Customer Support Technician Jobs

Experience: 7-10 years (Manufacturing )Job Description:Experience in sales coordination and back-office operations.Good knowledge of MS Excel, MS Word, and email correspondence.Skilled in preparing reports, maintaining records, and handling customer queries.Strong communication, organizational, and multitasking skills.Key Responsibilities:Prepare quotations, sales orders, and invoices.Coordinate with the sales team and customers.Maintain customer databases and sales records.Generate daily, weekly, and monthly sales reports.Follow up on order and dispatch status.Handle customer inquiries and resolve routine issues.Manage documentation and filing.

Coordinate daily operational activities and schedulesCommunicate with internal teams and external clientsMaintain records, reports, and operational documentsMonitor workflow and ensure timely task completionAssist in logistics, procurement, and inventory coordinationHandle emails, calls, and follow-ups professionallySupport management in planning and execution of projects

As a Business Development Coordinator, you will play a crucial role in supporting the growth initiatives of our company. You will work closely with the business development team to ensure smooth operations and effective communication. **Key Responsibilities:**- **Market Research:** Conduct research to identify new markets, competitors, and potential clients, helping shape strategies for business growth. - **Lead Generation:** Assist in developing and managing strategies to acquire new leads, ensuring a steady influx of potential clients for the business. - **Client Communication:** Establish and maintain strong relationships with existing and prospective clients through phone calls, emails, and meetings to understand their needs better. - **Proposal Preparation:** Help create detailed business proposals and presentations tailored to client requirements, showcasing our offerings clearly. - **Sales Support:** Work closely with the sales team to track sales progress, manage client accounts, and assist in closing deals, contributing to overall sales efforts. - **Data Management:** Maintain and update client databases, ensuring all information is accurate and accessible for team use.**Required Skills and Expectations:**You should possess at least 1 to 2 years of experience in business development or related fields. Strong communication and interpersonal skills are essential, along with proficiency in using CRM tools and MS Office applications. A proactive attitude and excellent organizational abilities are necessary to manage multiple tasks effectively. You must be detail-oriented and able to work independently as well as part of a team. Adaptability and a willingness to learn will also be important in this dynamic role.

We are looking for a Sales Coordinator to join our team in Ahmedabad. This position is ideal for someone with 1 to 3 years of experience who is a motivated and organized graduate. As a Sales Coordinator, you will support our sales team by managing schedules, handling customer inquiries, and ensuring smooth communication within the team. Key Responsibilities:- Manage Sales Schedules: You will help organize meetings and appointments for the sales team, ensuring that all members are aware of their daily activities and deadlines. - Coordinate with Clients: You will act as a point of contact for clients, responding to questions and providing necessary information to enhance customer satisfaction.- Maintain Sales Records: You will be responsible for updating and tracking sales data, ensuring accuracy and timely reporting to help the team make informed decisions. - Support Sales Team: You will assist the sales team in preparing reports and presentations, helping them to present their proposals effectively to clients.Required Skills and Expectations:Candidates should have strong communication skills, both written and verbal, to effectively interact with clients and team members. Attention to detail and organizational skills are crucial in this role to handle multiple tasks efficiently. Proficiency in MS Office is expected, as you will regularly use spreadsheets and presentations. A positive attitude and the ability to work well in a team environment are essential for success in this position.

We are hiring a Technician who will support new CarzSpa franchise openings by handling complete studio setup, including machine installations, lighting setup, equipment testing, and post-installation repair/AMC work.This role is critical in ensuring smooth franchise onboarding and continuous technical support.Key Responsibilities:-1. Studio Setup WorkVisit new franchise location and handle complete technical setup.Install detailing machines (vacuum, extractor, steam, RO, pressure washer).Setup lighting (ceiling lights, task lights, bay lights).Install and configure compressor, water line, drainage, and electric points.Check studio layout and ensure it matches CarzSpa standards.Run test operations for all machines after installation.Provide basic training to franchise staff on machine handling.2. Machine Installation & ConfigurationAssemble, mount, and configure machines according to guidelines.Calibrate equipment for correct pressure, suction, or temperature.Ensure safe wiring and load management for all electrical equipment.3. Machine Repair & AMC WorkAttend breakdown calls from franchise studios.Diagnose machine issues and perform on-site repair.Schedule and complete preventive AMC visits.Replace faulty parts and recommend upgrades when required.Maintain service logs and machine health reports.4. Technical Support & ReportingRequirementsITI / Diploma (Electrical / Mechanical / Electronics).Hands-on experience with machine installation or field service.Basic electrical wiring and load understanding.Comfortable with travel (frequent site visits).

