Freshers For Customer Service Representative - Bangalore

Cogent E-Services Limited

0 - 3 Years
50 Openings
Not Disclosed
Posted today
Face-to-Face interview
Bangalore

Key Skills

BPO BPO Voice BPO Sales English

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Job Description

job summary:

responsible for assisting customers with inquiries, resolving complaints, and providing product/service information through phone, email, chat, or in person.

key responsibilities:

handle incoming customer calls, emails, and messages

provide accurate information about products and services

resolve customer complaints professionally and efficiently

document customer interactions in the system

escalate complex issues to the appropriate departments

follow up with customers to ensure issue resolution

maintain customer satisfaction and service quality standards

skills/qualifications:

good communication and listening skills

problem-solving and patience

basic computer skills (crm systems)

ability to work under pressure

high school diploma (or equivalent)

Experience
0 - 3 Years
No. of Openings
50
Education
12th Pass
Role
Customer Service Representative
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
Khykha Alcove, 1st floor, 10, 1st Main Rd, Koramangala 4, C Block, S.T. Bed, Bengaluru, Karnataka, B