Customer Service Manager Graduate Jobs in Thane

Relevant Business Banking / Wealth Management Experience inBanks, NBFC, Brokerage House. Relevant experience as below:Senior Relationship Manager 6+ years Relationship Manager 3 - 6years

Job Title: Customer Service RepresentativeLocation: MALAD/THANEJob Type: Full-Time / UK and Australia ProcessQualification :- Graduation Experience:- 1 YearKey Responsibilities:Provide exceptional service via phone or in-person (depending on the role and business needs).Troubleshoot customer issues, complaints, and concerns, ensuring quick and effective resolutions.Maintain up-to-date knowledge of company products and services to assist customers accurately.Process orders, track shipments, and address any related concerns.Accurately input customer information and order details into the system.Gather customer feedback and share insights with the management team to improve products, services, and customer experience.Escalate complex issues to the appropriate department or supervisor and follow up with customers to ensure complete satisfaction.Maintain accurate records of customer interactions and transactions.

1. Serve our most affluent customers & drive growth by ensuring excellent engagement & customer service2. Act as the primary point of contact and be responsible for initiating, building & maintaining deep relationships with these customers to address all their banking needs, products and servicing requirements.3. Fully own the book, growth and customer service KPIs for mapped portfolio4. Collaborate with product specialists and subject matter experts to provide tailored solutions that align with customers' specific requirements5. Work with internal teams to drive on-ground innovation and bank's strategic initiatives6. Demonstrate a solution-oriented mindset, ensuring seamless onboarding onto Mobile/Net Banking platforms, facilitating Bill Pay services, promoting SIP, Insurance, and Investment solutions, as well as facilitating Retail, SME Loans and other pertinent banking programs7. Enforce strict adherence to the bank's policies and regulatory compliance measures8. Provide assistance during audits, ensuring conformity to internal and external regulations and guidelines

JOB VACANCY FOR CUSTOMER SERVICE EXECUTIVE (MALE / FEMALE) AT THANE LOCATIONJob Description -We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level of service is maintained for all customers.To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills.Roles and Responsibilities - Managing a team of representatives offering customer support.Overseeing the customer service process.Resolving customer complaints brought to your attention.Creating policies and procedures.Planning the training and standardization of service delivery.Selecting and hiring new staff.Monitoring the work of individual representatives and of the team.Conducting quality assurance surveys with customers and providing feedback to the staff.Possessing excellent product knowledge to enhance customer support.Maintaining a pleasant working environment for your team.Requirements - A bachelors degree in administration or a related field.A minimum of 3 years experience.Excellent interpersonal and written and oral communication skills.Ability to lead a team.Knowledge of CRM systems.Computer skills.Knowledge of mediation and conflict resolution techniques is preferable.

Job Details :- hiring for International Voice process - Automobile Customer Service Requirement - HSC/ Graduate with mandatory 6 month experience on paper Nature Of Job - Voice Interview Rounds: HR, Amcat, Typing, Language Assessment, Ops. Excellent Comms - Cluster 2 Salary English (C2/C3) - 3.36 CTC LPA Arabic (B2) - 5.0 CTC LPA French (B2) - 6.5 CTC LPA 24*7 Shifts and 2 rotational week offs One way home drop/pickup facility Transport Boundaries Kalyan - Sion GTB - Seawoods Bandra - Borivali

Insuring all operations are carried on in an appropriate, cost-effective way.Improving operational management systems, processes and best practices.Helping the organizations processes remain legally compliant.Formulate strategic and operational objectives.Examine financial data and use them to improve profitability.Manage budgets and forecasts.Perform quality controls and monitor production KPIs.Recruit, train and supervise staff.Find ways to increase quality of customer service.

We are looking for a Data Entry Clerk to type information into our database from paper documents. The ideal candidate will be computer savvy and a fast typist with a keen eye for detail. You will report to a data manager or another senior data team member. Understanding of data confidentiality principles is compulsory.The company will rely on you for having accurate and updated data that are easily accessible through a digital database.ResponsibilitiesTransfer data from paper formats into computer files or database systems using keyboards, data recorders or optical scannersType in data provided directly from customersCreate spreadsheets with large numbers of figures without mistakesVerify data by comparing it to source documentsUpdate existing dataRetrieve data from the database or electronic files as requestedPerform regular backups to ensure data preservationSort and organize paperwork after entering data to ensure it is not lostRequirements and skillsProven experience as data entry clerkFast typing skills; Knowledge of touch typing system is strongly preferredExcellent knowledge of word processing tools and spreadsheets (MS Office Word, Excel etc.)Working knowledge of office equipment and computer hardware and peripheral devicesBasic understanding of databasesGood command of English both oral and written and customer service skillsGreat attention to detailHigh school degree or equivalentYou will receive your job Description and responsibilities during your interview process. The Interview will be conducted through online Skype, Are you familiar with Skype to undergo the job interview section ?