We are looking for a highly organized and proactive Office Coordinator to act as the bridge between clients and internal teams. The ideal candidate will be responsible for understanding client requirements, coordinating with different departments, assigning tasks to designers and video editors, and ensuring projects are completed on time. The candidate should be able to manage multiple tasks simultaneously and maintain smooth communication across teams.Key ResponsibilitiesCoordinate with clients to understand their requirements and project expectations.Communicate client requirements clearly to designers, video editors, and other team members.Assign tasks to the respective teams based on project requirements and priorities.Coordinate regularly with Social Media Executives and Team Leaders to ensure smooth project execution.Track project progress and follow up with team members to ensure timely completion.Manage multiple projects and deadlines simultaneously.Maintain project trackers, task updates, and daily work reports.Ensure effective communication between clients and internal teams.Escalate delays or project-related issues to management when necessary.Support smooth day-to-day workflow and ensure timely delivery of client projects.RequirementsBachelor

We are seeking a motivated Sales Coordinator to support our sales team in Rajkot, India. This role is ideal for a detail-oriented individual with 1 to 3 years of experience in sales coordination. You will play a key role in ensuring smooth sales operations and communication between departments.Key Responsibilities:- **Assist Sales Team**: Help the sales team with administrative tasks, including preparing sales reports, managing schedules, and coordinating meetings to ensure they remain organized and focused on achieving targets.- **Customer Communication**: Serve as the main point of contact for customers. You will handle inquiries, provide information about products and services, and address any concerns to enhance customer satisfaction.- **Order Processing**: Oversee the order management process from initiation to delivery. This includes preparing quotes, confirming orders, and following up on shipments to guarantee timely delivery.- **Data Management**: Maintain and update customer records and sales databases. Accurate documentation and reporting are essential to track sales performance and forecast future sales.

Looking a highly experienced, customer-focused and presentable Senior Service Engineer / Advisor to join our premium automotive service team. The ideal candidate will have hands on experience with authorized dealerships such as BMW, Volvo, or other luxury automotive brands. This is a customer-facing role that demands excellent communication in English, in-depth technical knowledge, and a confident, professional demeanor. A well-groomed appearance is essential to maintain the high service standards associated with luxury automotive clients.Responsibilities:1. Customer Interaction:* Act as the primary liaison between customers and the workshop team, ensuring clear and courteous communication.* Communicate with customers and vendors to understand their service requirements and provide appropriate solutions.* Handle inquiries, complaints, and feedback related to vehicle service and repairs with a focus on customer satisfaction.* Educate customers on maintenance schedules, warranty details, and service options available.2. Technical Support:* Provide technical assistance and support to customers, dealerships, and internal teams regarding vehicle maintenance, repairs, and troubleshooting.* Interpret technical manuals, bulletins, and diagnostic procedures to resolve issues effectively.* Coordinate with service engineers and technicians to ensure timely resolution of complex technical problems.* Going for test drive on both with technician before work & with customer at the car delivery time.3. Documentation and Reporting:* Maintain accurate records of service requests, repairs performed, and parts used for each vehicle additionally suggest repair works if required.* Generate reports on service activities, technical issues, and customer interactions to track trends and identify areas for improvement.* Prepare service quotations, invoices, and other documentation on Autorox as required.4. Training and Development:* Stay updated on the latest technological advancements in automotive systems and repair techniques.5. Quality Assurance:* Ensure compliance with manufacturers standards, service protocols, and safety regulations.* Conduct quality checks on repaired vehicles to verify workmanship and performance standards.6. Inventory Management:* Monitor and manage inventory levels of spare parts and consumables required for vehicle servicing.* Coordinate with procurement teams to replenish stock and maintain adequate supply levels.7. Team Collaboration:* Collaborate with cross-functional teams including engineering to address customer issues and improve service delivery processes.* Participate in meetings and contribute insights on technical matters and customer service strategies.Skills and Qualifications:Educational Background (Mandatory): 3 years of full time Diploma to 4 years of Bachelors degree in Mechanical Engineering/Automobile Engineering, from recognized institute.Minimum experience: Minimum 5 years of work experience in a service advisor or service engineer role, specifically with authorized luxury dealerships such as BMW, Volvo, Audi or equivalent German brands. Communication Skills: Must possess excellent verbal and written communication skills in English to interact effectively with customers, dealerships, and internal teams. Presentational skill: A well-presented, customer-facing personality with a passion for the automotive sector with good personality. Personality : Height 5.9 Feet tall, good looking, confident, neat, well-groomed, polished and customer-appropriate appearance. Technical Skills: Strong understanding of automotive systems, diagnostic tools, and repair techniques. Proficiency in using computerized diagnostic equipment and software. Problem-Solving Ability: Analytical mindset to diagnose complex technical issues and propose effective solutions. Organizational Skills: Ability to prioritize tasks, manage time efficiently, and work under pressure to meet service deadlines. Customer Focus: Commitment to providing exceptional customer service and maintaining positive relationships with stakeholders. Team Player: Ability to work collaboratively in a team environment and contribute to achieving departmental goals. Adaptability: Willingness to adapt to changes in technology, industry standards, and job responsibilities as required.

