Customer Support Representative

West India Equipments Pvt. Ltd.

● Maximize territory potential by acquiring new customers and nurturing existing accounts.

● Perform scheduled customer visits to assess needs and promote offerings.

○ Ensure territory coverage aligns with company expectations and reporting guidelines.

● Coverage of the specified customers in a manner defined by the company

○ Perform regular customer visits and prospect and pursue parts and service opportunities service opportunities in a defined territory

○ Call reports are completed as specified by company standards and ensure timely submission of call reports.

● Maintain an updated customer database including demographic, purchase, and usage details.

○ Population records with customer demographic information ( name, address, email etc) and purchases in parts, service sales and rentals, special attachments (model & s/n), machines in use and their hours of use per year

○ Develop, identify and quantify new customers

○ Assess customer buying habits

● Develop and maintain competitive analysis program (including “OEM distributors” and “independent contractors” to understand customer buying habits from competitors

● Development of programs to measure “market share” by geographic unit

● Monitor customer retention, develop and coordinate “customer loyalty” programs that will increase the frequency of purchase and the volume

○ Develop and execute annual business plans and sales forecasts by parts/service segment.

○ Identify potential clients and generate leads for new business opportunities

● Perform selling function regarding undercarriage and ground engaging measurements.

● Develop, perform and coordinate market and opinion surveys to assess necessary information such as company sales and market position, customer satisfaction & requirements

● Assist in coordination of service work and advise customers on parts and service matters, and dealing with equipment breakdowns, malfunctions, emergency parts orders and deliveries.

● Quotes and provide estimates for repairs

• Experience

  3 Years

• No. of Openings

  1

• Education

  B.E, B.Tech, Post Graduate Diploma

• Role

  Customer Support Representative

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Sarkhej