Customer Service Representative Female Graduate Jobs in Noida

Job Title: Customer Support Executive ERP Solutions (Females Preferred)Job Summary:We are looking for a Customer Support Executive to provide professional support to customers using our ERP solution. The role involves assisting customers, conducting product demos, and training sales teams to ensure smooth adoption and usage of the ERP system.Key Responsibilities:Customer SupportHandle customer queries related to ERP solutions.Troubleshoot and resolve technical/user issues promptly.Provide ongoing assistance to ensure customer satisfaction.Product DemonstrationsConduct ERP product demos for clients and prospects.Highlight key features, benefits, and use cases.Sales Team EnablementTrain sales representatives on ERP product features.Ensure sales teams can confidently pitch the ERP solution.Knowledge ManagementStay updated with ERP product knowledge and industry practices.Use research tools (Google search, documentation) to provide best solutions.Requirements:2.5 - 4 years of experience in ERP/customer support roles.Strong communication and presentation skills.Ability to conduct demos and training sessions.Problem-solving and analytical mindset.Presentable and customer-oriented personality.

Respond to customer inquiries promptly and professionally through various channels (phone, email, chat).Provide information about products and services, including pricing, features, and availability.Assist customers in troubleshooting and resolving issues with their orders or accounts.Document customer interactions accurately in the system for future reference.Collaborate with other departments to ensure customer needs are met effectively.Follow up with customers to ensure satisfaction and address any outstanding concerns.Stay informed about product updates, company policies, and promotions.Participate in training and development sessions to improve skills and service quality.

iENERGIZER Hiring For Premium Process.To provide a seamless experience addressing customer's questions or issues over the phone and to efficiently fulfill all the assigned job responsibilities as per the prerequisites.Minimum Qualification Criteria:-1. Only Graduate Fresher & under graduate with 9 month experience.2. fresher and experience can apply.3. Agent should be flexible to work in 24/7 Environment.Desirable qualifications:1. Excellent Communication skills (Written/Verbal) is the foremost priority.2. Good customer service skills & should display good analytical abilities3. Prior experience in BPO voice process is a must.4. Comfortable with 24x7 shift.Job Responsibilities:1. Provide splendid customer services to customers in a friendly and courteous manner at all times.2. Have sufficient knowledge about the products and services and respond to all inquiries accordingly.3. Improve the Customers Experience with the Client Services by ensuring that the Customers Issues are attended promptly and all their concerns are resolved immediately.4. Ensure that all the Company Policies and procedures, code of conduct and regulatory guidelines are strictly complied to while servicing the customers.5. Suggest effective ways through which the Client can promote its products and services and increase customer satisfaction.6. Ensure that customers confidential information is properly protected and only used for official purposes.Location : NoidaSalary : 15k to 50k CTC.For more details you can connect on below contact numberContact Person:( Directly share me the cv on whatsapp)timing : 10 am till 8 pm.

We are seeking a customer support representative that excels in meeting customers' expectations, from answering questions on products and services to processing orders. You should assist in investigating issues that arise and resolving conflicts from customer complaints to ensure customer satisfaction.To be successful as a customer support representative, you should stay informed about product and service specifications and maintain good relations with customers. Ultimately, a successful Customer Support Representative should be able to achieve outstanding customer service and communicate effectively with customers.Generating sales leads.Managing incoming calls.Building good relationships with customers.Resolving complaints and following up on resolutions.Identifying customers' needs.Meeting sales objectives.Following procedures and policies.

We have vacant of 4 Tele Sales Executive Jobs in Noida, Uttar Pradesh,Cold Calling, Experience Required : 1 Year Educational Qualification : Other Bachelor Degree, B.A, B.B.A, B.Tech/B.E Skill Outbound Sales, Cold Calling etc.

This position is responsible for handling queries of company products through consumer sampling and telephone follow-up. In addition, this position provides superior customer service, troubleshooting, and coaching to end-users that enable the group to meet the metrics of the company strategy. Main focus for a outbound specialist is to be an expert at handling the difficult period first 12 months post discharge and ensure patients get through this phase without problems and hence switch product. Handle customer inquiries, complaints, billing questions and payment extension/service requests. Handled escalation chats from the customers across the United States and provided appropriate assistance by following up with concerned departments via Phone, Chat and email medium. If applicable, works with clinical contacts to promote consumer programs Operates computer-based contact/database management program and accurately completes account/prospect records or profiles Own weekly/monthly/quarterly/yearly consumer data analysis (product wise, hospital, rep wise and region wise)

Studying the details of each offering and remaining abreast of updates to these offerings.Obtaining and updating lists of individuals' contact details.Calling active and budding clients to encourage the purchase of items.Addressing clients' uncertainties, grievances, and suggestions on time.Noting important details of each conversation.Communicating verbal acceptances of offers to our sales team for closing.Recording all successful and unsuccessful attempts to close sales.Attending regular team meetings to clarify progress and performance-related expectations.Conducting each of your functions with the utmost respect, regardless of others' dispositions.