Job Title: Advanced Mobile Hardware & Software TechnicianIndustry: Consumer Electronics Repair & MaintenanceEmployment Type: Full-TimeJob Overview:Looking for a highly skilled Mobile Technician specializing in advanced hardware diagnostics, chip-level repair, and professional software servicing. The candidate must have hands-on expertise in motherboard-level troubleshooting and advanced programming tools.This role requires precision, technical depth, and strong problem-solving capability.Key Responsibilities:* Perform hardware and software troubleshooting on smartphones* Conduct chip-level / IC-level repairs* Handle CPU, eMMC, RAM reballing* Perform MMC programming* UFS / UFI / F64 programming* Identify short circuits and motherboard faults* Diagnose complex no power / no display / dead phone cases* Ensure accurate problem finding before repair* Maintain clean documentation of repair work* Handle devices carefully to avoid secondary damageRequired Technical SkillsMandatory:Chip-level repairingIC replacementeMMC / UFS programmingCPU / RAM reballingUFI / F64 tool usageAdvanced fault diagnosisPreferred:Schematic readingBoardview understandingSoftware flashing tools experienceData recovery knowledgeExperience Required:Minimum 25 years in advanced mobile repairExperience in handling flagship models preferredPerformance Expectations:High repair success rateLow repeat complaintsAccurate diagnosisFast turnaround timeZero negligence

Diagnosis and Repair: Technicians diagnose mechanical and electrical issues in vehicles through inspection and testing. They use diagnostic tools and equipment to identify problems and perform repairs or adjustments accordingly.Routine Maintenance: They conduct routine maintenance tasks such as oil changes, tire rotations, filter replacements, and fluid checks to ensure vehicles operate efficiently and safely.Technical Expertise: Technicians need to have a solid understanding of automotive systems, including engines, transmissions, braking systems, steering, suspension, and electrical components. They may specialize in certain areas based on their training and experience.Use of Tools and Equipment: Proficiency with various tools and equipment is crucial, including wrenches, diagnostic scanners, lifts, and computer software used for vehicle diagnostics and repair.Compliance and Safety: Technicians follow safety protocols and procedures to handle hazardous materials and ensure compliance with environmental regulations. They may also need to adhere to manufacturer guidelines and warranty specifications.Customer Service: Depending on the setting, Technicians may interact with customers to discuss vehicle issues, explain repairs, and provide estimates. Good communication skills and professionalism are important in these interactions.Documentation: They maintain detailed records of repairs, maintenance procedures, and parts inventory. Accurate documentation helps track vehicle history and ensures compliance with industry standards.Continuous Learning: Given the advancements in automotive technology, Technicians often participate in ongoing training and certification programs to stay updated with new repair techniques, tools, and industry trends.Salary Offer: Up to Rs. 2,50,000/- (LPA)Benefits: Monthly salary incrementation from starting month based on performanceWorking Hours: 09:00 A.M. 6:30 P.M. (Monday to Saturday) Sunday fixed off