Interview For Customer Service Representative || Higher Secondary - Freshers

about the role:

as a customer support associate – voice, you will be handling inbound voice calls (internal only, no sales targets). your key responsibility is to assist customers with queries and ensure efficient resolution, focusing on average handling time (aht) and customer satisfaction.

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key responsibilities:

• handle inbound customer queries over the phone.

• provide accurate and timely information and solutions.

• maintain high levels of customer satisfaction.

• adhere to company communication protocols and policies.

• collaborate with team members to ensure seamless operations.

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bangalore (150 nos)

• language proficiency: english (common), kannada, telugu

• stipend: inr 13,000 – 18,000/month

• avg. inr 15,500

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shift timings:

• 9 hours/day (including 1-hour break)

• 6 days/week

• rotational shifts in a 24/7 environment

• common shifts: 9 am – 5 pm, 10 am – 6 pm

• late shifts: 3 pm – 12 am, 4 pm – 1 am, 5 pm – 2 am, 6 pm – 3 am

• company-arranged drop-off service available for shifts ending after 9:30 pm

• Experience

  Fresher

• No. of Openings

  150

• Education

  12th Pass, 10th Pass, I.T.I.

• Role

  Customer Support Representative

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Writer Information Chaitanya Ananya Seegehalli Krishnarajapuram 560067