Job descriptionResponsibility :Maintaining a positive, empathetic, and professional attitude toward customers at all timesResponding promptly to customer inquiries.Handling the customer queries via email, phone calls and face-to-face.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms, applications, and requests.Keeping records of customer interactions, transactions, comments, and complaints.Communicating and coordinating with colleagues as necessary.Sending thank you mailers to walk-ins customers.Sending a welcome call and a welcome letter to the customer.Tracking and follow up for collections.Coordinating for site visits.Updating the existing customers on the on-going projects on regular basis.Responsible for all documentation, support and feedback information post sales from booking till the possession of property.Coordination for the registration of the flat.Inter- departmental coordination with legal, projects, and accounts etc. on various matters.Preparation of MIS.Arranging activities, events for the existing customers.Snagging and De- snagging of the apartments before handing over the flat to the customer.Handing over the flats to the customer.Job RequirementBachelor's degree in Business, Marketing, Communications, or related fieldStrong communication skills and should be able to deal with different types of peopleDemonstrates a positive, enthusiastic, friendly attitudeAbility to multitask, prioritize and manage time effectively.Excellent managerial and presentation skills.

Job Location :- Navi Mumbai_BelapurJob Role :- 1. Helping investor in investing in Mutual Fund schemes and interacting regarding scheme related information, updating about NAV, Providing fund information and guidance, suggesting better investment options. helping them to expand their portfolios.2. Advisory Role i.e. Investment Advisor, Mutual Fund investment, KYC Clarification, Handling queries and grievances, Redemption, etc.3. Maintain Portfolio of HNI Clients, Connect with them related to SIP Schemes, Redemption, KYC Verification and queries , Investment,etc. 4. Give information regarding current market trend and guide investors for investment procedure. 5. Connect to investors through Inbound & Outbound calls.Professional Skills, Criteria & Benefits :- Excellent command on English is must.Both Freshers & experience can applyTelecalling experience in Mutual Fund Domain is a added advantage.Opportunity to work with Corporate Clients.Get product training & Soft skill training, etc.Reference Code :- Ankita CAMS HRInterested candidates can Walk-in with their updated resume on below mentioned details. Contact details :-Feel free to contact if any query Regards,Ankita SoniCAMS HRD

Sales Manager JDACTIVITIESSALES PERFORMANCE * Achieve Set Targets by Management* Distribute leads fairly to the sales team* Create positive culture ,enhance sales team motivationSALES TEAM PERFORMANCE * Keeping track of the Sales team performance against the set goals* Monitor high and low performers * Tracking of Sales Incentives* Informing the Management in case of any discrepancies* Assign sales territories and set sales targetSALES TEAM QUALITY * Checking of the team correspondence* Ensuring that all materials, collaterals, tools, are available to the sales teams on time and as per our quality standards.* Checking that the material & tools are being effectively used by the Sales team* Ensure that the correct Sales Pitch, Telephone communications & written communications are being used.* Surprise quality checks of the Sales TeamCRM * Ensuring the CRM is being used efficiently* Monitoring whether the CRM is functioning properly* Lead report generation* Ensuring the Sales leads are being tracked in CRM and checking the same routinely* Cross checking of the lead entries* Ensure that the CRM is being maintained. Any problems pertaining to the CRM are to be resolved with the vendor.CHANNEL PARTNERS * Maintaining cordial relationship with all the Channel Partners* Ensure the Channel Partners are updated & briefed about all the changes* Coordinating with the Channel Partners and ensuring that the sale is closedTEAM PERFORMANCE * Ensuring lead entries are being done every dayCLIENT MANAGEMENT * Ensure Client Satisfaction at all stages Time of Inquiry Time of NegotiationTime of Offer Coordinate with AccountsTime of Signing Liaison with Legal officer to ensure the process is smoothTime of Reminders Liaison with Accounts to ensure the process is smoothReminders Send regular reminders & updates to clientsINTERNAL PROCESSES * Follow all the set processes and guidelines* Help accounts with payment collectionCOMPETITIO