Customer Support Representative

● Maximize territory potential by acquiring new customers and nurturing existing accounts.

● Perform scheduled customer visits to assess needs and promote offerings.

â—‹ Ensure territory coverage aligns with company expectations and reporting guidelines.

● Coverage of the specified customers in a manner defined by the company

â—‹ Perform regular customer visits and prospect and pursue parts and service opportunities service opportunities in a defined territory

â—‹ Call reports are completed as specified by company standards and ensure timely submission of call reports.

● Maintain an updated customer database including demographic, purchase, and usage details.

â—‹ Population records with customer demographic information ( name, address, email etc) and purchases in parts, service sales and rentals, special attachments (model & s/n), machines in use and their hours of use per year

â—‹ Develop, identify and quantify new customers

â—‹ Assess customer buying habits

● Develop and maintain competitive analysis program (including “OEM distributors” and “independent contractors” to understand customer buying habits from competitors

● Development of programs to measure “market share” by geographic unit

● Monitor customer retention, develop and coordinate “customer loyalty” programs that will increase the frequency of purchase and the volume

â—‹ Develop and execute annual business plans and sales forecasts by parts/service segment.

â—‹ Identify potential clients and generate leads for new business opportunities

● Perform selling function regarding undercarriage and ground engaging measurements.

● Develop, perform and coordinate market and opinion surveys to assess necessary information such as company sales and market position, customer satisfaction & requirements

● Assist in coordination of service work and advise customers on parts and service matters, and dealing with equipment breakdowns, malfunctions, emergency parts orders and deliveries.

● Quotes and provide estimates for repairs

• Experience

  3 Years

• No. of Openings

  1

• Education

  Graduate (B.Tech/B.E)

• Role

  Customer Support Representative

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Sarkhej