Customer Service Representative 10th Pass Fresher Jobs in Bangalore

Job TitleAir Ticketing ExecutiveDepartmentAirport Operations / Passenger Services / Reservation & TicketingLocationsBangaloreMangaloreBelagaviBallariBidarHubaliKalaburgiKoppalMysoreShivamoggaJob SummaryAn Air Ticketing Executive is responsible for booking, issuing, reissuing, cancelling, and managing airline tickets while ensuring excellent customer service. The role involves assisting passengers with reservations, fare information, itinerary changes, baggage policies, travel documentation, and check-in-related queries. Air Ticketing Executives work with airline reservation systems and ensure compliance with airline policies, airport regulations, and aviation security standards.Key ResponsibilitiesTicket Reservation & Booking- Book domestic and international flight tickets.- Assist customers in selecting suitable flights and fare options.- Provide accurate fare quotations and travel itineraries.- Process ticket reservations through airline reservation systems.- Issue, reissue, and cancel airline tickets.- Handle ticket modifications and upgrades.Passenger Assistance- Guide passengers regarding flight schedules.- Assist with seat selection and special meal requests.- Provide information about baggage allowance.- Explain airline policies regarding refunds and cancellations.- Assist passengers with travel insurance information.- Help elderly passengers and passengers requiring special assistance.- Handle customer complaints professionally.Airport Counter Operations- Assist passengers at airline ticket counters.- Verify passenger identity documents.- Coordinate with check-in staff.- Resolve ticketing-related issues before departure.- Process standby passengers.- Manage last-minute ticket changes.Reservation Management- Update reservation records.- Confirm flight bookings.- Monitor waitlisted bookings.- Handle group reservations.- Coordinate with travel agencies.- Process online and offline reservations.Documentation- Verify passports and visas for international travel.- Ensure travel documents meet airline requirements.- Prepare passenger manifests when required.- Maintain booking records.- Generate reservation reports.Payment Handling- Accept ticket payments.- Process credit/debit card transactions.- Handle cash payments.- Generate invoices and receipts.- Maintain daily cash records.- Process ticket refunds.Customer Service- Respond to customer inquiries.- Handle phone, email, and walk-in customers.- Provide accurate travel information.- Resolve ticketing issues promptly.- Maintain customer satisfaction.Coordination- Coordinate with airline operations.- Work closely with check-in staff.- Communicate with airport authorities.- Coordinate with travel agencies.- Support baggage service teams when required.Compliance- Follow airline ticketing policies.- Adhere to DGCA and airport regulations.- Maintain confidentiality of passenger information.- Ensure compliance with aviation security procedures.Required Qualifications- 10+2 (Higher Secondary) - Minimum qualification.- Graduate in any discipline preferred.- Diploma or certification in Air Ticketing, Travel & Tourism, Aviation, or Hospitality is an advantage.- Freshers and experienced candidates may apply.Required SkillsTechnical Skills- Airline reservation systems (Amadeus, Galileo, Sabre, Worldspan)- Flight booking procedures- Fare calculation- Ticket issuance- Ticket revalidation and reissue- Refund processing- Knowledge of domestic and international routes- Basic computer proficiency (MS Office, email)Soft Skills- Excellent communication skills- Customer service orientation- Professional appearance and grooming- Problem-solving ability- Attention to detail- Time management- Multitasking- Teamwork- Positive attitude- Patience and empathyKnowledge Requirements- Airline fare rules- Airport procedures- Reservation systems- IATA ticketing standards- Baggage policies- Visa and passport requirements- Travel insurance basics- Aviation terminology- Customer service standardsDaily Duties- Process ticket bookings.- Assist passengers with reservations.- Issue and modify airline tickets.- Handle cancellations and refunds.- Answer customer calls and emails.- Verify travel documents.- Coordinate with airport operations.- Resolve ticketing issues.- Update reservation records.- Maintain transaction reports.Working Conditions- Airport terminals- Airline reservation offices- Travel agency offices- Rotational shifts- Early morning, evening, night, weekends, and public holidays- Standing and desk-based work- Fast-paced, customer-facing environmentPhysical Requirements- Ability to work in shifts.- Professional grooming and appearance.- Ability to sit or stand for extended periods.- Good verbal communication.- Basic computer typing skills.- Ability to work under pressure.Career Progression- Air Ticketing Executive- Senior Ticketing Executive- Reservation Executive- Passenger Service Executive- Airport Customer Service Executive- Ticketing Supervisor- Reservation Supervisor- Duty Officer- Airport Operations Executive- Airport Operations ManagerPreferred Certifications- IATA Foundation in Travel & Tourism- IATA Airline Cabin Crew (optional for broader aviation knowledge)- Amadeus Certification- Galileo Certification- Sabre Reservation System Certification- Diploma in Aviation, Hospitality & Travel ManagementSalary (India)- Fresher: 25,000-30,000 per month- 1-3 years: 30,000-40,000 per month- 3-5 years: 35,000-75,000 per month- Senior/Lead Executive: 50,000-1,00,000+ per month

Job Summary:We are looking for a proactive and customer-oriented Customer Relations Executive to join our retail team. The ideal candidate will be responsible for building strong relationships with customers, ensuring their satisfaction, and enhancing their shopping experience to drive loyalty and repeat business.Key Responsibilities:Welcome and assist customers, ensuring a positive in-store experience.Handle customer inquiries, complaints, and feedback promptly and professionally.Develop and maintain strong relationships with customers to improve retention.Resolve customer issues by coordinating with relevant departments.Maintain a database of loyal customers and keep track of their preferences.Promote loyalty programs, special offers, and customer engagement initiatives.Ensure after-sales service, follow-ups, and customer satisfaction surveys.Analyze customer feedback and suggest improvements to enhance service quality.Support sales teams by identifying customer needs and suggesting suitable products.Ensure store ambiance and service quality meet brand standards.Requirements:Bachelors degree in Business, Marketing, or a related field (preferred).1-3 years of experience in customer service or relationship management.Strong communication and interpersonal skills.Excellent problem-solving and conflict-resolution abilities.Familiarity with CRM tools and customer service software is a plus.Ability to work in a fast-paced retail environment with a customer-first mindset.Willingness to work flexible hours, including weekends and holidays.

Customer Relations Executive Job Summary:We are looking for a proactive and customer-focused Customer Relations Executive to join our retail team. The ideal candidate will be responsible for enhancing customer relationships, ensuring satisfaction, and driving loyalty through excellent service and engagement.Key Responsibilities:Greet and assist customers, ensuring a positive shopping experience.Handle customer inquiries, complaints, and feedback professionally.Build and maintain strong relationships with customers to improve retention.Promote loyalty programs, special offers, and customer engagement initiatives.Coordinate with internal teams to resolve customer issues efficiently.Conduct follow-ups to ensure customer satisfaction and encourage repeat business.Maintain a database of loyal customers and track their preferences.Analyze customer feedback and suggest improvements to enhance service quality.Support sales teams by identifying customer needs and suggesting suitable products.Requirements:Bachelors degree in Business, Marketing, or a related field (preferred).1-3 years of experience in customer service or relationship management.Strong communication and interpersonal skills.Excellent problem-solving and conflict-resolution abilities.Familiarity with CRM tools and customer service software is a plus.Ability to work in a fast-paced retail environment with a customer-first mindset.Willingness to work flexible hours, including weekends and holidays.How to Apply:Interested candidates may contact Monisha Stanislaus, Senior HR Recruiter at SourceTrendz Consulting, at +91 7540089646 or email their resumes to recruitments@sourcetrendz.com for further details.