Customer Service Representative Graduate Experience Jobs in Ahmedabad

Maximize territory potential by acquiring new customers and nurturing existing accounts. Perform scheduled customer visits to assess needs and promote offerings. Ensure territory coverage aligns with company expectations and reporting guidelines. Coverage of the specified customers in a manner defined by the company Perform regular customer visits and prospect and pursue parts and service opportunities service opportunities in a defined territory Call reports are completed as specified by company standards and ensure timely submission of call reports. Maintain an updated customer database including demographic, purchase, and usage details. Population records with customer demographic information ( name, address, email etc) and purchases in parts, service sales and rentals, special attachments (model & s/n), machines in use and their hours of use per year Develop, identify and quantify new customers Assess customer buying habits Develop and maintain competitive analysis program (including OEM distributors and independent contractors to understand customer buying habits from competitors Development of programs to measure market share by geographic unit Monitor customer retention, develop and coordinate customer loyalty programs that will increase the frequency of purchase and the volume Develop and execute annual business plans and sales forecasts by parts/service segment. Identify potential clients and generate leads for new business opportunities Perform selling function regarding undercarriage and ground engaging measurements. Develop, perform and coordinate market and opinion surveys to assess necessary information such as company sales and market position, customer satisfaction & requirements Assist in coordination of service work and advise customers on parts and service matters, and dealing with equipment breakdowns, malfunctions, emergency parts orders and deliveries. Quotes and provide estimates for repairs

Responsible for Taking inbound calls from customers in US and UK (International Voice/Semi-voice Process)Learn and practice on existing and new products offeredClient Relationship Management via direct interactions with the clients Thoroughly Learn functions of software and products offered to customersCo-ordinate with other departments to resolve customer queries and fulfil needsComplete all assigned customer tickets timely and ensure customer satisfaction

Job Description:Manage Inbound and outbound chats in a timely manner.Identifying customers' needs, clarifying information, researching every issue, and providing solutions and/or alternatives.Manage end-to-end customer response and the complaint processObtain and evaluate all relevant information to handle product and service inquiriesMaintain customer databasesProvide feedback on the efficiency of the customer service processPlaces orders for customers by updating all the information accurately.Maintain excellent quality on all chats handled.Perform all assigned tasks in an accurate manner.Work with minimum supervision.Requirements :Graduate from any streamExcellent spoken & written communication skillsStrong communication skills along with active listening.MS-Office (specifically MS-word); Good keyboarding typing skillsCustomer focusAbility to multi-task, set priorities, and manage time effectivelyAbility to understand accents from diverse geographiesAbility to stay calm under pressureRequired Qualification: MBA, MCA, BCA, B.TecRequired Experience: 1 to 4 yearsCTC: As per industry standardsShift : (Rotational shift)Location: Ahmedabad

Recruitment, sourcing candidate, arranging interviews, feedback follow up, reference checking, offer finalization. On boarding new joining employees, Joining formalities, induction training. Training, training plan follow-up, collecting training records and documentation and QMS ISO 9001:13485 related documentation. Responsible for CSR activities in coordination with other CSR committee members. Handling queries from employees regarding admin facilities, Salary, PF & ESIC, follow-up etc Processing expenses reimbursements of sales team, employees conveyance & other expenses, HR vender payments etc. Employee engagement activities , festival celebrations etc Uphold a strict level of confidentiality

Company :-Binary Infoways Pvt Ltd We are looking for 10 Customer Representative Posts in Raipur Ahmedabad,Raipur Chhattisgarh,Raipur Hisar,Raipur Dehradun,Raipur Road Bilaspur,Raipur Rani Panchkula,Railway New Colony Visakhapatnam with deep knowledge in The candidate will be expected to communicate,Both Male and female candidates will be considered for the job. and Required Educational Qualification is : Other Bachelor DegreeWe are looking for 10 Customer Representative Posts in Raipur Ahmedabad,Raipur Chhattisgarh,Raipur Hisar,Raipur Dehradun,Raipur Road Bilaspur,Raipur Rani Panchkula,Railway New Colony Visakhapatnam with deep knowledge in The candidate will be expected to communicate,Both Male and female candidates will be considered for the job. and Required Educational Qualification is : Other Bachelor Degree

*Hiring for international voice process*English must be fluent*Good communication skill*Shift rotational 24*7 *On paper experience must be more than 2 years in international voice process*CTC upto 4.9 + other incentives

Job Openings for 1 Business Representative Job with minimum 1 Year Experience in Ahmedabad having Educational qualification of : B.A, B.Arch, B.C.A, B.B.A, B.Com with Good knowledge in Sales,Client Servicing,Marketing Analytics,Functional Analysis etc.