Customer Service Representative Job Vacancies in Mahape

Key responsibilities:1. Attend Inbound customer calls2. Provide correct information to customers3. Resolve customer issues.4. Follow process & Guidelines.Location: - GhansoliEligibility: - Freshers & ExperiencedHSC & Graduates can applyTiming- 10-6pm, 6 days Working, Rotational Off

Call Center Agent Job Responsibilities:Inbound Calls: Answer incoming customer calls promptly and professionally. Provide accurate information and assistance to customers.Customer Assistance: Address customer inquiries, concerns, and issues in a courteous and efficient manner. Resolve problems and escalate complex issues to the appropriate team.Data Entry: Accurately enter and update customer information in the system during and after each call. Product/Service Knowledge: Maintain a thorough understanding of the products or services being offered. Stay informed about updates, promotions, and changes.Communication Skills: Clearly and effectively communicate information to customers. Follow communication scripts when applicable.Multitasking: Handle multiple tasks simultaneously, such as listening to customer inquiries while entering data.Quality Assurance: Adhere to established call center protocols and quality standards. Participate in training sessions to improve skills and knowledge.

Job Openings for 100 Customer Services Executive Jobs for Freshers in Mahape, Navi Mumbai, Maharashtra having Educational qualification of : Higher Secondary, Other Bachelor Degree with Good knowledge in English Fluency,Customer Care Agent etc.

Hiring for Customer care executive with any fresher or experience and minimum HSC is required with Good communication skills.

looking for inside sales executive for internationalOverall 1-2 years experience in international bpo 1 year exp in running demand generation campaigns, generating sales leads For US market or international market Excellent in comms Experience of interacting with senior clients stakeholderssalary upto 5LPA

we are hiring for customer care executive Fresher and Experience Both salary will start from 15k to 20k

RequirementsMinimum 1 year of International Voice - BPO experience or any customer service experience.Minimum Qualification HSC or Graduation.Excellent communication skills in English.Strong problem-solving and customer service skills.Ability to handle customer inquiries and complaints effectively.Proficient in using customer service software and systems.Ability to work in a fast-paced environment and meet targets.Good multitasking and time management skills.Flexibility to work in rotational shifts.

What Youll be DoingDo you have a passion for helping others and giving them peace of mind? In this role, youll work to resolve customer issues via phone and chat services including chat, text, email, social media, direct messaging as well as other nonverbal platforms. Whether its getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, youll be the difference between their customer experience being just average or an exceptional one.During a Typical Day, YoullAnswer incoming communications from customersConnect and resolve issues with customers using via verbal & written communicationWhat You Bring to the Role6 mo customer service experienceAbility read, write and speak English at a strong proficiency levelComputer literacyWhat You Can ExpectSupportive of your career and professional developmentAn inclusive culture and community minded organization where giving back is encouragedA global team of curious lifelong learners guided by our company values.Monthly CTC between INR 30,000 41,000 with additional performance bonus opportunities.And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentivesMust be able to work on a rotating schedule and weekends/holidays if needed.Job Location :- Goregaon, Mumbai, MaharashtraSalary :- Upto 3.60 LPAJob Category: Customer Service Representative - Voice and ChatJob Type: Full TimeJob Location: Mumbai Maharashtra

We are seeking enthusiastic and dependable Customer Support Representatives to provide excellent service to our customers. The role involves handling customer inquiries, resolving issues, and maintaining customer satisfaction across various communication channels. This position is available for both day and night shifts to ensure 24/7 support coverage.Key Responsibilities:1. Customer Interaction & Issue ResolutionRespond promptly and professionally to customer inquiries via phone, email, chat, or social media.Handle and resolve product/service issues, complaints, or concerns with empathy and accuracy.Document all interactions clearly in the CRM system.2. Problem SolvingDiagnose and troubleshoot basic technical issues.Escalate complex or unresolved issues to the appropriate department or tier.Follow up with customers to ensure complete resolution.3. Product KnowledgeMaintain up-to-date knowledge of company products, services, policies, and promotions.Provide accurate information and guidance based on customer needs.4. Shift-Specific ResponsibilitiesDay Shift:Handle higher volumes of incoming calls and real-time interactions.Collaborate closely with other departments such as Sales, Technical Support, and Billing during standard business hours.Participate in team meetings, trainings, and daily briefings.Night Shift:Provide continuous support during off-peak hours, ensuring global customer coverage.Monitor and respond to incoming tickets and after-hours inquiries.Handle emergencies or urgent escalations with minimal supervision.Perform quality checks and update knowledge base documentation as needed.Qualifications:High school diploma or equivalent; associates or bachelors degree preferred.Prior experience in a customer support role is a plus.Strong verbal and written communication skills.Ability to work independently and under pressure.Proficient in using customer service software, CRM tools, and ticketing systems.

Hiring for 200 Customer Service Representative Jobs in Vashi, Navi Mumbai,Ghansoli, Navi Mumbai,Thane, with minimum 1 Year Experience,Required Educational Qualification is : Higher Secondary with Good knowledge in Customer Relationship,Customer Service,Voice Process,Inbound Voice Process,Customer Support,English Language,Good Communication,Customer Calling etc.

Hiring for 200 Calling Executive Jobs in Vashi, Mumbai,Thane,Ghansoli, Navi Mumbai,Malad East, Mumbai, for Freshers,Required Educational Qualification is : Higher Secondary, B.Com with Good knowledge in Telecommunication,Voice Process,Outbound Calling,Convincing Power,Cold Calling,Basic Computers,Telesales,Customer Focus,BPO Sales etc.

Voice Process

Hiring Freshers for Multiple BPO Roles in Mumbai & Navi Mumbai!We are hiring enthusiastic and motivated freshers for various voice and non-voice processes across top BPO companies in Mumbai & Navi Mumbai. If you're looking to kickstart your career in sales or customer service, this is the opportunity for you! Job Locations & Companies: Finmech [BPO Company] Majivada, Thane (Mumbai)Available Sales Processes:IDFC Bank Sales ProcessKotak Bank Sales ProcessChola Finance Sales ProcessRGI (Reliance General Insurance) Sales ProcessUpstox Investment Banking (IB) Process One Point One [BPO Company] Turbhe, Navi MumbaiAvailable Processes:SBI Renewal ProcessJFL (Dominos) Customer SupportGynoveda Inbound Customer Support Athena BPO Andheri East, MumbaiOpenings across inbound/outbound voice processes Salary:13,000 & Above (Based on Interview & Process)Incentives: Attractive performance-based incentives for sales roles Eligibility:Freshers welcome No prior experience requiredMinimum Qualification: 12th Pass / GraduateGood communication skills in Hindi and/or EnglishWillingness to work in voice-based processes (Sales/Customer Service) Shift Timing:Day Shifts / Rotational Shifts (depending on process) Hiring Process:Telephonic InterviewFace-to-Face Interview (Location specific) Why Apply?Start your BPO career with trusted companiesTraining providedCareer growth opportunitiesFriendly workenvironment