support Engineer will routinely partner with our Development, Sustaining Engineering and Sales Engineering organizations to resolve support issues, document bugs, provide UAT on product builds, and ensure that new and newly upgraded server installations are successful.

We operate 24x7 which can involve working during one of the below shifts (not limited to - shift timing can change)

AMER hours (Eastern Standard Time - PM/ PM IST or Pacific Standard Time - 9 PM/ 10 PM IST onwards depending on Day Light Savings Time)

EMEA hours - 12:00 PM/ 1 PM / 2 PM IST onwards depending on Day Light Savings Time

APAC hours - AM IST onwards

Work hours can change depending on Business requirements

Some of the things youll be doing include

Effectively communicate with customers via email, phone and other electronic methods to ensure clients effective use of Tableau products. Maintain excellent relationships with Tableau customers by applying superb customer service and technical skills. Perform in-depth troubleshooting to identify root cause while understanding the customers skill level and communicating with them in the manner most appropriate. Use excellent judgment in when and how to communicate wit

Experience : 4 - 6 Years

No. of Openings : 10

Education : B.C.A, B.Tech/B.E, M.C.A, M.Tech

Role : Technical Support Engineer

Industry Type : IT-Hardware & Networking / IT-Software / Software Services

Gender : [ Male / Female ]

Job Country : India